4 years ago
Quick Review: AWESOME! Sales team listens and not ...
Quick Review: AWESOME! Sales team listens and not pushy. Customer Service is excellent. Wait time is short and they have remote access ability so a tech can help you right away. Training for everyone and everything.
My Story: Our lease was coming to an end and months before I began looking for a new and affordable company that can meet our needs. I was fortunate to go to an Open House and got a tour of the Caltronics facility. They were very open about everything. I watched how they refurbished machines, how they are packed and shipped. I also learned they have in house printing and binding that is available to the public for specialty jobs. ie: binder dividers with special tabs, business cards, banners I also got some training on the machines they had there which help identify my needs for the office. This place was pretty awesome, I wanted to work there.
The sales rep I dealt with was Shane. He was attentive to my needs in pricing and goals. He was also not pushy, unlike other companies I was seeking quotes from. He answered emails very quickly. He gave me information that the other companies didn t offer. For example: there s a time frame the lease ending process needs to begin to be done on time or the other company will charge extra. There s a letter of intent to be sent out which Shane provided me a template.
When the machine arrived a tech team member set up our computers and other features we needed the printer to do, ie: restrict color printing. A trainer came a couple days later to go over the entire machine. Zach is a very knowledgeable trainer! He not only shows you what to do but has simple tutorials for later use. The training is free and can be schedule anytime and as many times as needed. Zach is also excellent at answering questions via email or phone very quickly.
The transition to a new machine and their company could not have gone any smoother. For a growing company they give a small business feel. I would highly recommend them!!