You can tell that Brighton Ford has made investments in improving their Service department in these last 20+ months of fun. Caleb in Service was prompt, professional, and provided detailed explanations, as well as assessment of how necessary repairs would be. When there was a follow-on issue, they stood behind their work and resolved the issue promptly at no additional charge. Have recommended to friends/family.
Hands down the best experience we could have asked for. After 10 years in my old car it was finally time to start looking for something newer. We moved here from Florida and quickly realized that we needed a AWD car for the winter. After hours of searching and reading reviews we decided Brighton Ford was our best bet. AUSTIN WAS AMAZING!!! We were in and out in a little over an hour and Austin was extremely communicative throughout. If you value your time and appreciate being treated with respect, give Austin and the entire Brighton Ford team a call. Other dealerships need to take notes.
After our son had a blow out on his way back to school we needed to get a reliable car for him to get back and forth . Jeff Johnson came through for us not only did he sell us a Fusion he also was so kind and delivered it to us. He help surprise our son with his first new car and about 48 hrs later he was able to get our other son into a new lease as well. Jeff is a pretty cool guy and we will be back to see him soon!
I had an issue with my ford fusion while out on the lot, I walked in to service and explained what had happened, Troy Willis took the time to ask me some questions about what happened and was extremely kind, professional and well versed in the repair process. the sales team was also great! Jeremy keck helped me get my new Ford maverick ordered while I was waiting for service! awesome staff been buying my cars here for over 10 years and will continue to do so!
I never have any issues taking my vehicle to Ford Brighton Service center. We purchased our Vehicle from there so why not get everything done there?? Everyone is super nice from Missy, Jenny as well as Mike! Thank you Ford for treating customer so well :)
Justin was the greatest. I was in a really tough spot and he helped me out as soon as I got there. I'm am so glad for the best service I have ever got from a car dealership. Thank you for your kindness and great service. Justin needs to be acknowledged for his great service. Thank you for making me feel safe driving down the road again. Your the best
What a great Service department!!!!! I came in for a brake job, it was completed with in a couple of hours. All staff where kind and courteous. I will most definitely be back.
I was in a car accident last summer up north approximately 250 miles from my home & there was substantial damage to my 2016 Escape. After dealing with police & insurance company over the accident my car was finally towed to Brighton Ford. I had to have it towed as close to my home as possible due to insurance reasons and expensive tow bills. Brighton Ford was still an hour from my house & I wasn't too happy since if I had questions on the work I would have to drive there . Well after two weeks they had my car completed and the work was outstanding. Almost a year has past and I noticed my rear door the side the accident was on never locked, never noticed it since I never use that door and the door hinge dropped. I called and explained the situation to them and Jerry the body shop manager was very nice & helpful. He told me they would do whatever it took to make it right. I explained to him that i needed my car to get to & from work & asked if he had a loaner while the work was being done. He said he did not but could send someone to my job at the time I needed , do the work, and have the car returned to me before my shift was over. To be honest I didn't think that would happen!
At 9am the gentlemen showed up took my car, repaired both doors and had it back to me by 2pm. ALL IN THE SAME DAY!!
I highly recommend Brighton Ford and when I'm ready for a new car or truck I will definitely be visiting their showroom! Great job to all who helped make this horrible accident turn into a positive outcome.
Todd and the staff helped me find exactly what I was looking for and made sure I was driving my new F-150 home the same day. BF had a respectable selection on the lot in comparison to other dealers. I will be doing business with Todd and the Brighton Ford team again in the near future. Excellent experience from start to finish. Thank you Todd!
My new Mustang GT was delivered by Nick RIASHI at Brighton Ford and it was perfect. The car was spotless inside and out and Nick took time to review all features of the vehicle. Nick and Brighton Ford are the best.
brightonford.com
