3 years ago
I could not be happier with Bonnie Plumbing. No on...
I could not be happier with Bonnie Plumbing. No one ever plans on having an emergency, and Bonnie came in like champs. I had a leaking water heater that had caused secondary damage in an adjacent room (flooded carpets). Bonnie was the most responsive and scheduled me sooner than anyone else could my warranty company couldn t find anyone and my club membership with a different company did me no good as they couldn t schedule me for 10 days! What a relief when Bonnie called me back and said they had a tech who could come out the same day! David from Bonnie showed up in the time promised and was super helpful on assisting me with my leaking water heater emergency. I didn t know what to do and I was very appreciative to have such a kind and knowledgeable person walking me through what s next. He was able to advise me on the other steps necessary to mitigate the secondary issues and even called in that support. He s also assisted in collaborating with that team to get me back on track! Did I mention he s patient too? I m not at my best when facing something unfamiliar and even thinking about unknown in this situation (just thinking about the damage that was happening or could happen down the line) made me ask tons of questions, probably more than once, and David patiently assisted me through it all.
Overall, I m super impressed by David and Bonnie Plumbing. I m going to continue to use them for all my future plumbing, heating, and air needs.