I am comfortable with the carafe, great savings in costs and plastic compared to buying bottles of water, it does not alter the taste of the water, but eliminates the taste of chlorine and disinfectant, which is now satisfied.
Media between excellent products and bad customer service.
Filters ordered in the covid-19 era, not delivered by UPS for various errors. UPS requests from Brita OK according to delivery (I can't give the ok because Brita is the Customer for them). Brita does not provide the ok (despite numerous emails and phone calls from me). The goods return to Germany (a warehouse in Italy, right, right?). I ask to be sent back, they answer that the procedure does not provide for it. I try to buy back the filters, but they are finished. I ask that they be made available for repurchase, having already paid for them, I am also denied this possibility. In the meantime, the money from the credit card took it. Then they wonder why customers leave. Pure madness.
Friendly people, I would recommend to everyone the product is great and their assistance is fast .....
I do not know the Italian office, however, I make purchases online and their goods arrive directly from Germany until now I have never had problems, in addition you often get discounts as their customers I would say they are serious.
The BRITA company is a truly serious company. I am really convinced and satisfied.
brita.it