I am so pleased with my purchasing experience with Brighton Ford. I never felt pressured and they were very patient as I test drove several vehicles. Once I made my decision the process was very easy. While we were waiting on paperwork and such the sales person made sure I knew about all of the features of my new truck. This is the first time I wasn't a complete nervous wreck after purchasing a vehicle :-)
5 stars because of Anthony! We really appreciate his patience with us, as we looked at about 5 different vehicles. His welcoming behavior and soft spoken demeanor made this purchase absolutely comfortable. Best experience purchasing a vehicle we've ever had.
Kelly at Brighton Ford always takes the best care of me! She always looks into my truck to make sure everything is correctly running, even when I didn't ask for something.
I very much appreciate her taking the best care of me and my vehicle!
Great experience! It was very busy and we were a walk-in, but they still had somebody to help us really quickly. The whole purchase process was probably the fastest purchase I ve ever had. No pressure or swapping tactics. Their finance department found a loan with an interest rate that beat even our own credit union. Very satisfied customer.
I came in on 4/6/21 because I received a call that a truck I was interested in, a F250, was in and available. Joe was awesome and was very prompt and even had the truck up front and ready for me. I didn t have much time, so this was awesome service.
He showed me the features of the truck and then got my license and information so that I could take it for a test drive. I drove the truck and really liked it.
We discussed a trade in value for my existing truck and then the numbers on the new truck to see if we could work out a deal. 3 hours later after back and forth with financing and the sales manager Johny, we arrived at an agreed upon price.
I gave Joe my fleet account number to receive my Ford benefits and he said he would be right back after he gave it to his sales manager. He later returned and said that unfortunately the sales manager was not able to honor the agreement at this time. This is not a new agreement and my company has had this with Ford for years. I wasted 3 hours of my extremely valuable time here just to be told that they don t honor a valid program. I hope that small amount of time that it would have taken in paperwork to do the fleet deal was worth losing a customer.
The sales manager Johny wouldn t even come tell me why, apologize for the time they wasted, or offer to make it right. I emailed the general manager to follow up and see what was going on and what happened and have still never received a response.
Joe gets 5 stars, but management was poor. Will update the review if they bother to reach out and remedy what took place.
Brighton Ford always goes Above and beyond the normal service. They are very organized and personable to the client and need at hand. When Good Year Tires did not respond on my warranty
Claim after two years, they made up for the claim entitled to me by giving me several free service appointments at no cost to me. They find a way to honor their clients.
We shopped for a new Ranger all over the country. We found the truck we wanted in Peoria. That dealer advised the rebates shown did not apply to us being out of state. He referred us to Brighton Ford. That meant a lot to us. We called and were referred to Kyle who handles internet sales. Kyle was friendly and helpful, handling all the details over the phone. We experienced difficulties getting our trade in to them. Kyle and Matt were very helpful and reassuring. We drove 5 hours to get there. They were ready with all the paperwork and handled the transaction quickly and efficiently. Jay in finance was very helpful. Kyle followed up with a phone call Monday morning to be sure we made it home safely and were happy with the truck. We are very pleased with the entire transaction and would recommend Brighton Ford to all. They not only provide excellent service during the transaction, but follow through, which many dealerships do not. Thank you Kyle, Matt and Jay!
While traveling with my dog from Michigan to California, my car started making weird a squeaky/creaky noise on the front driver side of the vehicle. After being stuck overnight in a snow storm (somewhere in Colorado), I decided I needed to get the noise checked before moving on. Thank goodness I was only 9 miles away from Brighten Ford! I arrived a bit early and they opened right on time. Obviously I didn t have an appointment, but the first employee I spoke with (wish I got her name) was nice enough to check with the quick service department on my issue. They agreed to take a look at my car. To make a long story short, I m very happy the issue wasn t as bad as I thought - just some old parts that needed some oil. I was not here long at all, they got me in and out! I left Brighten Ford so happy to have stopped through. Everyone was so nice and accommodating. Literally proving the reason I stick with Ford! Thank you guys very much for such an awesome experience!
David, our service advisor is awesome! However why is it that when I schedule an appointment on your site for 7:10 A.M the work isn t completed until 4:20? It seems like scheduling an appointment is just a place holder for the day and not the actual time they work on your vehicle. Otherwise the service and work are excellent.
As far as car dealerships, I'm so very impressed with Josh, Maynard and everyone here. They're REAL down to earth and strait up about what your getting, how to finance it, etc.
If you're in the market, efinitely worth stopping by to see what they have!
brightonfordco.com
