Benjamin Machtinger

Review of BMW of Bloomfield

I took my car in for a leaking rear differential, ...

I took my car in for a leaking rear differential, and they returned it broken (car now has a loud metallic pinging sound when driving). Instead of making it right, they fixed one part (which turned out to not be the issue), then never returned a call/email/text again. I've probably reached out to them about 10-15 times since their initial attempt to make it right, just to open up the conversation about how my car is still having the same issues, but of course no reply. Now it's going to cost me money to have my car repaired elsewhere...... It's weird because when I initially brought my car in, I expressed how I'm new to the area and am looking for a new trusted BMW to take care of my car for the next 5-10 years. Even had them quote out a bunch of preventative maintenance jobs that I was looking to have done within the next 6-12 months. Needless to say, I will not have those jobs done at BMW of Bloomfield.

On top of them breaking my car and not fixing it, the service advisors literally do not care about you. They're happy when your cars broken for some reason, maybe they get some sort of commission? They also have no problem making you wait. One time I waited over AN HOUR AND A HALF to talk to someone... just absurd

I've never had a more poor experience at any dealership/repair shop etc. I strongly suggest not bringing your car here for any reason. Go to Park Ave BMW, or anywhere else.