4 years ago
This company is the worst! It's extremely unfortun...
This company is the worst! It's extremely unfortunate when you assume that the coverage you are receiving is the same based on the letter they sent out, then you find out once it's to late that everything is completely different! Not one person could answer why our deductibles and copayments all went up so much when it didn't say anything about this at all. All of the customer service workers were rude, and none had a clue what they were doing. Then once we accepted it and moved on, due to our premiums being so high our payments are usually a little short and behind a month. We have had this happen a ton of times in all the years we have had BCN, but they always get paid. Out of nowhere they decide to cut off our prescription coverage, and say "I'm sorry it's finally caught up with you." I said what after 6 year's??? Cause never once have they shut off our prescription coverage if our payments weren't on time, nor does it mention that anywhere. I had literally just paid out $330, and they didn't care, they wanted no part in helping us. We will not be coming back and we have had BCN for over 10 years! Guess they don't care about losing customers though or making them happy based on all these horrible reviews.