Birmingham Citizens Advice Bureau Reviews

Actually my case and a lot of paper works refered and explained clearly from Bristol citizen advice to Birmingham via email and phone conversations by professional officer in Bristol who called Birmingham to explain every thing.then after 6 month a lady called me and ask that how I can help?this lady was the same lady in Birmingham citizen advice who received all informations by call and email from bristol as she told me but she was talking look like she knows nothing.again i explained and she had to call me to assist.never they get back to me and all the paper works left and unfinished.if this is a good organisation to support people I wonder how the corrupt agencies etc...rapping people and ordinary people.this country on base of what I saw and experienced don't look Great.bad.

2 stars bcs people at the reception don't pay full attention to the visitors. They often don't properly listen and understand what the visitor is saying.

They cut me off twice when I was supposed to be put on hold

Absolute nightmare to get to if you don't know the area. Was lucky enough to get parking opposite but the meter was broken so had to download an app to pay. Dont think there's any allocated parking but there are parking lots nearby. Got seen really quickly dispite being 15 minutes late and was really happy with the service provided.

Customer service shouting at me and she spoke about me in negative manner without any good reason by the telephone! Avoid this CAB!

Loosing a land mark service here. Public loosing confidence in Birmingham legal systems. Just watch the faces in and out of the lower floor building entrance.
Other offices upstairs they seem a bit smelly carpet like urinated floors these are not to be confused with the good service these people bring mostly free to everyone in the city.
Well done "Citizens Advice"

Luke helped me sort out some financial problems with my IVA. Very good service and effiencent. Corrensponce was up today and he also called me for feedback to see if everything was ok. Thank you so much, I would definitely recommend your services.

BIG THANKS TO ALISTAIR FROM CITIZENS ADVICE IN BIRMINGHAM FOR HELPING ME APPLY FOR NEW STYLE JOB SEEKERS ALLOWENCE HE WAS OF GREAT HELP TO ME REGARDS MARK RICMOND FROM ERDINGTON

Now that is a lot better.

Good service and lots of help but I was going to give this a 5 star but there was one big incident with a customer who was like kind of aggressive in the way and at the time I felt a little unsafe but at least there was lots of staff there to help and to get involved and more people to help to make you feel even much more safer.

Went there to get some advice was told that I needed to make a appointment was told that I could use there phone in a little room so I did that and spoke to a helpful lady who come down from her office and spoke to me in person and a couple of days later she phoned to me up to tell me what I needed to do.

Provide excellent consumer rights advice, which is needed when you come across rogue car dealer.

Don't call this CAB. Unprofessional, offensive and rude staff! Don't waste your time with this CAB.

Omg its closing disgrace. Where are ordinary people to go

Very very polite, patient, updated advicers and officers.Congratulations!

Be prepared to wait forever and waste a lot of phone minutes if you try calling for an appointment or information as they never answer calls and keep you on hold forever.

Caring and supportive advice centre , when you need the extra help to get your benefits back on track.

Provide very good helpful support towards people needs likes

Make sure you are bright and early. At 8.30am doors opens and then another serial starts. Regardless of the fact I've waited since 7.00am that doesn't matter, it's who fills up the form fastest that get seen quicker. The lady at reception goes through a lot but still remains professional. Expect to be leaving at around 12pm. Apart from this, it's all OK.

It is inside another building.. So ask. We walked past it twice

For my first time it was hard too pin point with GPS and without asking for direction too find it. It wasn't nothing writing like citizen advice at the entrance

My experience with this CAB,was very good. Helpful advice over the phone, and an appointment booked;although I had to wait over two weeks, still excellent. Friendly staff,efficient and effective advice. (Rooms could be a bit closer to the reception, especially for disabled people. All in all a positive contribution to my concern. Definitely use again, and recommend.

I know its free but its just poorly organised. Unless you barge through the door at opening time like bloody black Friday - you will not get a space!

Better to call in as they don't have any walk in services available. Old building but we got the help we needed, thanks

I have got some help with some issues but it can also be very frustrating when they short of staff.

On a personal basis they have been really good. Helped me fill in forms etc. On an waiting/appointment level I'd give a 1. Reason for this is. You have to be there for at least 7.30am to make sure you are one of the 30/50 seen by time doors the day starts at 9am. You can't make appointments on the phone anymore, so for people like myself who are disabled an can't stand for long, it's painful, as there is no where to sit. I feel they need to reconsider this in certain circumstances!

They don't answer the phone & keep you on hold bouncing around their automated telephone system until you eventually hang up. You also cannot walk in an make an appointment. You have to call!
I sat in reception and called "upstairs".
Still couldn't get an appointment. Was told I'd get a call back. It's already been 3 days later.

Just surviving with the government's stranglehold. Staff do their best to help. These days you have to book an appointment though. Slightly difficult to access even though there is a wheelchair lift on site. Outer doors give a problem, as they are narrow. Assist needed.

Very good service. Free assistance regarding one's case. Very convenient location.

The right place to find help, staff are friendly and well informed. I hope the government can give CAB enough fund . Because there're volunerable people in our community in Birmingham need help and struggling with system complications with out( CAT) Staff support, they will suffer a lot .

Good free advice on a 1st come 1st served basis. Get there early

Were brilliant at turning my grandfather's life around with their brilliant advice

I work here as security so I can't comment on the service they provide because I've not personally used it, however they are helpful to the people that come seeking advice etc.

Helpful but get there at 8.30 am or you will waste your time!

The wait is too long and information given to customers needs are average, they don't give 100% to clients problems.

Place if you have debt or housing trouble you can things sorted

I found this place to be very helpful and even though their funded may have been cut they still provide a valuable service.

They are very helpfull and friendly help you in everything

10 minutes of giving them my details... including my health condition, relationship status etc... no advice so far, not even interested what kind of help I need. Just collecting data...
I gave up, totally disappointed.

They can help but get there early because the wait can be Long!!!.

I think here I get help after the unfortunate money incident in Bull ring area .
Staff efficient in take over the compliance ; 5 months already and nothing follow to my complain ...it was just money !

Very helpful just wish they did what i was told wud happen

they are the best vannessa she as helped me so so much bless her all the staff there are fabulous friendly kind you can not ask for anymore what people they are the very very best all of them are in thank them very much for helping me god bless them they are a credit to Birmingham

CAB: Birmingham - Citizens Advice Beaure. - Very Disappointed in their Delivery of Services. What happened to the Actual practical assistance to resolve matters. Now ones only gets- SIGN POSTING WHAT HAPPENED...?

Phoned at exactly 09:00 when they opened. Spoke to someone in less than 2 minutes. Helpful, friendly FREE advice. Well worth the call.

Very good for helping me,couldn't of done it on my own, lovely people