4 years ago
I grant it was valentine's day, but whomever is ru...
I grant it was valentine's day, but whomever is running this restaurant seems to be pretty crass, and have little respect for their customers. While requiring a credit card to make a reservation for two and calling twice to ensure I knew I would be charged $75 were we to cancel within 48 hours of the event, we arrived for our 7:30 reservation to a room full of mostly angry people. Those seated seemed annoyed by patrons surrounding their tables, while those standing were furious about not having been seated for their 6:00, 6:30, or 7:00 reservations. All other restaurants were of course booked, and we had taken a cab to get there, and the hostess (claimed we would be seated "very soon") so we (regrettably) waited a full hour to be seated, and didn't get out of there until 11:30, and frankly, the $30 salmon was very dry. No discount was offered.
From their point of view, they claimed some people had shown up very late, but the restaurant seats probably about 150 people, and I think it unreasonable to make those people our problem. It is clear that they were greedy, massively overbooked with a large cancellation fee, and destroyed their reputation for many of its patrons.