Caltronics has amazing service, they really shine in this area! I had a couple of hic-ups I was dealing with while printing envelopes from our postage software and was resigned that it would just always be a miserable experience Richard Bryant who is one of their education specialists, came out and worked some amazing magic on things and now it's the smoothest process ever! He also gave me some good insight on my letterhead tray and how to use it better which was very helpful. These guys are fast and pleasant, we've always had a great experience with them! Thank you!
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Quick Review: AWESOME! Sales team listens and not pushy. Customer Service is excellent. Wait time is short and they have remote access ability so a tech can help you right away. Training for everyone and everything.
My Story: Our lease was coming to an end and months before I began looking for a new and affordable company that can meet our needs. I was fortunate to go to an Open House and got a tour of the Caltronics facility. They were very open about everything. I watched how they refurbished machines, how they are packed and shipped. I also learned they have in house printing and binding that is available to the public for specialty jobs. ie: binder dividers with special tabs, business cards, banners I also got some training on the machines they had there which help identify my needs for the office. This place was pretty awesome, I wanted to work there.
The sales rep I dealt with was Shane. He was attentive to my needs in pricing and goals. He was also not pushy, unlike other companies I was seeking quotes from. He answered emails very quickly. He gave me information that the other companies didn t offer. For example: there s a time frame the lease ending process needs to begin to be done on time or the other company will charge extra. There s a letter of intent to be sent out which Shane provided me a template.
When the machine arrived a tech team member set up our computers and other features we needed the printer to do, ie: restrict color printing. A trainer came a couple days later to go over the entire machine. Zach is a very knowledgeable trainer! He not only shows you what to do but has simple tutorials for later use. The training is free and can be schedule anytime and as many times as needed. Zach is also excellent at answering questions via email or phone very quickly.
The transition to a new machine and their company could not have gone any smoother. For a growing company they give a small business feel. I would highly recommend them!!
I've been working with Richard and Caltronics Business Systems for several years. Richard and the crew respond to our training requests within a couple hours. Whether its cheat sheets or needing him to come by the office and train new employees he makes time for us right away. Excellent Trainer, Awesome Guy!
Caltronics was wonderful from early discussions regarding what would work best for our company all the way through training on our newest machine. We couldn't have asked for better service and training. We have been using Caltronics for years and have always received excellent service. Repairs are done quickly, toner automatically shipped, and thorough training provided as needed.
The equipment we purchased has performed very well. When maintenance or repair was needed, technicians arrived in a timely manner and effected repairs quickly. Training and online support are excellent.
We have 3 Caltronic copiers and we couldn't be happier with them. They are reliable, easy to operate and great quality. We are a busy property management company and it's very nice to not have to worry about the office equipment. Caltronics has great support if and when you do need it. They can take care of issues over the phone or they will send someone out. Also, love the auto ship of the toner built in!
Zach was very professional, attentive, educational, calm, kind, courteous, solved our problems, went out of his way to come visit us, and most of all was EXTREMELY PATIENT with us. You are amazing Zach, keep up the great work!! Thank you so much for your patience with us. I do appreciate that. Glad we have you as our Caltronics specialist!!
We moved from using Ray Morgan to Caltronics for our company's six Canon copiers. Shortly afterwards we started using Caltronics for all of our HP printer toner purchases and maintenance. Caltronics has been consistently very responsive to any of our requests, and always very easy to deal with. I'd highly recommend them to anyone looking for a competent and responsive vendor for their printing and copier needs.
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