About Bigpanda
Bigpanda is a leading IT operations platform that helps prevent and resolve IT outages with its advanced IT Ops Event Correlation and automation, powered by AIOps. The company has been providing its services to Fortune 500 companies, helping them reduce their IT costs while improving their overall operational efficiency.
The platform offered by Bigpanda is designed to help organizations manage their complex IT infrastructure more effectively. It provides real-time visibility into the entire IT environment, enabling teams to quickly identify and resolve issues before they impact business operations. With Bigpanda's AI-powered event correlation engine, teams can easily correlate events across multiple systems and applications, reducing noise and alert fatigue.
One of the key features of Bigpanda's platform is its automation capabilities. The platform automates routine tasks such as ticket creation, escalation, and resolution, freeing up valuable time for IT teams to focus on more strategic initiatives. This not only improves operational efficiency but also reduces the risk of human error.
Bigpanda's platform is highly scalable and can be customized to meet the unique needs of each organization it serves. It integrates seamlessly with existing tools such as monitoring systems, incident management platforms, chat tools like Slack or Microsoft Teams etc., making it easy for teams to adopt without disrupting existing workflows.
The company has a team of experienced professionals who are dedicated to providing exceptional customer service. They work closely with customers throughout the implementation process to ensure a smooth transition onto the Bigpanda platform. Once implemented, customers have access to ongoing support from a team of experts who are available 24/7/365.
In addition to its core offerings in event correlation and automation powered by AIOps technology , Bigpanda also offers several other features that help organizations improve their overall operational efficiency . These include:
- Root cause analysis: With this feature , users can quickly identify the root cause behind an issue , allowing them to take corrective action faster.
- Service level agreement (SLA) management: This feature enables users set SLAs for different services or applications within their organization , ensuring that they meet agreed-upon performance targets.
- Reporting & analytics: Users can generate custom reports on various aspects of their infrastructure performance using this feature .
Overall,BigPanda provides an innovative solution for managing complex IT environments through advanced AI-powered event correlation engine which helps in reducing noise alerts fatigue while automating routine tasks like ticket creation,resolution etc.Their customer-centric approach ensures seamless integration with existing workflows along with exceptional customer service which makes them stand out among competitors in market .