I recently used this travel agency for a trip to C...
I recently used this travel agency for a trip to Cape Town, South Africa. Their website is user-friendly and easy to navigate, making the booking process hassle-free. However, I found their customer service to be quite average. While the agents were polite, I felt that they could have been more proactive in providing information about local attractions and activities. The lack of personalized recommendations was a bit disappointing. Nonetheless, the trip itself was enjoyable, and the accommodations were comfortable. Overall, the experience was average, and I believe there's room for improvement in terms of customer engagement and personalized service. ππ¨