Brighton Nissan Review

Hi guys the people giving brighton Nissan 5 star review all work there
They take your deposit money and lie about loan approvals rip you off on car prices. They wont refund your deposit back even though they told you lies about loan approvals.
Don t trust the guys there.

The team at Brighton Nissan are an amazing well oiled machine. Chris in sales went above and beyond to make sure my experience with my purchase was silky smooth and pleasant. Antonio in finance is also a pleasure to deal with and a master of his profession. I would highly recommend Brighton Nissan for your next vehicle purchase, cant praise the team enough.

The service was excellent. Would highly recommend Jimmy, he came on his day off to help me and responded to all of my questions instantly. No sales tricks, just honest and open.

Worst service I have ever had, I will never go back to this place.

Service was good. Lucky and the team looked after us.

Yet another rubbish experience here. Firstly, you can never get through, no one in the service department ever answers the phone. Thought I would give them another go - but I'm done. Have to go back again on Monday because they have left a dash board panel incorrect - after replacing an air bag...AGAIN. Lies on the service report (caught out for a second time!). I will find an honest mechanic that doesn't charge this much. Bye Nissan.

Had a great experience from Brighton Nissan with the purchase of my new Nissan Navara. Pedro helped me out heaps. Thanks guys

we booked for a service for our nissan x trail and also discuss for drop of service and when we reach there staff spoke very rudely and said that we can not do drop off and pick up. very bad customer service

Very friendly staff and very helpful . Thank you .

Thank you to Cameron, David and the team at Brighton Nissan for their outstanding service. Nothing was too much trouble at any stage of the process, and I really appreciated their friendly and positive attitudes. Thank you for making it such a positive experience.

Worst service experience for the sexond time this year
DONT GO THERE
TOOK 7minutes to take my call

Had my Car in for its first service that I bought from these guys and could not be happier. The customer service was great, the service team were friendly and super professional. They provided me with a (Clean) loan vehicle, massive tick there. Upon returning to the dealership, after they called me to notify me that it was ready, they had my car ready parked at the front (cleaned inside and out). The bill was explained in depth, had a coffee and proceeded on with my day. Massive thank you to the team. You guys STILL ROCK. *****

We had the pleasure of buying our beautiful new car from Vicky at Brighton Nissan. She was unbelievably helpful, she didn t sell to us. Just spoke like a relatable human who made the experience amazing. Thank you Vicky!

Staffs are professionals and not pushy. I bought my Qashqai from them. They offered a deal I could not refuse. Definitely recommend.

Got good advice with good service buying my X-Trail. First service was easy. Great staff, always willing to answer questions and go the extra mile for you. Very good experience for buying my first car!

Lucky and the other staff were all very friendly and very professional.
First experience buying a new car, very happy with the service.

Great team!!

I have been here twice now!
once got through to the finance deal but tried to tell me that I don't get to approve the finance deal if approved.
I wanted to know the fees and interest before accepting the finance or enquiring elsewhere.

This time walked in ready to buy as I have my banks finamce ready to go, but after nearly 10 mins hanging around the inside, not one person approached.

I am going to another Nissan dealer where I feel maybe they want me business without the hassel of being treated like I am dumb or don't matter

Hmm..... multitude of issues with this dealership, still trying to get everything worked out, but not a.great experience thus far

Great experience . Very well looked after and follow up sales rep Luky.

Hemant was our sales rep. He was very accmdative of our needs.

Looking at used cars. Salesmen were happy to leave us to look around ourselves - which was appeciated.

Excellent dealership with friendly customer service staff

Thanks to Hamdy and Jimmy for arranging such a smooth transition while buying my new car. Pleasure doing business with Brighton Nissan. Thanks Trish

Picked up my XTrail TI AWD today with my boys and was impressed with the way it was presented to us. I couldn't tell if it was ours because it was covered with a black cloth like a gift - that was awesome. Luky was very good from day one and I thank him very much. I'm hoping my good experience will continue. Please Nissan Brighton do not disappoint me when I bring my car for service.

Purchasing a Nissan Navara from Brighton Nissan via Wayne Evans was painless and enjoyable. We now have a great ute and have had a positive experience from a dealership which definitely is a change from our past experiences! I can recommend Brighton Nissan to any prospective buyer!

Service dept refused point blank to honour any warranty claims. Had to go to head office to get car fixed under warranty. I will NEVER set foot inside Brighton Nissan, and as you can see, I'm not frightened about telling anyone about my experience. EG: Navara dropped into "limp home mode" in the middle of me doing a right hand turn. Thankfully, car coming towards me stopped in time. Service dept 's answer?"Oh, if it happens again, just bring it in and we'll take a look". My Answer: "If it happens again, I may be dead!" Deathly silence from service.

Then had issues like rear door rotated in fitment, rubber floor mats cut too short.. "Oh we wont fix that, it's within Nissans Specifications". Funny how when Nissen head office saw it they arranged to have the problems sorted straight away.. Stay clear of Brighton Nissan, or at least their "service hahaha" dept.

Please don't use Brighton Nissan!

Having bought my Patrol from Ferntree Gully Nissan (who are excellent by the way), I opted take my car to Brighton Nissan for what should have been a routine 10 000km/12 month service.

A little while after collecting the car I noticed the rear number plate was not straight. Upon further investigation I realised they had swapped out the number plate surrounds that had Ferntree Gully Nissan branding with their own. This in itself is a disgraceful act bordering on misleading and deceptive conduct, as the car was not purchased from them.

To make matters worse, I have an extra camera fitted to the number plate, to which they caused some damage when changing the surrounds (pinched the wire to the camera and pulled out sealant where the wire enters the car).

It is very disappointing that for the sake of some cheap advertising they chose to meddle with something that should not have been touched!

They did offer to fix the damage, but I opted to have this repaired myself, as given how inept they are (besides the damage caused they couldn't even refit the plate straight) I would not let them near my car. The damage was easy enough to repair, it's the fact that they undertook to perform such an underhand act that riles me!

Although this may seem like a minor, insignificant act, it speaks volumes about their morals and ethics, and personally I would run a mile before doing business with them, and so should you!

Professional sales staff of Brighton Nissan Jimmy Noulas has made my new car purchase experience really easy, finding a car that's in stock is extremely hard during Covid, however Jimmy was able to find me the Patrol that I wanted real quick at very good price.

Purchased my pre--owned Nissan Micra from here. Great experience and the salespeople were not pushy at all. Would highly recommend.

I was struggling to get my first Nissan car as I felt that the sales people from different dealers were just trying to push their target numbers up. But I was lucky to meet Jimmy Noulas from Brighton Nissan. Jimmy did a terrific job, helped me pick the right car, got me the best discounts which was way lower than other few dealers I worked with. Jimmy was honest and was very assertive too, when I started laying too many expectations. I had the best seamless experience buying a car (X-Trail STL) from Nissan Brighton and especially being managed by Jimmy. He made it possible in a very short period of time too. Will refer Jimmy any day .....

Since new owners have taken over, this dealer has lifted its game, the sales team are helpful, parts are great and the service team has some new faces that make it a pleasure to service your vehicle here. Great place for your Nissan to be looked after..................

Worst after service. Had several issues with my micra speaker and I was told that it was changed during the previous service and the issue appeared again within few weeks. Once I left the car for next service and reported the speaker issue again. While i was waiting in the next room I overheard the mechanic speaking to service manager that the speaker needs to be replaced. When the manager asked the service guy about the changes that he did last time he mentioned that it was just a wiring fix he did. I was told a different thing. Managed then changed and new management blamed it on the previous management. I ran out of warranty. eventually sold the car and moved away from nissan.

It says it all when the contact page to Nissan Australia only lets you comment with 255 characters or less. If the problem was that brief then it wouldn't be a problem!. so who really cares.

To all the powers that be at head office of Nissan Australia.

You often send me requests to provide feedback on my experience with your company. On a couple of occasions I have replied usually in a somewhat positive manner and anonymously, however in most cases I have declined as I am of the firm opinion that I would much rather provide positive feedback rather than be just another of the supposed thousands who continually express their often minor complaints.
Just a quick note to let you know of my current situation, I am about to finally update my vehicle (a 2007 Nissan X-Trail) which for the most part has been a wonderfully reliable and economical (for it s size and purpose) vehicle. The only negatives that I have really experienced have been with after sales and service requirements. And even then it has been more about how I am treated not the vehicle itself. Which brings me to my purpose for writing to you now.
As of this afternoon I have taken all Nissan products off my list thanks to my severe lack of confidence in your after sales service.
The last service I had done on my car was so much of a shambles, I thought that it must have been a one off- benefit of the doubt etc. When the service rep contacted me to explain all of the extra work that was required, especially to fix the concerns that I had re noises etc, I was informed that a major overhaul of my automatic gearbox was required. After several minutes of ensuring that the representative was in fact dealing with the correct service sheet, I informed him that my car was in fact a manual gearbox and as such I questioned whether or not I was in fact paying for any service on someone else s, or my vehicle and was anything actually done to my vehicle at all. After a letter of concern (complaint?) i received a phone call from Nissan Aust. to follow up on how happy was I with my service experience.???? Was anybody actually listening?.
My vehicle has done 185,000km and when I dropped the vehicle off this morning for it s service (booked in last week) I find that the dealership is in new ownership as of yesterday (Brighton Nissan) and that my car had been booked in for it s 10,000km service, and that all past records of my service history etc. had been deleted from their computers. ?
I have concerns about wheel bearing noise and the mechanic even drove me to the station (to catch a train to the city where I work) so he could listen to the noises. Thank you for that, that is good service. After several missed phone calls and my replies with more appropriate phone numbers for the day (which were given again at the time of reply because obviously all my records had been deleted) I am informed of more work ($1300.00) to be carried out on the front end of the vehicle. No mention of the wheel bearing issue, until I enquired, which resulted in yet another phone call to ascertain that the vehicle was in fact still on the hoist and that the problem was being looked into. Yet another phone call from the service centre (on the wrong number) to inform me that they are not in position of the appropriate spare parts and could they keep the vehicle for another day. Definitely not possible on such short notice. I only have the one vehicle and I live a distance from public transport. A very messy experience which once again has done nothing to re-instate my confidence that I am being looked after, or in fact that anyone at Nissan actually cares.

Sorry to say, but I am no longer a Nissan fan. Not that it will bother anyone, I am but 1 person.

Excellent Service
Excellent sales staff
Nothing was to much trouble
Would highly recommend buying a car from Brighton Nissan L.D.V

Super efficient and great bunch of people work there

I was pleasantly surprised by the multiple follow ups from management to determine if I was happy with my first-time service.
Cars and car servicing are such competitive, homogeneous categories these days (over 60 auto brands in Australia vs less than 40 brands in the US) - hence the one percenters are so important in generating customer loyalty and differentiating your brand.
Service, to me, is a window into what the overall brand is like - and this has left me with a great impression of Nissan.
As a contrast, the arrogant, dismissive, sexist attitude of the staff toward my wife at Jefferson Ford in Mentone (for our other vehicle) has led me to feel very anti-Ford.

I just bought a Nissan navara from Brighton branch. Thanks to Luki Aboetan and his friends for their service. Fast and smooth. I am very happy and will recommend to my friends.

We had a good experience with the team at Brighton Nissan. They were very friendly and helpful. Luky and the team did an excellent job .

Thanks to Michael in service dept, he helped me today, very curtious and helpful

We have now bought 5 vehicles from Mornington Nissan! Darryl Kelly is a great honest salesman with an incredible knowledge of the Nissan range. Its always a smooth process with great communication, Ocean in the service department is also a wonder, she also is a great communicator who is always informative at each service period. Next year we will be back again for number 6!

Great service, if you need a Nissan go in and chalk up a deal with Chris.

Really happy with the level of service and support provided by Jimmy Noulas and Antonio Queiroz. They made the process of buying our new car a really positive experience and we felt very reassured throughout.

I CAME TO BRIGHTON NISSAN AND JIMMY WAS AMAZING WELCOMING AND HELPED WITH PURCHASING MY FIRST NEW CAR. I WANT TO ALSO THANK MARY FOR LOOKING AFTER ME. THANK YOU NISSAN .

Recommend Brighton Nissan 100%. Kudos to Jimmy Noulas and Mary Batur. Really appreciated your support!

Everyone was so helpful and friendly service and very happy to answer any and all of my questions

Very excellent brighton nissan and dealer Luky he very friendly and make me and my family happy that I bought nissan navara stx from him and I bring my friend buy car from him at Brighton nissan.

Great sales people - very knowledgeable

The cars are great too

I Purchased a used Nissan Dualis from Peter at Brighton Nissan last month. Very happy with the car and the sales process.

Had a fuel pump gone in the second week, I rang spoke and the service team and they promptly were willing to help me. They fixed my car in 2 days at no cost to me, they even offered me a courtesy car and changed the battery in my key remote, outstanding service from Michael and Maddie.

I have also purchased the Premium Extended warranty from Antonio in Finance and now have 3 years peace of mind and roadside assist.

Extremely happy with the team and thanks everyone.

Really recommend Brighton Nissan.

My husband and I had a fantastic experience with Hemant at Nissan Brighton when we purchased our Xtrail last week. Hemant gave us an exceptional deal with many inclusions and organised our new car to be ready within a few days, as he knew we urgently needed it. Hemant was a pleasure to deal with and provided us with great service at every level. We have already referred a friend who is looking to buy a new car to go and speak to Hemant. Thank you Hemant, we love our new car and you made buying it an easy and memorable experience.

Absolutely love my new Qashqai , the service provided by Chris Kinross has been outstanding, his communication is second to none, at all times he kept me updated and informed as to when my new car would arrive. Niraj also made the whole finance process simple and seamless. Well done team, this is why this is the third car i have bought from your dealership. Keep up the good work

I bought a Nissan Xtrail 2WD last month and have to say Jimmy was a Rock Star in his knowledge and politeness in helping me choose the best deal without any undue pressure or hassle. It was one of the best experiences I have had in buying a car. Thank You Jimmy...I love my new Nissan.

David had no interest first and formoast after looking at a used car as it had some visible scratches and visable wear and tear on the outside and inside I asked about price he said give me my best offer of what I thought it was worth keeping in mind the amount of work that is needed for the car to be fixed I gave him my decent offer and he laughed and walked away, Very bad service would not recommend to anybody.

Purchased my new Infiniti Q30S from Brighton Nissan today, could not be happier with the service from start to finish with Jimmy and all the crew at Infiniti Nissan Brighton. Very friendly, helpful and professional service. My car was delivered very promptly and I'm absolutely thrilled with it. Glad I chose Brighton Nissan and I look forward to servicing my vehicle into the future with you all there. Thanks again.

Approached Nissan Brighton for the availability and quote for Nissan Patrol.

Jimmy was excellent to deal with, he offered me a price which i can't say NO and also made it available in just a week as others were taking months.

Highly recommended Jimmy is the man, he also kept me informed during the whole process.

Thank You Jimmy n Nissan Brighton !!!

Best experience with the sales and customer service. Luky the sales consultant was very helpful and friendly. after-sales service is also very good.i would recommend Nissan Brighton to everyone who is looking for Nissan vehicle

Luky was very great service and was very happy with luky customer service.

A really great dealership. I went to Mornington and Frankston. They were both terrible and obviously didnt want to sell me a car. Everything seemed too hard.

Brighton Nissan were fantastic... I drive an extra 20 ks for a service, because they deserve my business!!!

I bought the car from sales luky. His patience and professional service is impressive and helpful. I am happy with their outstanding service and would visit them again in the future.

I just took delivery of a pre-owned vehicle from here, and the staff were very helpful in helping me find a car that suited my needs. Great experience and very knowledgeable staff, would highly recommend!

Brought a Car from Brighton Nissan, I spoke with Jimmy on the phone same day had a look at the car! There were a few hiccups on my part trying to get the car, Jimmy was completely understanding and patient with me. Highly recommend anyone looking for a car to go through Jimmy! Best car dealer I ve come across.Thanks Again Bud!

The team are nice and polite. Also work very quick to help me get my QASHQAI. Big THANK YOU to JIMMY AND NIRAJ for sorting me out. Very easy to deal with. Cheers

We have just purchased a Juke and absolutely love it! The team at Nissan Brighton is amazing! Since we have first contacted them they have been top notch, Jimmy offered us a great deal and he was great throughout the whole process, any question we had he answered quickly and just made the whole experience extremely easy. My wife and I were very impressed by the service offered by Jimmy and strongly recommend to anyone looking to buy a Nissan to ask for him if he is available because he will make your experience of buying a new car stress free and very enjoyable! A big thank you to Jimmy and the whole team at Nissan Brighton!

Had a great experience with Pedro while buying my first car Nissan Qashqai from them. He was very prompt and professional. Would highly recommend.

Having never purchased from a dealership before I could not have asked for a friendlier or more professional team to deal with than Brighton Nissan.
Rod was a stand up guy who was non-pushy, helpful and went above and beyond with all our conditions for purchase.
Having come interstate it was great having him on board to take care of registering with vic roads and getting the vehicle transferred.
He was super responsive with all communications and really helped things run smoothly.
The whole team there were great and we are super happy with the car we walked away with and the level of service and care provided!
I would definitely reccomend them to anyone.

To jimmy and all the wonderful staff at Brighton Nissan I would like to thank you all for going out of their way so I could get my car prior to Christmas. I ve never met such a professional and well presented business in all my life, the staff are a credit to the owner as each and everyone spoke and made us feel so comfortable. I m so in love with my juke and they way it was presented it to me. Thank you all once again and I hope next year is a bigger and better year for you all. With all my love Jody

The team at Brighton Nissan were amazing. Dealing virtually during these tough times made the experience different but Chris and Ravi were great to deal with. Collection of the car from Mentone made it easy too.
Thanks again team.

Jimmy and Pedro could not have been more helpful, reliable and engaging. Thoroughly recommend them both

Brighton Nissan were excellent to deal with, they provided us with a number of options in line with our requirements and budget. Luky Aboetan was very thorough and excellent to deal with. I would be happy to recommend him and Brighton Nissan to family and friends

Great team to deal with. Helpful and friendly. Great service

Best service, very attentive customer service from Jimmy.
Could not be happier, great car, great price and most importantly top notch service.

first notch service , Luky is a wonderful and professional sales person

If you are going to buy a new car I highly recommend going to Brighton Nissan and asking for Jimmy Noulas. He treated my husband and I with great respect, courtesy and impressed me with his knowledge on the vehicle I wanted to buy. I would certainly buy another car from him, and recommend him to all my family and friends. He gets 10 out of 10 score from me. He brought tears to my eyes when I unvailed the black cloth and red ribbon from my car on Saturday. I am one happy customer.

special shout-out to Daniel, Paul and team for making my BMW purchase fuss and stress free.!!great customer service and very obliging from the moment go.:) would highly recommend this guys for your car purchase experience.!!

Hemant was an efficient, polite and knowledgeable salesman.. He found us our car when no-one else could! Happy

I bought Nissan Xtrail from brighton Nissan, i just want to say thanks to whole brighton Nissan team for their good custmor service and quick response. Great price and friendly staff will give us a good deal. Highly recommend

I bought a used Hyundai from this dealership and found the whole experience extremely uncomfortable, in fact I regret not buying from a friendlier (yet more expensive) dealer down the road.

I posted an 'enquiry' on Car Sales as I just wanted to view the car and had to do so in order to retrieve the name and address of the dealer. The next morning I already had numerous missed calls. I ignored them as I found it irritating and I just wanted to go and look. I went to view the car and informed them that I was just looking, as it was the first car I had seen. All the fake friendliness went out the window and I was received with an "oh, so you're not going to buy it today?" attitude. It was the first car I had even looked at! Everything about the visit was so pushy and non-genuine.

After viewing the car, I would receive multiple calls daily for the next week. They were not helpful, just harassing. I needed time to look at other cars and make up my mind. I was told that I needed to make a decision ASAP. So, I went back to look again and ask a few questions, all were responded with mumbled, vague answers. These guys are so money hungry and they don't even try to hide it. I decided to buy the car as I really liked it, despite how much I wanted to purchase somewhere else.

I ended up securing a great loan through a bank (even though they tried their hardest to push their loan service on me) and I was treated as if I had betrayed them! It was really ridiculous. I was getting such a better deal through the bank but they did not care about what was best for me.

Nearly two years on and I haven't heard a word since the day I purchased the car. After all the harassing phone calls prior to the sale, I thought maybe I would receive a follow-up call to see how everything was going. At least pretend they care. Nothing. I regret giving this dealer my money as I received a much more genuine and friendly service at the other dealers that I visited.

Amazing experience purchasing our X-trail through Jimmy. He was very knowledgeable and friendly, and communication about delivery of our car was excellent. Thanks Jimmy!

Great experience with Nissan Brighton , customer service was very friendly and welcoming .Asan , Ben , Paul , Nick & Amanda made our purchase a smooth and memorable one.made a good deal & fantastic bargain.Got a good & comfortable trade in value for my captiva.Bought a unbelievable mileage/fuel saving pathfinder Ti hybrid as promised by Asan ,Paul & Ben .'ll recommend brighton nissan & hybrid pathfinder to everyone.

excellent service and always helpful plus i love my Nissan Micra.

Brighton & Mentone Nissan has fantastic people in Hamdy, Antonio and Niraj. They have helped me through every step of the way in joining the Nissan family. I have a feeling of long term association with Nissan because of the amazing service and support they have rendered. Definitely recommend Brighton & Mentone Nissan.

Thanks
GURMUKH DURHAILAY

I wouldn't take my car for service with this dealer. They were more focussed on adding extra items to the service list than performing actual service. That too they will call during the peak office hours and quote the issue which cannot be seen by a normal person.
This dealership is very shifty. Twice I had speaker issue and they said they changed it and eventually the did not. Now the car is out of warranty and I don't have a choice unless to live with it or repair it on my own.
Only 3 months ago I did a major service and yesterday car wouldn't start due to battery issue. When I called RACV they came and checked the battery water was almost empty. My micra car was only 3 year old bought brand new from the same dealership. Nissan capped service program has expensive labour rates and cars need to be serviced every 6 months which is a rip off.

We have recently purchased a vehicle from Brighton Nissan and had such an extraordinary experience, I felt compelled to write about it. There was a massive miscommunication during the purchasing and delivery process. Once we called the dealership to handle the situation, we were immediately responded to in a professional and courteous manner. The management took complete ownership of the situation; we felt confident we had chosen the right dealership to purchase from. I have no doubt this will be a lifetime relationship our family has with Brighton Nissan because of this situation. I would positively encourage others to purchase from Brighton Nissan in all confidence.
With kindest regards,
Nicole and Casey Walshe

Just had our Nissan vehicle (which was also purchased here) serviced by Birghton Nissan (21/May 2019).
The service here was exceptional.
My wife got a service car (no charge) and they completed the service before lunchtime which meant my wife could get things organised to pick our son up from school later.
AND My wife also got the car back to find that they took the time to wash the car as well..!
Car (probably most importantly) is running smooth as silk too.
This kind of service is first class so well done to Nik and his service team.
I would recommend this Nissan dealership to anyone inside or outside the area. 5 stars

I recently purchased a New Qashqai. Im really happy with the car and the level of service. Nissan Brighton have a great team there. Friendly and patient and Id be more than happy to recommend them to others.
Thanks Team Brighton