3 years ago
Not impressed at all. Manager needs to amend thing...
Not impressed at all. Manager needs to amend things otherwise I will recommend to NOT go here to all of my associates located in the business world in Iowa, Illinois, Minnesota, and Colorado.
Our waitress brought out an incorrect order. Instead of fixing it, the waitress wasted time trying to figure out whose order was the second order of a gluten free bun burger. Instead of remaking the order, they told her she "had to eat it because someone had to have ordered it" even though our wedding party was three full long tables, generating hundreds of dollars in business in a single time frame.
I spoke to the manager and he said he would talk to the kitchen to see what he could do. They brought out a meal for her to eat later.
So not only did she not get to eat with her family on the night before their son's wedding, she gets a free (after it is heated and flavor is erased after warming it up in a microwave.)
Awful service. Mediocre food that is just as unhealthy and not as good as Culver' s. DO NOT GO HERE. After the "resolution," that was made, I do not think the waitress or manager apologized once and the manager did not come by the table.
What a pathetic establishment. What a poor excuse for service. I managed a 5 million dollar CVS store in Des Moines, and one thing I learned is that good customer service is necessary to live in a world where you can get food delivered to your door.
What an awful experience. I will not be going back unless there is any sort of reconciliation for this trip. Many people WILL NOT be back. I got my family to stop purchasing Barilla products since the owner donates to anti-gay corporations and political figures.
I have an influence, thankfully- so please reconcile this.
Also, as a different waitress just now as I was writing this, came around, clearly was looking at my phone screen and then went to her other waitress friend.
The time was from 6:30 to 9 PM that I was there. And it really was nothing more special than dairy queen. Which would have easily been a better dinner than these, even though I'm lactose intolerant. That is how not tastful the food was. Maybe it was it because it got cold so quick trying to chase down a waitress who could handle "making it right" in a situation. And this was a total wrong.
Hundreds of dollars to your establishment, and this is how we are treated? We are told to "just eat it."
So kind, so hospitable and accommodating. (Sarcasm.)
Here is picture of my meh-meal. Meaning it was not special at all. Or good. Great idea but needs better service.