Bonadelle Neighborhoods Review

My wife and I bought at Bella Vista. This isn't our first new home. We have lived here since Feb/2014. We love it and love the builder. From Jeff at the Welcome Center, Del with construction, Mary with Warranty, the process from start to finish and even after moving in, have been fantastic.

Bought a Bonadelle home and we have had the worst experience! The purchase phase of our experience was pretty smooth. Our build took 2 months longer than what was estimated. Then when we moved in we have had so many problems, we've been in our home for 5 months and most of our issues are still not being addressed, nor fixed. So we have not been able to move into our home, all of our belongings are in storage, and we are having to pay for that as well. Total mess would not recommend a Bonadelle home to anyone.

This is my Bonadelle experience. We had to wait 3 months past our move in date. That means paying for extra rent and storage. We asked if we could back out because we could not wait any longer. They said they would keep our (very large) down payment if we backed out. Their motto is "building value for generations" they are building value for their own wallet and thats it. I understand its a business, but for a company that prides themselves in serving families how can you make them wait 3 months longer than originally agreed upon and want to hold their cash when they want to back out? Unethical. When our house was finally ready we did our walk through and found multiple things to be fixed. They told us if we gave them the weekend and took our keys the following week they would fix these things during the weekend. So we waited, we got our keys the following week and sure enough nothing was fixed. I understand there will always be reasonable work orders, such as paint touch ups and settling from the foundation. However, we have had way to many issues for a brand new build.

Example: Large pieces of tile floors were not grouted, ink/numbers coming through the baseboards, walls just not painted, trim cut to short that does not meet with the floor, paint on the carpet and laminate, front porch and garage lights didn't work, doorbell not connected, hole in stucco, stove not connected and tilted forward at a 40 degree angle, had to retrench entire side yard so the yard would not flood, the bathroom wall was very crooked, and countless other things I can't and don't want to remember.

Not only that, but the contractors would be sent the wrong work orders from the warranty department, therefore they would show up and not have the right product for the job. And on two occasions they just never showed up for our scheduled appointments period. The warranty department, project manager, and sales staff never took accountability for the problems they created. I also know I am not the only one with a bad experience, many of my neighbors are very unhappy with their experience as well. These houses are slightly priced below market value and the models are appealing, sure. I advice before settling with Bonadelle you look around. If you choose them as a builder get your move in date set in stone because they can drag it on as long as they like. Also, be prepared for numerous people coming in and out to fix things. Best of luck!

Looking for a new home can be stressful without the right agent by your side. My fiance and I were in the market for a new home (our 1st home). We looked at new and resales, talking with several app(Trulia) provided agents and welcome center sales counselors. Made a bid on a resale that luckily fell through as we got called off the waiting list from Amanda with Bonadelle homes. Having been to several welcome centers, viewing various models from builders like Wilson, Wathen Castanos and Bonadelle. I can honestly say Amanda from Bonadelle is the most knowledgeable and personable agent we have spoken with. She has had an answer to every question, brings up questions you didn't know you had and provides a sense of relief in an otherwise stressful process. In addition to having the best agent Bonadelle had a top tier presentation from the website to the welcome packet. While we are still in the process I have no doubt the quality of the house will live up to expectations.

This was my first home buying experience and the sales reps, Cindi and John, that I worked with at the Canyon Creek sales office were amazing! They were very responsive and transparent throughout the entire process. My family and I love our new Bonadelle home!

Updated review: After all that happened through the purchase and building of our home, we finally were able to move in on July 7th. I am very happy with the home. There have been minor details that need fixing but Mary and Jasmine have made sure they get completed asap. I am very pleased with their service. In regards to the sales end, from my opinion after seeing how the company is managed, I believe they are doing their best with what they can. With that being said, it was a tough road but i am pleased with the result of my home. If you decide to purchase here the houses are great its the process to get the home that may be a struggle or hopefully with all that has happened with us it will help make it easier and enjoyable for others.I improved the stars as well for the great service of the warranty and the quality of the home.

Initial review: I definitely would not recommend purchasing from Bonadelle at Canyon Creek. I bought a home to which I have not moved in yet because the date agreed has been moved at least five times since the house was not even close to being completed. This not being enough, I have had to be checking every day the progress of the home because they have made too many mistakes while building it and their excuses are not acceptable. One of the issues was the upgrade we decided to pay for so we may get the tv plug in the living room higher and the interior design person put it on the wrong spot. I will admit they did fix it but at first the lady from the office said that we might have to pay for them to fix that issue when it was not our fault they messed up. Their excuse was the person at the interior design place was new, so she probably messed up. Well, I don t see why I should pay for their mess ups. After that, I asked them for a set date since no one was getting back to me on what s going on with the house and when our move in date was and the lady again at the office said she would speak with the project manager and when she finally responded she said it would be mid-June. Now again my date was moved and I had already given noticed I was moving out and they tell me they can t complete it by the time said due to cabinets not being delivered on time which if that was the only thing left to do I would understand but when the whole interior of the house is not close to being done nor the exterior it is not acceptable. You don't need cabinets to put a fence or lay cement, etc. When I would explain to them the issues, they would look for excuses and try to brush it off. Now today, still not being able to move in because the house is still not completed as stated and new date being July 8th, I check the progress and the upgrades we have done in our master bath are wrong again!!! I contacted the lady at the office and sent her the pictures of the issues and what we chose(I'm glad I took pictures every step of the way) and all I get back is "I will check" but honestly I should not have to be chasing people around to do their job and do it right. They are supposed to be a professional homebuilder and I have not seen that all throughout the whole process. I am not only losing money that could be going into my equity because they choose to take longer but am also living in a garage with this Fresno heat and all due to irresponsible people working for this company. I will say they tried to fix the issue of the date moving by adding 1k to cover my closing cost but in reality, all that will do is cover rent of a garage and not help with my house. I really hope the owner will take a look at this and hopefully hire people who are more responsible and will keep their word so people like myself and several others I have spoken to do not go through the same bad experiences. Like I said the house is not completed yet and I will update the review once it is with further information. I hope for it to be good rather than worse. So far, we are not pleased whatsoever.

I have visited all three of Bonadelle Neighborhoods' new communities and I am blown away with how great of a home they can build for such affordable prices. They offer a wide variety of floor-plans and tons to options to basically build a home that suites your taste. Bonadelle Neighborhoods has something for everyone, new families, growing families and folks looking to downsize... I highly recommend a Bonadelle Neighborhoods home if you are looking for a new place in the Central Valley.

Bonadelle has beautiful homes! Not only do they have a variety of different homes to chose from, but they have great prices. After visiting the welcome centers I know where my next home will be. I definitely recommend Bonadelle if you are house hunting in the Central Valley!