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D
3 years ago

I just live a few mins from this mcasino and reall...

I just live a few mins from this mcasino and really enjoy certain slots, the food is great, the comps are marvelous!! Only downside these machines are tighter then fort knox.. Onyx player here. Gotta give a lil something back you would think

B
3 years ago

Poop

R
3 years ago

Room was in the old section of the casino and was ...

Room was in the old section of the casino and was very out dated and smelled moldy. The sink would not drain and toilet was broken. The price per night reflected a 4 star quality at 1 star reality. Casino was descent, older machines. Staff was great and friendly.

S
3 years ago

The room was very well adorned, we had an open bar...

The room was very well adorned, we had an open bar for our event and the mixed drinks we're not watered down, the wine was very good, as was the food. The wait staff did a fantastic job of keeping the event moving and timing the different courses perfectly. Anyone that had any questions or need help with anything was taking care of promptly and courteously. My date and myself are both smokers and had help from one of the wait staff what's a napkin to keep the door open so we can get back in and not have to walk to the front of the casino. It was a very thoughtful gesture and the person that helped us was not only vested but thoroughly engaged in the only making sure that we were comfortable. Very enjoyable experience.

M
3 years ago

Atmosphere reminded me of a cafeteria in a nursing...

Atmosphere reminded me of a cafeteria in a nursing home, food was subpar except the prime rib it was very good, but not for the price I paid to eat at the buffet. ...staff made up for what it lacked in taste. ..

R
3 years ago

Cool

m
3 years ago

1st off was double billed for a room upgrade. They...

1st off was double billed for a room upgrade. They have incompetent employees that cannot program a room key. I spent 3 trips to the Hotel counter to get the keys programed. The pool area is dirty and the hand rail on the steps is loose and wobbles making it unsafe to use. Hallway carpet has a very unpleasant smell. BlueChip should just shoot holes in the floor of that boat . I'll take myself to New Buffalo.

S
3 years ago

Best customer service! We accidentally booked smok...

Best customer service! We accidentally booked smoking room for 2 nights. Didn't realize it until check-in. The front desk clerk didn't see any available room but went to check to make sure. She came back with great news. We were able to get the non smoking room we orginally thought we booked. Great customer care!

C
3 years ago

Bad

H
3 years ago

Hotel was nice. Didn't like the fact of a waitress...

Hotel was nice. Didn't like the fact of a waitress cutting off my best-friend when she overheard her complaining to another friend about the service. Mind you she only has a few drinks and was spending a lot of money. We were their for more then 2 days. I don't think we'll go back.

F
3 years ago

I like the casio but they don't let you win any. T...

I like the casio but they don't let you win any. The hotel is nice. The food is good. You go there any time except the weekend and it's very slow and you can't do any good. Just throwing your money away. Their money giveaways are a joke. They need to be more like they used to be. All I hear are complaints about how hard it is to win anything, even enough to play a while. FIX IT!!

B
3 years ago

Great

A
3 years ago

Machines sucked money right up. First plate in buf...

Machines sucked money right up. First plate in buffet had so much food stuck to the bottom and got some ice cream and the employee handed me a dish with dried food stuck on it. Not very enjoyable at all!

P
3 years ago

Enjoy a weekend away here playing slots and gettin...

Enjoy a weekend away here playing slots and getting a spa treatment done. The hotel is really nice and the casino is really fun. They always have great bands playing and people having a great time.

A
3 years ago

We went there over the weekend for my birthday. We...

We went there over the weekend for my birthday. We had such a great time. We are players from Rivers. Our host Kari Kopchik was amazing!!! She went up and beyond to make my birthday weekend extra special. It's great when someone goes out of their way to make you feel that way. Thank you Kari! The other staff members were great too! Blue Chip rocks! We will definitely be coming back here more often.

R
3 years ago

Not a bad environment just doesn't seem to have th...

Not a bad environment just doesn't seem to have the same atmosphere as other casinos in the area. Great that they have a hotel attached though the crowd seems to be leaning towards the older crowds. not much for food late at night as the deli is the only option I seen.

J
3 years ago

My wife and I visit here on weekends, the live ban...

My wife and I visit here on weekends, the live bands are very entertaining. We gamble a little, typical casino setting. The restaurants are nice, plenty to do here. Good place to go for date nights.