BMW of Bloomfield Review

Abood is the best salesman...extremely hospitable, helpful and informative!!!

I cannot thank BMW Bloomfield enough, if I could give 100 stars I would. We drove from Toronto, Canada down to NJ for a short vacation. Unfortunately the door lock in my 2004 bmw had stopped working (the key could no longer unlock it) and the battery in my key has been dead for some time, so I could not unlock it remotely. Basically there was no way to get inside the car. In the parking lot of my hotel I called a professional locksmith who could not get into the car. I then called a mechanic/locksmith who thought he could get in but also failed and charged us regardless. We were losing hope and even had to stay an extra night to deal with the problem. My plan was to break the window and even got a quote for a new one.

Finally we got in touch with BMW Bloomfield and Gina returned our call. She sounded so confident that they could solve our issue, it re assured us that there WAS a solution to our problem and they could open our car so we could get Home.

They ended up removing the lock of the BMW and opening the car, allowing us to hit the road, and for a fair price!

Thank you to the team BMW Bloomfield, and Gina especially. You literally saved us. I can only say good things about BMW and it makes me proud to represent such a caring brand when I drive my car. I ll always drive a BMW and from now on I ll call the dealer first

Excellent Quality Service from Start to Finish. Very Friendly and Knowledgeable Advisor Named "Hilario Soares" took care of the car and treated myself very well.

I have leased or owned BMW cars for over a decade including my two recent 7 series vehicles. Lease is up in 6 months. This dealership and their shady tactics may have soured me on buying from BMW ever again. Their sales person Jerry did a classic bait and switch. Promised one thing and thing switched ALL of the terms -- every single one of them. Ran a credit report and entered erroneous information about the terms. Poor customer service all around.

UPDATE: I do appreciate the quick response from the GM at the dealership. We walked through the timeline and he was helpful in better understanding what occurred and the miscommunications that transpired. I do feel as though our desires and goals were clearly communicated and the sales rep, Gerry, was more interested in selling a car than in ensuring our goals were met. When asked pointed questions, he chose not to respond or give information that was, at best, misleading particularly when we clearly stated what we were looking for. Numerous times we asked the sales rep to speak with his management (verbally and thru text) and he never once complied with that request. It shouldn t take calling out a business on social media to get management to respond. But once that was done they indeed were quick with their response. Lesson for them should to coach their staff to abide by customers wishes when they want to escalate concerns.

It was an exceptional experience concidering the circumstances that they were but under.
We were traveling north from Florida and we hit something in the road and you guessed it! Bue bye tire...the parts dept had the tire in stock and within an hour, the tire was replaced at a reasonable price.
All in all, they got us back on the road and we are living happily ever after.

Just purchased a brand new car from this dealership. From start to finish the whole process was smooth. Robert Haller has been amazing and is extremely knowledgeable about all aspects of this industry. He got me a great deal and continues to assist me with questions after the purchase. Thank you Robert!

Terrible experience,I left my car for service they try to charge me double, compare other BMW dealers, and on top of that ,I got a gift from them,they left my engine water tap, on top of the engine ,and my car went over heat ,thank god I notice on time,and found what was going on,I called next day to speak to manager the young lady told me leave your message and never got called back shame on them never never again too bad I have to give them one * because they deserve 0 stars

David Ferreira of BMW of Bloomfield is a top-notch service representative. My service appointment was on time, his estimate was accurate and the service was performed ahead of schedule. That's the reason I travel from New York City to Bloomfield to have my car serviced.

Snobby staff, felt more like an interrogation than customer service. Bordering racism, clearly they would rather hoard their cars than sell them. Disgraceful attitude.

Bloomfield BMW is a very good dealership. Customer service is always helpful and waiting area is nice with snacks, drinks, etc. I have been taking my X5 here for a number of years for oil change, etc. and they always take care of me promptly. Also has oil change specials on line sometimes which is pretty good.

During my visit to BMW of Bloomfield, I was helped by Gina, who was very professional. She understood my needs and did everything possible so that my car was serviced on the same day. She also tried her best to shorten my waiting time as she noticed I was with my five years old. Thank you, Gina! You're the best!!!

I had a flat tire and went to BMW of Bloomfield this week. In spite of not having a service appointment, I was assisted immediately and the punctured tire was replaced within an hour.
I was also due for an oil change and that was also taken care while the tire was being replaced. This was a real bonus as it saved a trip.
I was very pleased with my experience at BMW of Bloomfield.
Thanks a lot Corey!

Great service, extremely professional and friendly, arranged free transportation highly recommended.

First visit to this dealership and the level of service and professionalism was still evident despite being in the middle of a pandemic. Organized, friendly, knowledgeable and timely, the service exceeded my expectations.

Ahmed is the most amazing service specialist. He makes you feel like you are his only client and will do whatever he can to make you feel at ease and assured all will be taken care of. He is a huge asset to your company.

Thank You Henry, Chris, Michael, James, and Kurt for making my first BMW visit memorable! Thanks for being humble and honest with me throughout my purchase. I definitely recommend BMW of Bloomfield to anyone looking to purchase a vehicle. This excellent staff will work endlessly to meet your needs 100%!

The greatest dealership in the world especially Ivan Ramero great guy and also David Ferra and Peter Martione took the best care of my wife and I

Richard Hwang -April Quist-Ahron-Gina -Parts Team -Techs
Have had the dealership open since day one !
I think the world looses sight sometimes when you see these teams running around trying to accommodate all their customers and yet smile through uncertainty not easy times -
Richard & April moving cars them keeping customers safety concerns first and foremost we all have issues and feel like me me me not these service advisors and management- Bravo ! To them for putting us THE CUSTOMERS FIRST!
Safety- Follow up -most of all caring management
Thank you Bloomfield BMW!

From start to finish, the experience was great. Bobby Kaufman was honest and prompt and I ve never had a better car buying experience.

Excellent service very happy you went the extra mile thanks

Bring my car here for maintenance, nice and efficient service!

Chace B. answered all of my questions about the car-buying process and was very helpful and polite. I recommend anyone looking for a BMW to speak with him first. You won't be disappointed.

I had the pleasure of working with Bill Hamilton. I would recommend this store to anyone looking for a BMW.

Worst customer service ever!! I took my car in with mist coming in the left headlight and bad left door panel. The service rep (Trevor) told me that I probably hit my car somewhere which could be the reason for things going bad on the left side of the car. I had to literally provide the pictures with dates when the headlight and door panel was last worked on by them and it wasn't done correctly. Then after the car was serviced I found out that the headlight stopped working completely and I asked him to fix it. He was just too rude and kept saying that they will not work on the headlight until I pay them $140 for diagnosis. This is just bad customer service and a malpractice on braking something to ask the customer for money. I will not recommend anyone going there. The management has changed and all the good old people have left BMW of Bloomfield. Not a kind of customer service you would expect from a brand like BMW!

Service was way below average, They gave me my car back dirty, I can't believe it they will give you your car back dirty after service. I had #audi. #Benz, But #BMW has been the worst in my car buying/ dealing experience ever.

My service representative Gina was amazing very attentive, and addressed my service needs with the utmost professionalism.

They were on top of my problem soon as I came in the service entrance.People and staff were friendly and I didn t have to wait long for my car.Thank you guys

First time car buyer here. Ron made it very easy and I drove off with a great car while staying within budget.

It was my first visit at the Bloomfield location. Had a maintenance service for my 2016 car. The staff is very professional. I hope that my next visits will be the same. Thank you!

Bill Hamilton salesperson was fabulous as was the entire sale and delivery

So I received a SPAM from the dealership (I've unsubscribed multiple times) asking me to write a review. Be careful for what you wish for...
Until this summer, I was a BMW advocate. I now drive an Audi Q7 after the way I was treated by both this dealership and BMW when the engine blew on my 2013 550 w/ M package.
With just over 86k miles my engine blew, yet no one could tell me why. Oil was changed every 5000 miles (vs the 10k BMW recommends). Because my extended warranty had just expired, dealership management told me that "corporate" should do something because an engine should not blow with so few miles. After a month and a half of following up with the dealership (because no one was proactively contacting me), I tired of hearing "corporate hasn't gotten back to us" so I called corporate directly. Within 48 hours, corporate contacted me to tell me how important a customer I was, and then proceeded to offer me an insulting discount if I purchased a new BMW.
If I sound bitter, it's because I am. Bitter that BMW wouldn't stand behind their product. Bitter that the dealership wasted my time by not returning my calls or emails and not calling me at agreed upon times.
If you value quality autos and professional dealerships, I suggest you look elsewhere.

Went to this dealer without an appointment just to take a look at some options on a busy weekend. I was attended very quickly and assigned to salesman Mr Henry, who was very welcoming and kind enough to go through all the details and answer all my questions. I decided to my buy my first BMW in less than 30 mins, there was not a whole lot of back and forth. Mr Henry took care of additional warranty, maintenance and all little scratches in the car. Car was delivered to my home and technician went over all the operation details and am loving my first BMW.

Customer service at this dealership is the best and I would definitely recommend it.

Always a great experience here. Great people, great service, they get the job done, no problems, no issues. Of course it's a dealership so its expensive, but thats what I get for a great car. Shoutout to Ahron and abigail.

Always a great experience at BMW Bloomfield! Professional, polite, and focused on my care. I have been servicing/purchasing my BMW's at Bloomfield for years and will continue to do so.

Fast, friendly and easy. Purchased from out of state and did the deal via one phone call and few texts. BMW of Bloomfield helped coordinate enclosed transportation as part of the deal. Steeve E. was response and attentive to questions and follow up. BMW of Bloomfield coordinated with a third party to come to my home and sign all the paperwork. A fairly painless process.

Would buy from BMW of Bloomfield again.

We recently leased a new X3 from this dealership. Bobby Kaufman was the salesman. All it took was a phone call. Bobby gave us the 3 year lease rate on Tuesday, and we picked up the car on Saturday. The experience was an In & out without any hassle just the way we like it and all car buying experiences should be. I really recommend this dealership and Bobby Kaufman if you are shopping for a BMW in tri-states.

Even with the construction going on, service was fast and courteous.

Bill Hamilton is great! He really helped me understand the BMW brand. What a great experience!

Always dedicated committed customer service- thank you Hilario@bmw!!!

I brought my 2013 X3 in for service, and to have them give me a price on replacing the car thermostat. Cars are something I understand, and after doing research I knew about how much work was going to be involved in replacing the thermostat. I expected the work to be about $400 including the $110 part. I was quoted $3,000. The service advisor I was working with told me that in addition to the thermostat my heat exchanger needed replacing. There was nothing wrong with my heat exchanger, and when I asked the service advisor why they would suggest such a repair he got defensive and just started telling me how much labor was involved.

In summary this dealership felt sleazy which came as a surprise since this is my 2nd BMW and have visited a half dozen dealerships in NJ/NY and CA and I have always been happy with my experience.

I was able to be assisted by Ali and Bob and I'd have to say the service was efficient and amazing. These guys were able to close a great deal for me in record time! Stop by and see Ali or Bob they'll take care of you!

Professional, courteous and knowledgeable are just a few words I would use to describe my client advisor Ron Humphrey. This was my first BMW experience and to be honest I don't believe it would be my last, I was very impressed with the service received and his knowledge of the vehicle I purchased, thanks again Ron.

Nothing but excellence

I only had to make 3 trips to the dealer to make my deal happen - there was no run-around or haggling. One to get my pricing options (excellent prices), one to place the order, and one to pick up the car. This is how straight forward the process was at BMW of Bloomfield. Christian Graciano was excellent and added to the ease of the lease of my new 435 xDrive. Since this vehicle had to be ordered, Christian was vigilant in providing me with constant updates on the production status/location of the vehicle on it's journey from Germany. This was not necessary, being that the order status can be viewed online or by calling a toll-free number, but Christian's efforts did not go unnoticed. The process from beginning to end was flawless thanks to a great dealership and an excellent client advisor. They will certainly have my business for the foreseeable future.

It is also worth noting that I visited several other BMW dealerships prior to BMW of Bloomfield, and my review stands in comparison to the other dealerships and client advisors that I dealt with.

Thanks David Ferreira for always making sure my car is in tip top shape.

Shaheed Salim was very helpful in getting me the price I wanted to pay! He was very attentive and detail oriented. I will definitely recommend him!

If you're looking for exceptional customer service in the automotive industry come to BMW of Bloomfield! Robert, Erin, and Maralee were extremely helpful with the entire process of servicing my car and issuing me a loaner. If you own a BMW in the tri-state area and need any type of service on your vehicle bring it to BMW of Bloomfield!!!

I took my car in for a leaking rear differential, and they returned it broken (car now has a loud metallic pinging sound when driving). Instead of making it right, they fixed one part (which turned out to not be the issue), then never returned a call/email/text again. I've probably reached out to them about 10-15 times since their initial attempt to make it right, just to open up the conversation about how my car is still having the same issues, but of course no reply. Now it's going to cost me money to have my car repaired elsewhere...... It's weird because when I initially brought my car in, I expressed how I'm new to the area and am looking for a new trusted BMW to take care of my car for the next 5-10 years. Even had them quote out a bunch of preventative maintenance jobs that I was looking to have done within the next 6-12 months. Needless to say, I will not have those jobs done at BMW of Bloomfield.

On top of them breaking my car and not fixing it, the service advisors literally do not care about you. They're happy when your cars broken for some reason, maybe they get some sort of commission? They also have no problem making you wait. One time I waited over AN HOUR AND A HALF to talk to someone... just absurd

I've never had a more poor experience at any dealership/repair shop etc. I strongly suggest not bringing your car here for any reason. Go to Park Ave BMW, or anywhere else.

Hi, I was looking for a first car for my son & daughter.. It was labor day and everyone was in rush, we reached Bloomberg BMW just before closing. Scott Marlowe was kind enough to receive us and promised to bring the SMILE to our face with excellent quality of service and by getting us the car what we need. He narrowed down the car inventory and showed us which matched perfectly to our need. He was very polite, very professional and didn't put any pressure to buy the car. He gave us the best price, and once deal is finalized made promise to keep car ready following day for delivery. Next day everything (Loan etc) was done over the phone. I also must say when he called me there was a problem with my phone, but he still called me few times to make sure I get message and I get best interest rate. When we went to pick up the car, it was ready with shine. I would strongly recommend him. He went above and beyond to make our whole family happy and arranged a dream car for my kids. Thanks!!

Angela, she so went out of her way to make my afternnoon after a busy anoying day at my job i joked with her for a minute she wasnt bothered bmw of bloomfield angela is an awesome, BDC eceptional phone personality .

Great service . Always prompt to address any questions or concerns. Very professional staff and pleasant to work with.

I came to this dealership after finding a car which typically wouldn't have been in this particular dealerships portfolio (Jeep Grand Cherokee). Upon arriving, I was introduced to Sam Shehata (Sales guru Sam). Honestly, the dude blew me away. He didn't have to work as hard as he did but man did he make me feel comfortable. Helped me to get to a price I was comfortable with for my dream car, worked hard to get great financing despite me not having exactly stellar credit, and helped deal with a logistical nightmare as I was moving out of state 6 days after the purchase. I can't recommend this dealership of Sam enough. They made buying a car a pleasure

Took my BMW X3 2016 for regular maintenance- Will complement the hospitality of Hilario Soares (Service Advisor) is just FANTASTIC and he is very customer friendly. Highly recommend

Great job in quickly helping me find what I wanted, but took forever to close the deal. 1 hour to find and obtain the car, 1.5 hours negotiation, 4.5 hours to finish paperwork and get the car while with two little kids. Not fun! Not happy when I saw my name on the bottom of the list to meet with the finance game when I had an appointment at noon and it was 4:30. Sales guy did not seem happy with the deal we made but the manager, manager was very helpful. When I told him how long I was waiting, the finance guy and the BMW genius immediately met with me.

My experience at Bloomfield BMW was great. My salesman Ron Humphrey was excellent, he made the process very easy.

Excellent service, competitive prices, ask for Victor.

I had to schedule a oil change during the pandemic, and I can t say enough about the quality of the pickup and drop off service. The staff was accommodating, & communicative...And the service itself was completed quickly, which made it an all-around great experience. I highly recommend!

Service was great, the valets greet you very politely. The service receptionist are altentitive and friendly, service advisors are very professional and knowledgeable. By far the best service experience I've had from any BMW dealership, keep up the good work and recommending everyone that has a BMW to go to BMW of Bloomfield .

Went in to the dealership for a service appointment and left with a new car thanks to Bobby! We all dread the car buying process but I was in and out very quickly and with a smile on my face.

Thank you Bobby!

Great experience thanks to Bob Kaufman, Howie and Chris.
Smooth and easy transaction, super nice and attentive personnel. Wouldn't recommend anyplace else.

Very knowledgeable, professional, and accommodating. Highly recommend.

A great service experience. My blown tires were replaced in about 6 hours and because I had a full day otherwise, my car was brought to me locally at work when completed. Michael, the service adviser, kept me up to date with the progress of the repair with text messaging throughout the morning.

My best friend asked me to go car shopping with her for moral support. I was impressed with the sales person, Mike Wang, who she ended up working with at DCH BMW of Bloomfield. Will recommend.

Excellent service! Hilario Soares was very friendly and helpful. He kept me informed of the status of my vehicle when it was being serviced. I'm happy with the work done and will be going back for future maintenance on my BMW.

Nothing was fixed! They told me to take my car so they can order parts for a noise that I had to show them the second time around. How can they order parts when they don t even know what to fix?? It s been a month now they haven t called me back and my warranty is about to expire!

Got the job done quickly ,,and correct the first time. Ahron was professional.no need to try any other BMW dealerships.

I recently purchased my 4th vehicle from, Peter Rizkalla, but my first from BMW of Bloomfield. As usual when dealing with Peter, he guided me through the entire process from A to Z, answering any questions I had. Not only was he extremely knowledgeable but, also patient, very thorough, and full of valuable advise. I commend BMW of Bloomfield for representing their organization with such a professional and sincere associate that is dedicated to his clientele and a commitment to excellence in his field.

Bought a 750i on Oct 31st 2014 a few days later I discovered its leaking oil then 4 weeks later the trans went brought it back to Bloomfield bmw they didn t want to fix it under the dch 90 day warranty after a little back forth they said decided to then a few days later I was called back in to the dealer they said I should pick out another car because the 750i has too much wrong with it and it cost too much to fix so did then a few days after that they told me I cant get the other car also because of a 6 thousand dollar negative equity with the bank the bank said the car had to be of equal value for a switch or they would have to pay the 6grand equity so they decided to fix the 750i without even saying a word to me ..wow now Bloomfield bmw has had my car for 5 weeks no one has called and given me an update no word on my car I went there to talk to the used car manager to see what was going on this guy acted like I was begging him something he is the one who offered me a different car and went back on his word this I my worst car buying experience these guys don t care about their customers at all only if everything is going smoothly very bad customer service .i was and am still being treated like I was begging them for car instead of buying it took them 2 weeks out of the 5 weeks and counting to offer me a loaner so for 2weeks I had to catch the bus .its now January 17 and no one has updated me on my car and I know it don t take 5 weeks to change a trans in a car these people are conartists and I would not recommend them to anyone I could bet if I was a Wight man the situation would have been different

I had top notch service provided by Bobby, one of BMW Bloomfield's Sales Associate. He was very detailed in provided me all of the info I needed to select my new X4. Bobby was patient, professional and managed to get my car delivered to the shop immediately. Ariel was also very friendly and knowledgeable! He helped guide me through all of the awesome features my car has. Thank you gentlemen for such great service!

Our salesman, Christian, was the most professional and friendly salesman we ever met. He was amazing. Christian was very knowledgeable in the explanation of the vehicle's functions and its performance level. We learned a great deal from him and would recommend him to all of our friends. He simply made buying our vehicle a pleasure. Would definitely purchase another vehicle from him in the future.

Amazing customer service!! From our sales rep Henry to the service Department Service Manager Tony to April great experience overall. Will be buying all my vehicles from this dealer. I recommend this dealer to anyone that want a great experience buying a new or pre-own car.

Smooth , honest , and straightforward service with shuttle service!

I had a tire blow-out on my way to work which put a damper on my morning drive, but the bad news ended there. I requested to be towed to Bloomfield BMW to have the tire replaced and got there just before the Service Department opened. I was greeted by a receptionist who was helpful and courteous. She directed me to David Ferreira, a service consultant who immediately took my information and arranged for the tire to be replaced. David coordinated the tire replacement and had me on my way in quick time. I had a very favorable impression of the service team at Bloomfield BMW. They were courteous, professional and thorough. I was expecting some issues because I was just a "walk-in", but was pleasantly surprised by the great experience that I had. I wouldn't hesitate to recommend them to others.

Thank you!
Joe

I enjoy the pleasant service I receive every time I am there

Worked with salesman Edward Haddad. He was top shelf. Always helpful, readily available and upfront about everything. Great experience.

Ron Humphrey, he was the best men to help out finding right car for me.
He is very straight forward and honesty personality.

Awesome people here! Amazing service, fast & easy transactions! Go see Jess Garcia TODAY!

My extreme Kudos to Victor Rodrigues and the team for the such an amazing experience. The thought of purchasing a vehicle was not initially exciting for me, but from the moment I stepped into the BMW of Bloomfield location I was treated with the utmost respect, I was not rushed or bullied into making a purchase and Victor was patient enough to answer all the questions I had about making a purchase. A+++ ratings overall. Thank you so much.

Outstanding service, very knowledgeable, polite and aware of our requirements and needs. Overall it was a great and painless experience. Look forward to working with the team in the future

"Good Sales Expierience"

Quick response time even better price. Respectable service provided by Paul. He even called day after I took delivery of the car to make sure I was happy. I will be back to buy another car from bmw of bloomfield.

Thank you BMW of Bloomfield front desk service team: Billy - service advisor, Maralee - loaner front desk, Minnie - front desk supervisor, Robert - cashier, Erin - cashier and Jen - valet supervisor for exceptional service. This front desk service team has maintained value added customer service, this team is also the standard of customer service.

Dana

On Saturday, March 2 while traveling home on the garden state parkway I had a tire blow out on this of what seems to be the notorious pot hole near mile marker 145. I was obviously a long distance from home and realized I was close to the Bloomfield Dealership. So I drove on my run flat and arrived. I have to say that I was very pessimistic because it was late on Saturday and the service dept was literally swamped with cars. When I proceeded to the service counter the girl I forgot her name(frizzy black hair) saw that I was stressed out and when I told her about my issue, she smiled and said, no problem, we are here to help you. I have to say that her smile and positive demeanor really calmed me
Down. So, as they say you never forget first impressions your dealership made an everlasting positive for me!!! Well my vehicle was fixed within an hour and I was able to continue on my journey home. Kudos to the service department for treating me
With nothing but dignity and respect and importantly making time to fix my car even though they were so busy on a late Saturday with other customersThank you!!!

I had a great experience at the dealership. They were so busy in spite of that the job was done in a couple of hrs. I was extremely happy with the service.

Dave the finance guy is great. Had a pleasant car buying expierence and the service center is great.