C. P. Software

The staff at the store were very helpful but were unable to solve my account issue due to incompetence of the sales person who sold me my current contract. They did solve the technical issue with the device that was not working. I just have a tremendous dislike of Comcast the company, not the technical staff I their stores.

It certainly is there in the Bel Aire Center but I used my GPS to find it. It is not very visible. As I had completed 90% of my business over the phone all I had to do was drop off my old and pick up a new cable box, I was in and out very quickly. But it really was not much of a test of their service. A friendly lady waited on me immediately and had no difficulty completing my transaction.

I arrived at the store soon after they opened so am I experience may be different from yours if it's busier. I came in to return my Comcast cable box because I switched plans and I only need internet. The gentleman was very friendly and helpful. What I appreciated was that he wasn't pushy or salesy when it came to him telling me about the cell phone plans they offer now. That's really good because I don't like pushy salesmen but he was not pushy is very professional and appreciated my time very good place I would make the extra drive just to go here

Inquiring why we continue to max out on data they couldn't determine why.

You Get Xfinity! So does Everyone Else. Duh! Best way to go where the internet is Not Slow! Playing vid Games makes for an Even Flow... Customer service is Great Here, might as well slide a chair up and have beer! Fast Friendly Service Thats quick and Clear! Looking at my HD and not one little Smear! I got Xfinity lets all have a cheer!

Bill increases every month.Ok when you first start but then they jack the price up big time.

Fantastic service and friendly staff Went to folsom to get a new cable box and new Remote control.

Incompetent personnel. They will do as much as necessary to avoid working. Don't even know the products they sell... completely frustrating.

From start to finish, Christian assisted us, and he was Top Notch!

Love that i can pay my bill with a kiosk its fast and convenient

Now THAT is customer service. Came in on a Saturday at 10:30am for a modem swap. Even though there were 15 other customers in the store, they greeted me, swapped my modem and sent me on my way in 5 min flat. Thank you for not wasting my time.

The sales reps were very helpful, answered my specific questions and left me with a quicker way to call in. I'm still deciding what to do for my internet services.

Bad customer service. Service always having problems... Never again!

Terrible!!! When you move and choose to do the hook up yourself to eliminate hook up fees and there is a problem on THEIR END they still charge you for someone to come out even if you did everything right AND it took them four days to come out! Also, if you move and they don't service the area, they still charge you for early termination...so be careful with contracts with them! Very shady!

Store is good but absolutely hate their tv and the remotes can't wait to get out of the contract 2 much for what,it is controller and browser is retarded

Was 13th in line for over an hour. Only two employees and they were both helping with the new mobile phone there needs to be separate counter for phone sign ups and those turning in equipment it took over an hour for a quick trade in

This place is absurdly awful with some of the worst, most deceitful salesman.. They literally lied to me about my new "plan" and company policy only to call and have a real rep correct it, credit my account and apologize. THAT could have EASILY been avoided. He should be fired and dealt with appropriately. He goes by Cam by the way. Avoid him like the plague

Horrible customer service. Ever try reaching a human on Comcast. They try every possible way to avoid contact. You can not reach the store. This is among the worst businesses you will encounter.

I wanted to get an Xfinity Mobile account set up and get new phones. When the order was complete they told me they were sending two iPhones to an address on file that is actually a vacant house. This address was somehow tagged as my primary residence. It was a house I was flipping and they never bothered to ask. We cancelled the order and started over. This process took three hours. Then one of the two phones I received via FedEx was wrong, I took it back to the store for an exchange and they had to place another order. I left the phone at the store and the next phone I received was wrong...again. I went back to the store to return it and was told that the phone I wanted was out of stock and if I waited till the new year I would t be able to take advantage of the current promotion. So I settled for the larger phone, which I am growing to like, by the way, so it wasn t a bad choice. Now I received an email from XFinity Mobile that the window to return my phone is now passed and that I m going to be charged $958.33 to the card on file. This is absolute BS as it s all due to the incompetent employees of the store who was responsible for returning the phone. Now I have to take more time out of my day to go back to the store and to get this resolved. All in I have six hours invested of just time in store, not to include the trip I have to make today or the time it takes to get there. Consumer beware and make sure to get a receipt. On a positive side, Ryan, The assistant store manager, took good care of me the last time I was there. I just think that it s a bit excessive for me to have to make four trips to the store because of mistakes made either at the store, or at the distribution level. And now my credit card is going to be charged because of their mistakes. I find that completely unacceptable.

People are nice but the store is always busy and they don t hire enough staff to cover that large of a store. And yes Comcast has plenty of money to hire as many people as they need.

Comcast has come a long way. With a few new stores open, the waits aren't as bad as they used to be and I was pleasantly surprised.

I went in one day to exchange a remote that was no longer working, and the guy who helped me was very pleasant and helpful. I described an issue I was having and was told that if I brought in my router and box they could be exchanged for updated, more powerful equipment. When I went in to do this this, a woman helped me who seemed annoyed with my questions and told me, "I just said that!" I also found out that my helpful guy neglected to tell me there would be an additional monthly fee for the new equipment. It was a very unsatisfactory visit.

Horrible!!! Went in to get new boxes and equipment and they brought out all the units cryovac in plastic, I ask them if they were new and he told me they were, when I got home and open them, they looked like they had been dragged behind a truck. two of the boxes did'nt work and the one that did had burned out lights on the display. this is the 3rd time they have done this to me, if AT&T had faster internet I would move in a second. I hate comcast and every dealing I've had with them. Chris T.

worst service. Always changed things on my account and charged me more when I would call because my service speed wasn t testing out to how fast it should ve been. I d rather deal with a cheaper price for semi slower service then be charged $100 for just WiFi and it be just as slow as the $40 service.

This place is a joke. Comcast spent some damn money and FIX their instore equipment. Can pay bill not BROKEN DOWN kiosks

Wait time was nominal, I think my service is what it should be, Christian was polite, knowledgeable, and he gave me his card if I have more questions. The only downside is that I have to schedule a call with the billing department to try to get charges reversed on services that we're discontinued.

I was just there last week, the place is not very visible, BUT IT CERTAINLY IS THERE (on the left of Party City when you're facing the building). I wanted to confirm before going there, but the number forwards you to the call centre which was not helpful.

I had to return some equiptment for an upgrade and accidently have them the remote for my television, I rushed back and the person that took my old equiptment was already off work buy thought enough to notify the other staff. As soon as I told them the situation they came back with my remote. I give an A+ for truth, and that to me means alot for a bussiness!!!!

They have everything for tv entertainment.Sports,movies, tv series,etc. All types of cell phones and accessories. Great customer service.

Very helpful staff, but service becomes way too expensive when you delete the premium stations.

We are moving to an area that Xfinity does not service. Disconnected my account today and they said we had to pay a $90 early termination fee as wee were in a contract with them. That is true. I would have kept Xfinity if I could transfer to the new location, but since I cannot, I don't appreciate the money grab and the expectation of an early termination fee. Keep that in mind when you sign up.

Understand, nowadays it doesn't matter what cable, dish or whatever service you use. Everything is automated, you are always talking with someone in a call center, and they are ALWAYS have issues! What there isn't is CUSTOMER SERVICE! Anywhere. So what does it matter anymore where you go?

Messed up my account. Spent 2 hours on the phone to resolve it.

Had to pay $15 to ship cable box Comcast insists needs replacing.

I love comcast, but when you want to call to talk to someone in the store - you're given a 1 800 number. Then it asks you your account number, but I don't have an account, and I want to open one!!!...anything to avoid a real person, and direct you in an endless loop!

Long lines and lack of adequate number of employees made my simple task of returning my equipment, a very unpleasant experience.

Employees are both friendly and knowledgeable. I don't go in often, but it's always a pleasant experience.

I was so impressed with the knowledge and helpfulness of Cory H. He helped to answer my questions and find my best deal. I couldn't get connected to a person through the phone or the xfinity chat in the app. He made up for the awful customer service I encountered during the previous week.

I m having trouble activating my new iPhones. One of my numbers was dropped. The representative Whom I purchased my service from was supposed to call me back but didn t even though I had an appointment set up. I called customer service then I waited on hold for an hour. Then I finally started talking to a Punjabi lady whom either hung up on me or dropped the call during the start of our conversation and didn t have the courtesy to call me back. Now I m waiting on hold another hour! I m angry because I paid a lot of money to switch over to xfinity and I m already regretting my decision. I hope I get better service going into the store because telephone service is excruciatingly regretful!

Evelyn at the Folsom store is amazing. Super helpful and knowledgeable. Thank you Evelyn.

The line is 30 to 45 minutes to get service at 3:00. Last time I walked out as it was 15 deep. 2 service persons- Unfortunate when you pay $250+ for the bundled services.

Really great and friendly customer service. We were in and out quickly and felt so much better choosing Xfinity.

Thank you so much for your kindness when I brought in my remote that our Bulldog got ahold of! You are 10 stars to us :) .

Always a quick in and out place to pay my bill at the kiosk.

Went in here to drop off a tuner and.chamge my service.. it was a bit busy, but taken care of in ~15min.

We had Comcast Xfinity for 6 years. We moved almost 3 years ago,& have been unable to get that service in our new home in the same town. We are not happy, but can t do anything about it. So, be grateful you have what I can t get. Marie from Pollock Pines, Ca.

I know, I know - it's Comcast / Xfinity. "They're horrible". Not so much. At this location I've actually had far more good experiences than bad ones. It really seems to depend upon who you get here. The handful of times the first person I spoke with was unable to help me they called in a supervisor who was able to remedy the situation to my satisfaction. A few points off because it can get *really* busy here at times. However, they expanded to being open on Sundays and I haven't needed to stop by since then. It's highly possible that cuts down on the crowds that can form on Saturdays. By in large the staff is friendly, have excellent customer service skills, and are very patient. The only real cons are the long lines and the fact that they can only really help with billing concerns or swapping out defective equipment. If you have any technical problems you're still at the merch of phone or chat tech support which is always very hit or miss.

Confusing layout - if it's busy, and there's a wait, there's no single place to form a line since there are multiple kiosks, so several of us were just milling around. The staff seem friendly enough, but on my last visit, I was told several things, in order to sell me on a particular bundle, that turned out to be untrue and required me to spend hours on the phone later trying to straighten it all out. Also, they didn't properly note on my account that I returned old equipment, so that was another thing to straighten out later.

Excellent customer service had lots going on and got everything handled

Terrible phone service, business internet was unreliable

Xfinity Mobile is the worst cell company I have ever worked with. They are friendly and courteous when they sign you up and take your money. It s a totally different story when you try to get assistance. After my husband s death in an accident I spent three hours trying to get the account changed into my name. I sent in the death certificate and completed paperwork ss Requested. After all that I found out I still did not have access to the account. When I tried to change back to Verizon I was given the run around by multiple customer service representatives on the phone and in store. So far I have spent 13+ hours on this over a period of 7 days and I still have not been able to complete the transfer. I can t wait to severe my ties with them. Why did I want to change? Xfinity Mobile doesn t support Apple Play The internet service is very poor outside of California. Traveling cross country I found myself using others hotspot. They don t offer international connection, must connect via WiFi. And now obvious poor customer service.

Calling Philippines. Background is distracting loud. Accent very strong.

I would not remotely think about having service from Xfinity if there was another option. The fact is their sales people I have contacted are either misrepresenting or just plain unaware of their products or services. The internet speed varies during the day. Their service crew is sublet, although they carry the Comcast logo, but their loyalty is clearly not towards serving Xfinity customers. Just plain and simple, poor uncaring service.

Returned my cable box here in person and a month later I'm getting harrased and charged $100 for the box. They had no record of me returning it. GET EMPLOYEE NAME AND RECEIPT FOR ANY RETURNS! They have no clue what the hell their doing here and they are rude too. Typical Comcast standards.

Total trash. They cannot explain how we went through all our data in five days when we were working and not even home. Confirmed no one logged into our router and streamed in our place; their staff just talks condescending towards you and that's their version of customer service. If you keep pushing, they can't give you any details or information and just keep transferring you. Finally had someone promise to look into it and give us a call back; do you think we got a call back as promised? No. Meanwhile I have two Nest cameras for watching my babies, one whom is going through a sleep regression and I'm losing sleep because I can't run the cameras off my home internet service and I can't see if the baby is ok so I have to go in every two minutes and make sure she's ok, which of course starts the screaming all over again. Been late everyday this week to work. All because Comcast is overcharging us and can't even tell us what they're charging us for. So one star on customer service, one star on knowing their product, one star on actually doing their jobs.

Staff was firendly and great. Just wish Comcast was as easy to deal with

Wait times are very long. Stood in line for 30 min. to swap out a modem.

Service was great!! Thank you

They could not be any worse I would rather have a bowel prep then deal with Comcast

1 person working when there's a line. One desires break time and the other goes MIA

What I don't like about them is the 'Price Increase' whenever they want, however much they want, just because they can. They recently increased my bill & gave the excuse that it is their "Yearly Price increase" (Mind you, I've had the service for 5 months). I do not like the fact that I was not made aware of these increases ahead of time. The 12 month contract is actually bullsh*t. Last time I checked A contract was an agreement for a certain amount that you have to pay for a set period of time. As a business, they've made up their own rules. I know exactly what you guys are doing. YOU ARE GREEDY!!!

We have had some issues with our cable service for awhile and we're never able to get it resolved over the phone. We decided to visit our closest Xfinity store to see if maybe that was the answer. We waited about 10 minutes to be helped, exchanged some equipment, and began to explain our frustration. The clerk was the most helpful person I have dealt with at Comcast. In fact, he was probably the most helpful we have dealt with anywhere in quite some time. He listened carefully and explained our options. Then he set about resolving the issue for us and had us back up and running in less than 15 minutes. Customer Service like that is what saves this company as, most often, their call centers are not up to par.

The people are nice but it's Comcast so.... Edit: it's gone now.

This place doesn't exist and this number is dead. Don't go here.

The agents can be more courteous! They have tendency to raise their voice for no apparent reason.

Good customer service, though there is a wait usually.

You may want to think twice about G going from Comcast to AT&T. I just did that and it was one of the biggest mistakes I have EVER made. After 12 days with AT&T, I switched BACK to Comcast, lost my phone number due to AT&T's bumbling, and they are STILL trying to Bille me for $685.00. Besides, not too many of the employees I spoke with DO NOT speak very good English! Do your research. and its not really cheaper.....considering!

They always try to uograde your system! I only went in for a new router and to discuss connectivity issues. Left with an appointment for a tech to come out and a new box. Good service and friendly staff.