3 years ago
I had setup an appointment with brian trust tutors...
I had setup an appointment with brian trust tutors for my daughter . The lady who picked up the phone suggested a 45 minute session with the student to undetstand the needs to get a right fit tutor. On the day of appointment no one turned up at our place and after waiting for 30 minutes when I called up .. I was first given as excuse that someone had been trying to call me throughout the day .. next I was told that The session was not required and I can pay for 6 hrs upfront and the agency would pickup from 3-3 choices they have to tutor my kid without confirming who would be the tutor .. On asking that in case the tutor does not work for us or we don't like him would the agency be refunding rest of the money for unused hours .. and the person simply denied and started talking so rudely as if I am asking for free tutions .. I have not seen anyone so rude and that to in such a noble profession of teaching .. The agency just cares about money rather than satisfaction of the student and parents or the results .. please try to keep away ,,