Big Tree Bottles

Big Tree Bottles Reviews

Reviews 24
4
Reviews 24
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Cozy

I love this place. Although inaccessible, they wil...

I love this place. Although inaccessible, they will sell to wheelchair users through the door. Just knock or make eye contact. What I really appreciate is that the staff treats me like any other customer, listening to what I like and showing me different choices as I can't browse. They never act weirded out that a disabled woman is buying alcohol - this happens a lot at other stores, god forbid a cr*pple have fun! Tonight they picked a particularly good pinot for me, prompting me to let y'all know that this is the place to go in Bushwick (you'll find that there are barely any accessible stores with selections beyond Chateau Diana). Show them some love!

Overpriced. Bought two bottles to try new orange w...

Overpriced. Bought two bottles to try new orange wine, after opening got surprised by it being very very sweet. Got back to get something else. Unfortunately they won't take second bottle back. Service is nice but policies are not flexible. Won't be shopping here no more.

Pretty good, if somewhat small selection, focusing...

Pretty good, if somewhat small selection, focusing on natural wines. Their online interface is well designed and easy to use and speeds up the process of shopping in the store.

Had an awkward moment with the cashier, which set the vibe off. I asked if the bottle of Patrice Colin "Perles Grises" was a rose (its quite light so I couldn't tell by looking through the bottle) the cashier responded by saying it was and that it was indicated by the word "grises", which I not only found to be a bit pretentious, but also it was just wrong: "perles grises" means "grey pearls" in french. How would that indicate a rose? And wouldn't a simple "yes" suffice to inform a curious customer?

I just went to Big Tree to purchase an orange wine...

I just went to Big Tree to purchase an orange wine that I had purchased there previously. The woman at the front desk, she was wearing a pink satin mask, was patronizing and not helpful at all. She didn't seemed interested in helping me figure out what the wine was - she just kept repeating that they didn't have an orange wine from Chile. Like woman - I UNDERSTAND that. Help me place it and point me in the direction that's helpful. Once I told her that I understood her and wanted to find something similar, she just mentioned the other skin contact bottles and said "The bottles start at $28 and go up from there."

TERRIBLE customer service. She was supposed to helpful and was very much the opposite of that. I've dealt with her on other occasions where she wasn't nice, but this instance took the cake.

Always a great place to find off the beaten path w...

Always a great place to find off the beaten path wines at decent prices, plus organic and biodynamic. The staff is always friendly and eager to help. Parking can be difficult, but this location is worth the hunt.