I can not recommend this service enough. From our first visit with Janet Adkins, the amazing packing and moving crew led by Matt and finally the follow up by Janet we were treated with respect and so too were our lifetime of memories. We are still unpacking but have yet to find any broken or damaged items. This crew delivered as promised.
California Moving Systems were fabulous to speak with about our move. They took all the time to answer my endless questions, they were very nice, funny and just so pleasant to speak with. Great company!
This company provided excellent service. The staff arrived as scheduled and was very courteous and helpful. I won t consider anyone else should I ever move again.
These people were polite, informative, and set realistic dates for each step of the way. Very professional. Our shipment arrived at our doorstep a week early (they called first to let us know). They packaged everything very well, no damage to anything, even our glass tables. Then they unpacked everything. I highly recommend this company!
Exceptional communication and customer service! Michelle, Robert and Hector stayed in close communication and demonstrated OUTSTANDING customer service. They explained all the aspects of the pack/pickup and unload/move in. The crew was on time each day and were friendly and courteous! Would use them and recommend them to anyone!
I seriously suspect the ratings I see for California Moving Systems as my extremely poor customer service experience was not an anomaly. We used CMS to complete a move from California to Florida and we couldn't have received worst service. Packers on the origin side were inflexible and not properly coordinated, delivery was delayed a week once enroute, coordination between CMS, Altas and CMS's furniture crating company was non-existent, damage to the furniture and the new home was considerable, and just extremely BAD customer service from Michelle have made me take the time to warn others to avoid CMS at all cost.
The biggest issue we had with CMS (Michelle) was that they didn't respond to resolve issues, and they outright lied. Our furniture was delivered in Florida two days before Christmas and coordination between the Atlas driver, CMS and CMS's crating company was needed to successfully complete the move. The driver unfortunately was eager to head home for the holidays, so the crated furniture was left in the garage. The crating company that CMS used , when they finally showed up, would not move the furniture into the house once it was uncrated because "that's the movers' job", and Michelle was totally incapable of resolving the issue. After all of CMS's contract workers left late at night the day before Christmas Eve, Michelle offered to contact two of the furniture lifters if we would pay $400 up front with the agreement that CMS would reimburse us after the holidays. BIG LIE! We were bounced back and forth between CMS and Atlas with both pointing the finger at the other. I filed a dispute with my credit card company, but because we didn't pay the additional $400 with the credit card, the dispute was denied.
My advice to others is to look at Yelp where the ratings aren't nearly as good, and pay attention to the low ratings. If you're OK with the experience you see from the customers that rated CMS low, then by all means, use CMS as you'll likely experience something similar.
I used DB Logistics who is based here at this moving company. I have to say that Dayan and Randy moved my stuff like they would their own grandmother. The whole crew was polite, professional, on time and courteous. They made a stressful event a smooth one. Thanks guys!
The move went very well. The communication on pack,load and delivery worked perfectly. All employees were professional and treated our house like there own.
I am a repeat client of California Moving Systems and I have always been impressed with the service. They are always on time, never break anything, very professional and accommodating. Very nice crew of movers, I will always recommend this company.
