Canon (in Switzerland) AG Review

Very bad experience!
With the support no one knows, despite email inquiry until today no answer.
Very very very disappointing.

No one to reach in Switzerland.
About the support everything lasts forever.

I was treated very nice and polite. Especially at the info desk I was treated well.

1 p.m. would be office time 134 but at 1.20 p.m. no "pig" picks up the phone even though "we will be there for you from 1 p.m."! Ha ha like in the Djibouti country Africa! The last BUDE !!! Just like there is INFORMATION or. does not get.

Catastrophic customer service. The woman on the phone had no idea of the simplest technical terms for my DSLR camera and promised me an email "next week", which is still not there after 9 days. In addition, my need is still not solved by buying a more expensive camera, because the flow of information about the specifications for the EOS R and RP are simply not clearly communicated, which is to mislead the consumer. Motivates me to go to competitors and never again to buy anything from Canon, as well as to advise those around me against it, unless I am finally getting real help from Canon!

No contact possible, after the trilingual announcement is over, the contact breaks off whether mobile or via Skype! Nowadays everything is just wasted time and bullying .....

I bought my 5d Mark IV on March 6th, 2018 in Switzerland. 2 weeks ago I went on an 8.5 assembly trip, now in Thailand the display suddenly shows 3 vertical stripes.

The service hotline informed me that I can only have a warranty exchange carried out in Switzerland. In response to my lack of understanding in relation to the warranty processing, I received the very cheeky answer (interview) "You are welcome to complain to our head office in Japan"

The request by e-mail showed that I can send the camera in but won't get any shipping costs reimbursed.

I won't be back in Switzerland until July 19 at the earliest.

How can it be that a company in the 21st century, in which the world is becoming increasingly networked and globalized, reacts in such an inflexible and customer-unfriendly manner?

So I will now be left with the costs ?!

CPS service is unprofessional. Canon once had a reputation for selling good quality camera services. This is completely over now.
First the service call is diverted to Germany or Austria. The local employees hardly know anything about the service location in Switzerland. Let's talk about opening hours.
Although claimed on the phone, the Check and Clean are no longer on Lenses or older EOS-1 bodies.
Since Canon has massively reduced to service for the professionals. For the control of lenses has become very expensive!

My Canon Pixma MG7550 printer has just reported that it is broken. This is guaranteed to be a built-in defect of a "Planned Obsolescence". That seems to be part of Canon's sales principle and is absolutely annoying.

Great experience as an employee and consumer. Most of the bad reviews below have unfortunately nothing to do with Canon Schweiz

everything is controlled by germany, nobody can reach in switzerland!

Since 1991 I have relied on Canon printers. Unfortunately, Canon now no longer delivers the necessary quality. Customer service is not only miserable. You play for time and try to discourage customers. Factory new printer is defective. 7 months later this is still not repaired.

I bought a multifunction printer in May 2019. It was not easy. Canon seems to have given up the market. New multifunction printers from Canon make significantly less than previous models or single devices. I found something with the older model MX925.

Unfortunately, my printer was already defective on delivery. The printer keeps restarting - even in the middle of a print job.

The dealer has referred me to Canon. Customer service is a call center in Greece. He referred to a repair center in Switzerland: Sertronics AG. So I dragged my new printer to the post office.

A few days later I was allowed to drag my printer back from the post office. Sertronics had sent the printer back to me. Despite reservation, Canon order and accompanying letter had not known what to do. Calling and inquiries were just as impossible for the technician as packaging the device for transport.

So I was allowed to call customer service again. He apparently knew nothing. I have been promised a callback. This one did not come.

Every few weeks, I called the customer service. This "could" unfortunately do nothing. The matter is now at Level 2 Support. The colleagues call back within 2-3 days. Never happened.

5 months after purchase I wrote a letter to Canon Switzerland. This one remained just as unanswered.

Only a mail to the CEO has brought movement into play. They want to try again to repair the device. 3 weeks later, radio silence is restored.



In short, 7 months after buying a Canon printer, I'm still waiting to get a working printer. I have to contact Brother, Epson or HP.

Second Canon printer broken within 3 years.
The second printer didn't even print 1000 pages and looks like new, but it's no longer working either. First B200 error messages, then these fixed and the next one. Cheapest production.

Support? No one to be reached. E-mails also go unanswered.
Support guides? Nothing. There is better help on Youtube than Canon provides itself. In the long term 10+ years, the business area of such companies that do so will go under. In the long term: the competition never sleeps.