BMW of Dallas Review

A few months ago I put in an online inquiry for my dream car. I wasn t expecting much to come of it, but I m so thankful I heard back from Greg he walked me through the entire process. A couple of weeks later, I went into the store and we custom built the car together to be ordered and manufactured for me. He updated me on the process the entire time and did everything he could to get me in the car as quickly as possible. This man is RELENTLESS, but in the best possible way! He will pick up his phone at 11:00 o clock at night for you because he is just that dedicated to servicing his clients. I never felt any sort of pressure as he truly had my best interest at heart. He s also one of the funniest and most personable people I ve ever met. THANK YOU Greg for putting me in my dream car!!

I am more than happy with my experience at the BMW of Dallas. After going back and forth with another dealership they were more than helpful with us getting in to not only the car we were looking for but one that is low mileage and very well taken care of. It has been sound since we got it and I've had it looked over by a certified master mechanic and he couldn't find a thing wrong with it. I'd recommend anyone come here if your looking for reliability and people being straight forward. My salesman Sam was excellent with me and I'd also recommend anyone go to him about a car. He's very thorough and will make sure your clear on everything.

I recently had the opportunity to experience the BMW of Dallas buying experience. As someone who has done multiple car deals I've experienced all forms when it comes to the "sales experience" and can attest to how it can be a complex experience when you choose the wrong dealer.

That is not the case with BMW of Dallas. I filled out an inquiry form with certain particular details unique to my situation and what I was looking for. Hailey Lamphere reached out to me immediately via email per my request and sent me 6 options I was qualified for based on the information I provided! Immediate WOW! I started communicating with her my specifics and my current Lexus trade which I loved so much as well. She made me feel special by agreeing that my car was beautiful and that her dealership would be willing to work with me on the payoff and evaluate the car. I sent her pictures and she quickly got management approval to start this car deal with the budget I was looking for and car option I've always wanted!

Hailey made herself available on my schedule and when I arrived at BMW of Dallas she was at the front door waiting for me at our scheduled time with a beautiful smile on her face! Truly a great first impression! The dealership is pristine, welcoming and truly world-class. Really lives up to the whole "The Ultimate Driving Experience" of the BMW... well this dealership is the "The ultimate car buying experience in Dallas" for leasing or finance.

As we sat down I was offered coffee, water, bottle of champagne! (kidding about the champagne) but it had that kind of feel! Again, WOW!

We went over my terms again what I wanted and before I knew it Hailey is showing a multi-floor parking garage sized full of gorgeous BMW's. Hailey took the time to really evaluate what kind of Lexus I was driving to first show me something comparable and better but still sporty like my Lexus.. she was so smart in doing that because when I laid my eyes on the M Sport package.. it was an feeling of jubilance. I had that feeling that I had found the car of my dreams.

The test drive was nothing short of spectacular and Hailey just kept saying the right things, not "salesy" more of a Consultant Professional. After the test drive we sat down and to my splendid surprise she pulls out a deal sheet with the payment I wanted and even better... a few cherries on top to SWEETEN THE DEAL.. I mean.. by this point I'm thinking, is this a dream? I sure hope not. I told her, done. Where do I sign? Long story short I was a "sign and drive". The F&I experience with Jeff Janis was truly professional as well, all of my options well explained. Sharp & amiable!

As I'm walking out from F&I there is Hailey once again to greet me with a smile she walks me to a very fancy garage area.. and there she is.. my sparkly new 2021 BMW with the M sport package.. in that moment I realized ok, this is not a dream. Hailey made me feel so special and took pictures of me and the car and even HELPED me transfer my belongings over from my Lexus in the hot sun. That's what you call going above and beyond for your clients.

Hailey embodies world-class professionalism, consultative business skills, customer service and that intangible "it factor" that just makes certain employees special. Not only will I be referring friends, family to her, I know I can rely on her with any questions or specials to consider a few years from now.

How fortunate BMW & BMW of Dallas is to have a person like Hailey Lamphere serving her clients. She embodies the Ultimate buying experience. Experience BMW of Dallas.

Some facts to consider about this dealership.

1. They have Hailey Lamphere. That in itself makes this #1.
2. BMW M certified dealership (this is a BIG DEAL)
3. BMW of Dallas is recognized as a CARFAX Top-Rated Dealer.
4. They do their homework and compared thousands of vehicle prices to give you a great value on every vehicle, up front. The end result? You not only save time, you save money. Search for 1Price Pre-Owned Vehicle formula" and other Autonation benefits on their BMW of Dallas website.

Sam was fantastic to work with, he answered all of our questions & treated us with the utmost professionalism. We wouldn t hesitate to buy from him again. Exceptional customer service overall!!

One of the easiest deals I've had. Joel the sales manager and Joey who directly worked with me are both terrific. Straightforward, great deals

Thankful, blessed... thank you Wells Fargo.
The most seamless vehicle purchase I ever made in life.

I am impressed each and every time Reech, my service advisor takes care of me. He s efficient, and pleasant.

My tech is Jeff Mince and he has always been special to me. He goes the extra mile and keeps my BMW in fine shape! Both of these guys are top notch! Keep up the good work!

Catherine Wallace

Don't get me wrong, this is a top notch place to purchase your BMW or mini. I give 3 stars because their "recommended" maintenance work is about 50% - 90% higher than if you use someone local you trust that can work on foreign cars. I did some MAJOR research and was given a recommended bill from BMW for Approximately $2,900. $828.88 to fix the windshield wiper fluid system. I was told it was time for me to change out the spark plugs, I am close to 60K miles, they wanted to charge me $672! I got online, bought the plugs myself for $100 and am having my new auto guy put them in for $200! That is 1/2 what they wanted to charge me. They said my drive belt was waring down and wanted to charge me $205.39. My guy did it for $85. And my guy replaced the windshield wiper system all for $250!!!! SHOP AROUND YOU LOCAL AUTO MECHANICS! These are people that have worked in the BIG WALMART car businesses before. This isn't rocket science but you are paying rocket science prices!

Buying the BMW and purchasing was easy and they went through all options and helpful on that part of it. Trade in was awesome. Actually going over the vehicle details and what it all had on it could have been much better. Overall, I would use them again!

Got my M4 from here around this time last year. Car is great. No issues. Got a pretty decent price. Joseph Eaves was the salesmen that took care of me. He was very consistently persistent. Only salesmen that contacted me vigorously to make the deal happen. Drove all the way from Houston to Dallas to make the deal happen because I believe I got a good price and the service was impeccable to say the least. This was the first time buying a really expensive car for me. I was worried about buyers remorse but I still have a smile on my face driving this car to this day and Joseph did a great job being open and transparent with the whole process. I would recommend this dealership if you are in the market for new bmw's. Also, this dealership happened to have a few M8's last year when they were brand new.