Great experience! The man my family worked with was very knowledgeable and helpful. We found boots for all 3 of my kids and I! Unfortunately, we couldn't find a pair for my fiance for to her high instep. Other than that, the experience was great! I would definitely recommend going here and not the mall!
Manager Donovan was very rude and the staff stood around in their phones instead of helping.
The staff here is amazing! Unlike a few other stores, the staff was right there ready to help us and was very comical and kept us entertained while our Bride-to-be shopped for boots. Such a great store with great staff!
I had this gentlemen help me find a hat. I didn't get his name but his initials are pws. He was fantastic and very knowledgeable. They even stayed opened a little later so we can find what we wanted. Thank you so much for a great experience.
Terrible customer service. Kicked us out of the store very rudely instead of just saying ladies are you buying anything we re closing the doors. The boot store down the road got my $800 purchase
Nice store. Excellent location. Well run. New stetson hat feels great.
To;dr: if you want a great pair of boots at an unbelievable price, don't bother with the other boot shops on Broadway. Come here!
When you walk in and all the employees smile and share a warm greeting, you know you're at the right place.
They had an outstanding selection and it was hard to make the right pick. Thankfully, I had Laura help me. She was the absolute best and knew all my questions before I even asked. I'll be back.
Great place! Great boots! Every person here is super cool... probably the coolest ever. Its a fact proven by science. If you want to get the coolest boots ever AND be tremendously entertained, just pop right in and say hello!
Friendly helpful group of employees. Nice selection of good boots and has some good sale prices!
Staff loiter around the front of the store more interested in their phones than helping customers. Seems like no one can be bothered to clean either. The layers of dust on merchandise is unacceptable!
Big Time Boots | dba Trail West is a renowned company that has been providing high-quality western wear and accessories for over 40 years. The company is based in Nashville, Tennessee, and has become a go-to destination for anyone looking to add some western flair to their wardrobe.
The company's flagship store, Trail West, is located in downtown Nashville and offers an extensive selection of boots, hats, belts, buckles, jewelry and other accessories. The store's rustic decor creates an authentic western atmosphere that transports customers back in time to the Wild West.
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