Booked a boiler service and paid in full December 11 th for 2day get a voice mail no apology no reason just that it's been rescheduled for April 2nd like I take days off for fun very unprofessional
I know the current pandemic is causing havoc for buisnesses, but frankly attempting to rob our flat is a bit much. We aren't customers of British Farce - with an emphasis on the *ARSE* - and will never be, given they have spent a year attempting to make me and my partner pay out for a meter that doesn't belong to our flat (threatening debt collection)
Is charging the customers of other utilities company's a long-standing policy for British Gas, or just something you came up with on the fly to make a few quid?
Yours Pissfully
Arthur Shaft
Please do not buy any products from this company.
I bought homecare 4 and went to make a claim in Dec 17 for my electrics (which is covered) but because they could not get a engineer out before my renewal and I was not prepared to commit that I would renew at the same level I could not continue. Surely if a claim is made in the year you have paid for it is covered - why is it my fault they cannot get an engineer to me - feels like I was blackmailed to renew. I spoke to them and asked to complain and they were unwilling to let me speak to speak to anyone other than the telephony person who was obviously new as he kept referring to the person sitting next to him! I asked for complaints details and he had no clue - just said he would close down complaint and I would get a letter!
Laughable customer service.
Useless app.
Switching asap
So imunnosurpressed people are not high on your priority list huh? 4 days without hot water or heating in the coldest weather just to receive a phonecall on the day you have cancelled our appointment as there are other more urgent uses of your time apperantly. If this whole ordeal ends up in hospital I will sue you and take this case to the media. You can litteraly murder people with your bad service! Shame on you!
Thank to Stephanie Hawtin from British Gas Complaints my electricity is running as it should . I really appreciate her help with solving the issue with my smart meter . The best service ever !
Terrible customer service. Been on the phone 40 minutes and when they finally answered they passed me onto another department and the line dropped. Useless terrible company who don't care about their customers.
Rubbish company with rubbish website. Staff are more than useless. You will not get any sense from these cowboys.
After years of dual fuel with these guys I've decided it's time for a change. They give no incentive to stay as year in year out the price keeps going up. Someone at work has recommended Octopus so I'm going to give them a go.
Goodbye British Gas!!!
Been customer for many years all the advertising about good customer care customer service heating repairs is totally rubbish I left my gas boiler service to a company I can trust reliable and trusted.
Even if you have a problem with your gas bills total rubbish what makes me laugh is a big blue chip company think thay are always right
Thay have never changed over the years just making the CO more rich.
Never ever would I return.
britishgas.co.uk