Always a great experience while getting our car service @ BMW of Riverside. the staff is very friendly and knowledgeable specially Andrew Garcia. Andrew is the assistant Service Manager very customer friendly and customer oriented. Takes his time and makes you feel appreciated. My car was ready when they said it would be. Thank you Andrew for a pleasant experience. Highly recommend BMW of Riverside for all your service needs.
Service department is great. Took my car in and everything was handled so efficiently by Mario Torres. He made sure he addressed my concerns and that I understood everything, was super friendly and helpful and had my car ready for pick up when I went on my lunch break.
To begin, I would like to say that this BMW dealership is easily the best there is. When calling the dealer regrading this one Z4 they had on the lot, I was greeted by Mark Decker, who consistently worked with me in closing a deal on the car. Mark is easily the best sales associate that I have ever worked with. He had the car ready as soon as I made my hour long drive to the dealership, and he was extremely professional regarding his work. Going to a car dealership is a hassle that not many people enjoy, but Mark made the process of leasing my car enjoyable, humorous, and as quick as possible. I will for sure be coming back to Riverside BMW anytime I need a car, and I will definitely be asking for Mark, especially since they have one of the largest lots in Southern California.
Dylan Barnes was our amazing Sales Associate! His customer service was on point and he went above and beyond to assure we received the exact car we wanted. Thank you Dylan! We will recommend you to everyone we know!
From Service consultant ( Mario Torres ), to sales consultant ( Dylan Barnes ), and to Finance ( Jennifer ) they have been sooo helpful and knowledgable of each of there forte and departments.. this is a WOW moment for me and will always do business with them again! THANK YOU BMW OF RIVERSIDE!
Justin was AMAZING in Service. Our repairs were quickly taken care of, he went the extra mile looking into our extended warranty and it took less than 10 mins to pick up my car. Every person we encountered on the lot greeted us with a smile and said "Hello". The cashiers were professional, polite and proficient. We will be contacting BMW of Riverside and asking for Justin for any future service needs. Thank you for providing such excellent customer service!
Charles at Riverside BMW is the best of the best. In a very low inventory market, he walked me through the best deals and made me feel so supported in the process. This dealership is lucky to have him, as are you if you decide to buy/lease a car from him. He is so genuinely kind, and really wants whats best for his customers. Never for one second did I believe that he was in it for the sale. In fact, this dealership didn't have the model I was looking for so I ended up having to go elsewhere, and Charles still helped me despite not earning the commission. It is because of this that we'll probably drive out to Riverside in order to lease our second BMW from him because he's worth it. Thank you for everything, Charles, and keep up the amazing work.
Edwin And Jr treated me like family and took very good care of me and made it easy for me to get in a car love the customer service
BMW of Riverside is by far the best operates BMW dealership I have been a customer of- especially their service department. The service department is exceptional and the organization as a whole is amazing. I do not usually take the time to write reviews but I wanted to provide the positive feedback, this company is amazing, especially the service department. Very professional, courteous, and treat you like a valued customer.
Justin R. & Edwin were so pleasant and accomodating. They made the buying process smooth and easy. Excellent customer service!
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