Burns and Scalo Roofing Reviews

This was apparently the only company that could feasibly do the work I required: a flat roof built onto an addition to my house had settled at a bad angle, and water was overflowing onto a lower roof, leaking into the kitchen, etc. Since many residential roofers are reluctant to do flat roofs and box gutters, I got thrown around like a hot potato before I reached this company. Then there was a delay because even they were not sure whether their residential, or their commercial, division should do the work. They initially sent out a couple of guys who made a recommendation that sounded like a band-aid and not quite right to me. When I expressed doubt, the man pointed out he had been doing this for many years. Eventually I got connected with a better, higher level employee who took the time to look at the whole situation and offered better solutions. Went with this.

All the upper level executives and the customer service staff were great. The work eventually done by the job site people appears to be fine. The delay and poor communication from the job site workers was atrocious. They were to come out one day at 2 p.m. ready with prepared (bent metal) materials and the work was to take a couple of hours. They did not show or call. I called and customer service offered to look into it. Turns out the materials were not prepared but would be that afternoon and the crew would pick them up the next morning and be at my house, ready to go, around 8 a.m. next morning. Did not show. Received a call from a wireless caller but could not understand him because of rapid speech and accent and I thought it was a wrong number. Workers showed up at 1 p.m. (5 hours later) that second day as though nothing was wrong. No apologies or regret at my two days of inconvenience. One said, "Yes, yes, I know you're angry." Not good enough! They did not have all the supplies they needed and had to borrow a push broom from me, which they duly returned at the end of the work, which took about 1.5 hours. I requested a discount from the company, but I don't know if I got it, as the bill I received was not itemized. Paid it anyway just to end this interaction.

The roof and gutter job was executed beautifully by Steve Hall, Kenny and crew.Great team work. I especially appreciated the emphasis on customer satisfaction and attention to detail. Crews were extremely professional, friendly, and reliable.

I enjoyed every step of the process with this group -- they walked me through the design of our roof replacement from start to finish, sharing their recommendations as I had little experience with a roof replacement on my home. The crew arrived on time, Billy the foreman was so great to work with; worked with me on a few minor changes. The crew was pleasant, professional, and I could not be happier with my finished slate roof. It's gorgeous! I wouldn't go anywhere else.

They removed our garage and carport roofs last week. The workmen were great. They cleaned up very well each day and actually saved us some money by explaining why we didn t need one of the gutters and downspouts. With all of the recent rain, the garage and carport are dry.

The new good google reviews are by employees and the owners daughter. How could they not be bad? Look at all other recent reviews. Negative. According to people I spoke with recently quality has gone down hill fast. Would not use them will look for another roofer.

I wish I could provide a review of their work. They were eager to have someone come to evaluate our roofing issue so we could get an estimate but despite multiple follow-ups with the estimator and the office, I've never received a call-back or an email much less a proposal for the work.

Wonderful, family owned company! When we were going through the process of buying our house, we were told that we might need a new roof so I reached out to Burns and Scalo to have them come look at it with our inspector. Knowing that time was tight, John sent out a colleague within 24 hours of the request and he was extremely thorough in his inspection and his explanation of what needed to be done. We had a quote within another 24 hours which helped us get what we needed from our sellers to get our roof redone. We haven t had our roof done yet, but when we do, we will use Burns and Scalo!

Very please with Burns & Scalo Roofing they are the best. I received a number of other quotes but the one from Burns & Scalo was very reasonable and detailed on what was going to get done. Ground was spotless after they less. Would recommend and use again.

Ray came out and did an awesome job on our roof and was done within an hour. He not only fixed our initial issue but also took additional preventative measures to make sure it doesn t happen again!

I wish I could break this into three reviews. First, Scalo solar was fabulous to work with and I love the finished product of home solar panels. Great IT and follow-up. Second, I had a metal roof installed and I am loving having this solid roof to replace an old shingled roof.

Unfortunately, Scalo hung gutters so poorly at time of installation that it ruined this review. Three 40 foot sections and all three are hung improperly. The lowest point is in the middle of ALL three gutters, brackets fell off in less than a year, and metal trash was left in one gutter. This last issue led to a build up of dirt/leaves that flooded my house 3 times which hopefully will not lead to mold, but it did burn out a light fixture above my door.

Scalo came out on 2 occasions and could not solve the mystery of the gutter leak. After I climbed up and discovered the poor workmanship, I contacted them about rehanging my gutters (and I would pay them for gutter covers). John Scalo stated this seemed like a reasonable plan going forward. Now, no one will return an email or a call. Seems like this review is my only recourse.