Bruno Air Conditioning Reviews

Chad was very informative and did a great job. Great service. Thank you!

I recently files a Complaint with the BBB and here's the Description:
They examined my entire system during a service call for annual inspection they claimed that there were two parts that need replacement still operating The company came out to perform an annual service inspection. They claimed two parts were about to fail, but the manufacturer only warrants failed parts and that if the part fails then I could do damage to my system and that would be negligence and that I would be responsible for replacement. The unit was 2 yrs new. The parts were quoted $254. approx. Instead they said if I spent almost $600. for surge protectors for my inside and outside unit, they would honor the warranty on the failing parts. I later found out the parts for the surge protector run $35.00 each and cost about $100 to install for both, if that. They also quoted me a list of long term and short term items I would need that ran about $6-7K. I had another contractor come out and he said that they were perscribing things for a very young system and the costs to the quotes were well over industry or area standards, as a matter of fact I get a new system for what they trying to charge me.

Your Desired Resolution:
I am seeking that they stop this kind of practice and refund me the difference of what is would have cost to install those parts versus what the guys bilked me out of. I think returning half my funds is more than generous on my part. Another thing I found out is that I paid for a second service by another company who was fair and ethical and they said that system was short 1 Lb. of coolant which affects the optimum efficiency. I paid $75.00 for that corrective work. Which I am asking for that. I also had the coils cleaned not for $3000. like Bruno air wanted but for $245. And they are in great shape. These guys may know HVAC but it seems like they know more about making up stories and trying to milk innocent folks. Stay away - if you can.

Ryan,was very helpful with his advice on,my new kitchen faucet,tub faucet and fixtures also on my water softener, 5 star job, Thanks Almeda

Timely, professional, thorough, informative and a good value.

Great job . Brandon was very informative he knew what he needed to do and did it in a very timely manner. He also took care of a problem that happened during the installation of my unit.

Steve was very professional and explained things to me in a matter I could understand