Builder's World Wholesale Distribution / Jensen Equipment Review

We had a terrible experience. They don t have the customer in mind at all. Terrible communication. Not nice people.

We brought in a pressure washer for repair. They told us the repair was going to be almost as much as a new pump. We had no problem with any of that. It s when we went to pick it up after not getting it fixed when we found out that they wanted to charge us for the assessment. No one told us this at time of drop off, but instead referred to the fine print on the ticket. When my wife asked why we weren t told about the charge she was met with rude comments. When my wife went to pay, she then was told that we d be getting the pressure washer back in a box, as they couldn t put it together for liability purposes. Again, another thing they didn t mention on the front end. Simple principles could have taken care of this whole thing quickly, tell your customer how the process works, tell them when you re going to charge them and then if you don t happen to do the first two, at least be nice and apologetic, rather than make snide and condescending remarks.

I have been purchasing tools and supplies from Jensen Equipment for 6 years now and every person I have talked to has been friendly and knowledgable. Jensen goes above and beyond to take care of their customers

Outstanding Guyzzz service and great attitude . . .

Horrible customer service by the ladies in the office. Their site says you ll have your tool back 5-7 days to keep you on the job... it s been 3 solid weeks and counting, still don t have my saws back. After a week and a half, I called to get an update and they just transfer to someone s voicemail who never calls back. When I ask why they don t call with an update on my tool, their response is we cannot possibly call everyone. Really??? Last time I will ever use this company!!!

This company used to be my go to for many years,(15+) unfortunately they have lost my companies and my personal business. They are out of touch with treating the customer right and giving them what they need at a good price. The pricing on tools is better other places all day long regardless of if your a commercial account or not. I have talked with the owner who said things would be different and he was glad I contacted him, but nothing has changed. I stayed with them for another year. Sad to say I will be going down the street or using the internet for my purchases now instead of going to a store I used to look forward to going to in the past.

Excellent customer service. Eric, Jeanne, Jay have provided me lots of help to get me going :)

They warrantied the battery on my Milwaukee jacket. Did a great job quickly working through the paperwork and getting me out the door with a brand new replacement battery. Great selection and friendly staff!

The staff at Jensen is extremely helpful and friendly. Eric was a huge help with disinfectants during this challenging time.

Excellent service. Guided me to the proper saw I needed to accomplish clearing my new lot and spent the time to show me all the ins and outs prior to leaving.

Just ordered a pipe thread set at a great price and they reached out to me with one question to ensure things went off without a hitch. Great prices, fast shipping, and great customer service!

I ve had great experiences with this company and it s employees. They are incredibly knowledgeable about the tools and equipment that they sell and they can get you anything that you re looking for in a timely matter. Bob Yaeger was who helped me out the most with my orders and gave me the best deals he could. I would 100% recommend buying from this company for any future buys.

I can't say enough about this place. I am a drain cleaner and this place was instrumental for me getting started in this field. Eric is one of the owners and allowed me to talk to his service guys who directed me on what equipment to buy and how to properly use it. I would never allow anyone besides this place to work on my equipment and I would only buy my stuff from here.They were always cheaper than ebay and amazon. They go the extra distance to make sure all their customers are taken care of.

I recently purchased some plumbing equipment from Jensen. I was extremely pleased with the level of service I received from Eric. His knowledge and insight of the equipment that I was in need of was incredible. He helped me find the right equipment I needed for a excellent price!! I highly recommend this place!!

Huge inventory on tools and other construction related products! Milwaukee, Ridgid, Stihl, Husqvarna, Dewalt, etc! Family owned and operated since 1964.

Great company to work with, Allison does a great job taking care of us.

They checked inventory before I arrived to make sure they had the piece of equipment I wanted to purchase. Upon arrival they had it ready to go. I've always had great service for 10 years at Jensen.