Great experience with the Brooks crew (Wendel, Dale, Shawn, and Sean)! The crew was on time, worked diligently, and made sure that our newly built home didn't sustain any damages while moving 13,000+ lbs into it!! Huge shout out to them for their courteous, professional, and honest work. Would 100% use Brooks Transfer & Storage in the future!
Beware of the salesman. He was happy to tell us that other companies we're lieing to us and make promises that Brooks was not able to meet. On the other hand office staff and the movers who did the work were outstanding. Very pleasant and really seem to like working for the company. All of our interactions with Brooks were very professional.
Outstanding service! I was impressed with how they took care of our stuff. Everything was well packed and loaded in the container. I definitely recommend this company.
I used Brooks last month for my move and couldn't have been more pleased. Very special thanks to Erika, Roberta, Carl -- and the team of Will, Frank and Dave (the "braun") for a superb job! Brooks moved me several years ago, and I had used other United agents for prior moves, and have always been exceptionally satisfied and truly impressed with the service. Thank you so much to everyone!! P. Ernest
The service provided by the Brooks team was very poor and subpar.
Poor planning by Brooks management caused them to promise what they could not deliver. A one day delivery was promised even after we questioned this promise. Their lack of planning caused us to either unpack 100+ boxes ourselves over a weekend or live with limited access to our beds, kitchen, living room and public condo areas. The management team set up their moving team to fail by only sending three movers and then one of things movers leaving for a personal emergency at noon...even with three movers, it was not possible to finish in a day.
While the moving team was set up to fail, their attitudes at the end of the day was unacceptable. After telling one moved to stop throwing trash and empty boxes off a stairwell balcony over a public walkway, the movers chose to tell at my wife; sarcasm when asking to sign paperwork; not completing cleanup until I "asked" them to finish getting the trash out ( "Are you asking me or telling me to remove the boxes?" ); refusing to unload boxes in the floor when directed (and in compliance with the contract); and then leaving their trash both in the house (drink cup) and in the community drive (nails & wood chunks from the lift vans).
In the unscheduled second day of work, we asked them to remove the remaining boxes and packing trash as we unpacked the 100+ boxes in our own over the weekend. They did an admirable job moving the trash. The general manager did come out and apologize for the troubles the previous Friday. While this was nice, it did not make up for the frustration and aggravation of their employees or our time doing their work for them.
A poor performance...I can't recommend using this company.
This was an excellent company to work with from the very beginning when Mike Denny came to give us an estimate up until the time that Ricky, Sean and Eric moved us in. Ricky, Sean and Eric were a pleasure to work with. They arrived on time and worked efficiently and had us in an hour under schedule.
As a storage facility manager, I would have to say the three men (One in particular-Chris Dangleman) were a great team on my site today!! Very professional, tenant seemed pleased also.
Troia Brown and Kate Ritas were two amazing women who packed our 2,500 square foot home in 1.5 days. They were on time, professional and took care of our things like it was their own. We were constantly offering our assistance and they continuously refused. With their combined 28 years of moving and packing experience we felt like we were in great hands, and that if we were to assist we would probably just be in their way. We thank them for their friendly service and all around professionalism.
The packing service left a lot to be desired as the 2 initial individuals had a poor attitude and did not pack items carefully. They also complained consistently throughout the whole process.
On a different note the loading/unloading/transport crew ,which was different then the packing crew, did an excellent job! Juan Martinez in particular was great throughout the whole process and took great care with our items while providing a high quality service.
In summary, the packing experience was poor and would not use again, however definitely recommend Juan to anyone for a move!
This review and score is limited to just the people moving my stuff in. I am still missing items and have some items damaged during the move process. I will refrain from commenting on other aspects of the move until after the reconciliation process is over.
Jordan and Mikkel did a phenomenal job unloading the shipment and were great at communicating with me throughout the process. They are probably the best unloading experience I've had in the multiple moves in my life. Thanks Jordan and Mikkel!
brookstransfer.com
