Broadland Solutions / Optus Business Centre Macquarie Park Reviews

I have been a client of Broadland Solutions for a couple years now and they have always provided fantastic customer service I highly reccomend them. Thank you

The telecommunications ombudsman should terminate their license to trade. I ve heard and experienced such bad things from this company. Even my friend business had same issues.
They promised us the world and once we signed never got what we were promised, they offered a signal booster to boost our coverage but never recieved it. They promised to pay out our contract but we only got a $1000 bucks cash out of $7000!! They told us to contact a third party to buy out the phones we didn t need..? Optus would never make their customer do this..
He don t even have the courtesy to answer our calls as we have had ongoing complaint for 7 months now :/ I will go to ombudsman :-/

Worst company to deal with. Will say anything to get your business and then shaft you after you've signed.

Great organisation with great account management. 5 stars!

A good organization with facilities. good infrastructure. a good place to start and build your career.

absolutely horrible....9 months of a buggered phone......$1000s of lost sales and time......single worst decision we have ever made.... :( :(.....

At this point, the phone issues are still unresolved

Broadland Solutions have been a fantastic company. Congratulations to a team that s dedicated to achieving the desired outcomes of their customers.

We moved our phone and data services a few years ago using Broadland Solutions, they really knew their stuff and what plan would provide us the best solution with a substantial cost saving. Would highly recommend.

Always a positive experience dealing with the Broadland team. Responsive and forward thinking bunch.

Thoroughly appreciated the support getting set up and the consistency of the service. As a small business I would highly recommend Broadland.

Broadland have been refreshingly responsive and professional since day 1. Their service & services have exceeded all expectations in a category which in the past has been very frustrating.

Broadland is a supplier and a customer. We have used their services for over 6 years now. Always recommend them to my customers. A++

Regretted signing with Broadlands. They say anything to get you to sign, throw money around and the like then they are nowhere to be seen afterwards...

The young buck promised 6 months free, haven t received nothing after 2 months & out of pocket $1000 s of dollars and counting :(( ...

They also referred me to get a data link and phone system from a sister company and have had nothing but headaches...

Similar experience to Shackleton Shacko below ;-(

Don t know where to go but maybe Fair Trading to sort out this smozzle

I have used their services and the account management is awesome. Never had any problems with sorting out any issues. They helped us reduce our bill by 18%. Highly recommended.

Very responsive to our business requirements together with some well laid out options for our hardware, hosted voice and managed data. Happy to recommend

This Optus business centre keeps calling my business at least 20 times a month. Different sales agents claim to remove me from their list but nothing is done about it despite being registered on the Do Not Call Register from the government. They are very pushy and seem to be into hard selling. If someone there is reading this, PLEASE DO NOT KEEP CALLING MY OFFICE EACH DAY!

Worked with the team on moving my business mobiles from Telstra to Optus over a busy Christmas new Year period. The responses were outstanding and personalised. Very knowledgable team who made it all so easy. Highly recommend to any business owner looking for better service and better deals.

Worked with Broadland some time ago - they were able to reduce our bills and provide us with similar or better services.

Had the pleasure of dealing with Heath Smith, very professional and they delivered on everything that the promised. Had a few issues at the beginning but they showed face and made sure all those issues were rectified in a timely manner. Definitely a recommendation from me

Great company to work with. Have needed their services over the years and found their team to be professional, hard working and dedicated to servicing their customers. Recommend highly.

Shocking! - after 4 months have found we are being charged for telephones we didn t even ask for. To top the list one of the Business samsung tablets is freezing & told we have to go into a store to rectify it. what happened to the service

Unprofessional. Blake Weir tried to con us and we saw right through the charade. They aren't even Optus! had to do my own digging to work it out.

had a brief run in with this clan in february. these spammers hassle you constantly to talk business telephony and the like... Met with a guy to test there credibility and they used fake headlines like saving 60% off the 5G which doesnt even exist LOL. the guy couldn t even come close to beating our spend with commander (like we told him before coming out). royal time wasters looking to make a quick buck!!

signed up with the sales agent telling me they were from the head office however they are a contractor for Optus! beware!!!

the phone lines went down for around a week and lost $2400 of income and my sanity as I had to fix the issue by calling the support line. the ADSL transfer took a few days left with no connection or compensation. Really disappointed with my experience and had I known they were a contractor company I would have gone with optus directly!