Big Sandy Superstore Review

Victoria was very helpful and sweet and did everything she could to get us exactly what we wanted.

Had a 47"LG Smart tv that went bad. Purchased the 5 year warranty on it which gave me a free replacement. Upgrade to 49" LG Smart 4K. All of the employees were helpful and quick to answer questions by text or by phone. Keep up the good work.
Joe McD.

Big Sandy was a good shopping experience. Looking for a washer and dryer. Our salesperson, Justin I believe, was very knowledgable and very courteous. We found just what we wanted. The delivery team was excellent.

My sales person Anna Wright was very knowledgeable of the furniture that I was looking at. She made the experience very easy and was so helpful with making everything just right. She was such a sweet person, we will go back again

Very helpful staff that s willing to help you get what you want. My family has been going to Big Sandy for years.

Waited 3 months for my stove to arrive and when it did it was damaged.

Great experience, My sales team was awesome , not pushy and upbeat!!

Excellent service and a super nice salesman. Ordered my recliners on Saturday will be able to pick up on Tuesday. Can t wait

We have purchased several items from Big Sandy always been pleased with the service and with one exception, been very happy with the product.

Justin was amazing! He answered all 1,001 questions we had, gave us any and all info we asked for, helped us plan for the big purchase financially, explained each protection plan that was available in detail so that we really knew our options. I don t easily recommend people or places, but I would recommend Mr.Maynard to the pope! Thank you again, sir!

Brandon was exceptional!!! Everyone was great, knowledgeable, I have no complaints!!

Victoria was very friendly and helpful. She continued to check on us during our visit.

Thank you to everyone who helped me today !! Great Customer Service !!

Jennifer hicks was extremely helpful in showing me multiple choices in sofas. Buying process was quick and simple.

Went into Big Sandy today just looking at the mattress s. Not really having any intention to purchase today. Wanted to shop around and compare pricing. We were greeted by Regina, a wonderful sales associate. She had us try out several different mattress s and we bought one before leaving the store. Thanks Regina, you made our purchase a great experience.

Bruce was very professional & knew what I needed once we discussed pets. Very helpful.

They were helpfully and Curtis and took good care of me.

We ve been wanting to stop and check out the Super Sandy in ashland we stopped in and ended up with the stackable washer dryer set for our tiny house and the staff was amazing!!!

Very helpful and knowledgeable staff. Also understanding of shopping for furniture with kids.

Regina was absolutely amazing to work with. She even stayed over late to help out and gave us her personal cell number if we had any concerns. We are in LOVE with our new furniture as well. Regina helped us find something that we love and that will last a long time. We highly recommend seeing Regina next time anyone goes to buy a couch or living room set.

Mike was great! Very informative and helpful making a selection of our new couch!

Lee was very helpful. I was able to get what I was looking for easy and effortless

Update to my review, they called later than day and tried to charge me 105 more than we had agreed to. So I had to drive all the way back up there and after speaking to them and waiting for over 10 minutes they figured out what the difference was. Noone was helpful at all and I ended up having to cancel my order. I will never shop there again. My first and last experience with that big sandy.

Justin was awesome, knowledgeable, and easy to work with. A real pro that helped with our decision.

I have always shopped around before buying appliances and have personally found Big Sandy to be one of the places to look at first. I have always been able to find good deals and recently bought a refrigerator I am very pleased with. The staff are great and I was able to personally speak to the manager over the appliances, and get all the information I needed. I would definitely recommend shopping here.

Took some time to get waited on and took a long time to get our dryer loaded but the actual sale went quickly.

Great friendly staff ,best prices and service in the Tri-state.

Bruce was awesome. Honest, didn t hover, recommend!

Great place, Bruce helped us, very informative and ended up with an awesome sofa with cup holders

Regina took great care of us. Good people. Good service I shall return for my next furniture purchases. Thanks Regina!!!

The salesman wasn t the least bit pushy, and didn t try to talk us into something that we didn t really want or need. We were shopping for a TV, and he was very knowledgeable and helpful!
We got a great deal too.

I loved my time there looking for a washer/dryer. My salesman was fantastic. Would definitely recommend store and sales associate.

If you re in the market for new furniture or electronics, you need to go see Travis Dudding at the Rt 60 store (out by Summit RV). He was understanding of my OCD level of pickiness and worked with me to get the best deals on everything I wanted. I didn t know you they offered financing, but he can arrange that for you too! I won t shop with anyone else.

I could not be happier with my experience with Anna at the big Sandy superstore and at Ashland. She really listen to what I needed made great recommendations and even save me some money.

Lastly, Lisa made a great effort on delivery options and it was very much appreciated.

Best service we ever had dealing with Big Sandy. Paula was 100% professional, knowledgeable, and no pressure saleswoman. Would do business with them again and again as long as the sales staff was up to the standards the she showed.

Thank you Nathan, Alex and John for one of the best experiences we ve had in a while. Nathan you made buying appliances fun and the knowledge you gave us of each one was very informative. You were honest and didn t try to push any brand over the other and were very focused on our needs. Alex and John (poor John this was his first day and I put him through the wringer). Alex and John both were so much fun to work with and moved many tables to match the furniture I was purchasing. They even waited while we came home to measure only to find out I changed my mind. We started over and the entire time they kept telling me, that s what we re here for is to make sure your happy with what you purchase. They also told me they would move as much furniture as needed to make sure I was happy. I can only say go and you will get the customer service we all look for while shopping. Mike your sales staff and customer service representatives (Cassie) were some of the best I have seen in a long time. The atmosphere and friendliness of everyone was a very pleasant experience. I also want to thank you for all the fun I had during the giveaways. Big Sandy in Ashland will be my first stop when buying furniture.

Use this Big Sandy all the time. Justin M. was very sweet and informative. He is very knowledgeable in his products which made buying our TV super easy. We will of course return and will hopefully be able to work with Justin again.

I was given all the info I needed and was left with all my questions and concerns answered before my purchase.

Paula was awesome and happy to help figure out delivery to a store in another city! Great service!

Lee was friendly and professional as always. Very happy with our washer dryer purchase.

Very pleased with our shopping experience here with Jeremy McIntyre. He gave us a good deal on our purchase and was very helpful. I would recommend his services for your next appliance or home furnishing needs.

I tell you what...I WILL NOT BE GOING BACK TO THE STORE IN SOUTH POINT OHIO...I WAS GIVEN INFORMATION...THAT WAS NOT TRUE AND PROLONGED MY MOVE...HAD TO GO ALL THE WAY TO KENTUCKY STORE ON 60...AND THANK GOD SARAH BROWN HELPED ME OUT!!!!!AS OR TERESA WORKMAN AT THE SOUTH POINT STORE.."SHE NEEDS ANOHER JOB" PERHAPS ON THE LOADING DOCK BREAKING DOWN BOXES...

We made our purchase the end of February and was told we would have our furniture in 2 weeks. I was not happy about that because we were first told it should be in stock because it was a popular set, but we did go ahead and agree to the 2 weeks. One week later I got rid of my old living room set to prepare for my delivery the following Friday. Well when I called I was told it would be another week! Very unacceptable. We have never ever had a good experience with Big Sandy furniture. We had to replace 2 mattresses sets there because they broke down and was still under warranty and we upgraded each time thinking it would get better!!! It doesn t, the last set we got, which made the third set, was icomfort and it was terrible after a few months. Too late to replace them, that was our third set!!!! The motor to the adjustable frame messed up and it was under warranty but we were told we would have to pay for the shipping of the part!!!
We were also offered a $200 gift card for our furniture being delayed. A GIFT card at a place I will never buy from again and they were told that! Also I have a problem with knowing they got my money for the purchase the day after we bought it. I feel they should have at least waited until they had my merchandise before taking my money!!! And they never bothered to call us back because we wanted to cancel our order from being so frustrated over the delivery. Very poor customer service AFTER you make your purchase.... Wonderful to you BEFORE your purchase!!! Our sales Rep was a super nice guy. My problem is with the management and the company as a whole as far as their treatment of customers and quality of service. And Honesty.

We had 2 sales reps (different departments) help with our order. Delivered on time and purchase was complete an damage free. Delivery personnel was polite an knowledgeable about the items drlivered.

Paula was very professional and followed up with me from my original visit. She was extremely helpful with picking out additional items that I needed.

Today September 2 2019 I bought a new dishwasher and Lee was very helpful.

I purchased a dining set from Big Sandy in February of 2019. During the search for the set that would meet our needs, we told the sales associate we wanted a table that we did not have to worry about damaging the top with drinks, etc. He assured us the table we purchased was made of a synthetic wood with a protective coating on the top and we would not have any issues with water damage ( he even went to look the table up on his computer to be sure)He also told us we were getting free delivery and an extended warranty (due to a promotion) that would cover any damage (due to us having 2 large teenage boys) we were concerned about how the chairs would hold up.
Well, fast forward 6 months. A can of Coke was left on the table, the table now has a large water ring.
I called Big Sandy service, they declined any help, said it was not covered. They suggested I call the store and speak with the store manager or the customer service manager. After calling several times, I finally spoke with the store manager, he was not happy that the service dept had suggested I call him, first of all. Then, we goes on to tell me that he was not the manger at the time of my purchase, the sales associate is no longer working there, he did not hear the conversation we had with the sales associate (so he didn t know if it was the truth) and Everyone knows that any type of wood will show a water ring (very passive aggressively). I will never purchase another thing from Big Sandy ( and I just purchased an entire kitchen appliance set from there in 2017. $3,000 + ) I am very upset with the customer service and how I was treated.

***I made a return phone call to the general manager today, as requested. He was the same person I had spoken with on the phone. He had me call to tell me that my review was not completely accurate . I am not sure what on my review is not accurate, in his opinion, because my daughter was with me while he was on speaker phone and heard the entire conversation. He said he had sent my information to upper management, so now we wait.

My experience at Big Sandy was great!

The sales people were very friendly, very knowledgeable, and very professional!

Awesome group!

Micheal Bragg was awesome and so so patient helping me with my custom order as I m a bit indecisive! I ordered a custom craftmaster sectional and can t wait to get it. I will give it a review also! Thanks Michael, I most likely wouldn t have bit the bullet and ordered if it hadn t been for your willingness to go above and beyond!

Jeremy McIntyre was awesome. No pressure, answered all of our questions and sold us an exceptional sectional sofa.

Great prices, selection and Anna was a delight to work with.

Anna greeted us as went into the store. We told her what we were looking for showed her the picture and she took us right there. As associate in training was with her and there was no extra push to purchase anything else. Both were very professional and very nice. Thank you

We have had multiple experiences with Big Sandy of Summit/Cannonsburg and have had nothing but fantastic service every time! But this go around is a little different seeing as we've recently had a house fire and have to replace everything!! They have made a very scary, overwhelming situation into a relaxing easy step by step process along with providing us the best deals and extra warranty coverage and bonus with every purchase! I have always highly recommended Big Sandy but now I praise them above all for being so kind and helpful in my family's scary situation!!!! Answering all my many questions and changing things around when I've changed my mind!! Thank you all so so much!!!

I had a fantastic, seamless experience purchasing a new mattress from Big Sandy. The Sleep Solutions Specialist named Regina F. was extremely helpful. She allowed me to take the time to find mattress that was right for me and provided all of the details I needed to help me make an informed decision on such a major purchase. Regina was there every step of the way - from the time I entered the store until checkout - so I definitely give her an A++!

My family has entrusted Big Sandy with all of our home and appliance needs for years and we will continue to do business with them!

The sales people at the store are always fantastic to deal with, as was Brandon this time. However, Big Sandy always falls short with delivering merchandise undamaged. I have had somewhere close to 10(not counting the replacement deliveries that were usually damaged as well) or more deliveries of multiple items, and as of my delivery yesterday, I have yet to receive a delivery without damage to my items. I would say my purchases are split 50/50 between brand new, and items from the outlet. A minimum of one item has been damaged every time. If it wasn't for Big Sandy's salespeople I would never stop there again. It is disappointing and discouraging that i have learned to ALWAYS take pictures of anything i but from them before purchase and at delivery to make sure I can get them to make it right. And I would advise anyone purchasing from them to inspect everything top to bottom before you accept delivery.

Cody was knowledge about the products and listened to what we need since we had a sticky situation going on from another store. He helped us choose a great quality Ashley set that will work for my family, and we got a great price on the set as well.

Hannah was great to listen to our needs and made sure we got the best deal available!

I knew what I needed when I went to the store, and my salesman showed it to me, it also suggested another item of higher quality and just a bit higher price. Warranties were explained to me, and I chose the one I wanted. It was quick, and an efficient use of both my and his time. I was very impressed.

First store was awful. The store in Boyd Co. was great

Good place to go, fast ,experienced great prices good people

Regina did a great job helping my husband and I pick out a new mattress. She worked really hard to get us the best deal possible! We will definitely be back for future furniture purchases!

Purchased a LG 65 OLED tv at a great price. I have been researching for months and with this price match, it was time. The tv manager was very knowledgeable about his product and pleasant to work with. I highly recommend Big Sandy for your next tv purchase.

This has been the worst shopping experience I have ever had. The salesman, Justin has lied to us multiple times and he is extremely hard to work with. He is not honest by any means and once I receive my order that he promised would deliver on the 8th of December (not happening) and then lied and said he didn t say it, I will never shop at Big Sandy again. I have been a loyal customer of Big Sandy for many years and I have never dealt with such a dishonest and difficult person. He will tell you anything for a sale and all I wanted was the straight forward truth. If you can t hire better people than him, your business is in serious trouble. He even accused me of threatening him because I told him he better call me back after many promises he would and never did. He is very combative and I m very sorry for you that he is a representative of your store.

The salesman was very nice I was just a little aggravated considering I spent cash on everything I bought I figured maybe they Would give a better deal or at least a better rebate but they said they couldn't

Regina and Jamie were very helpful in our selection of a new mattress and living room set. Great deals and prices. Quick process.

No match pricing at this store! It's a lie and false advertisement!

Love Regina Farmer in Bedding ! Can't wait to get our icomfort bed in this Friday! :)Thanks Regina!

My experience was good fast friendly how about staff my daughter about a bunch of stuff was real good

We had a wonderful experience in the Ashland store. Nathan was very helpful and even special ordered a specific piece for me.

What a great and helpful staff. So friendly and eager to work with me.

Kyle Justice was amazing! He let me tell him what i wanted and walked me thru every step!

Sales lady was super helpful and really took good care of me!

The process to get approved was painless. They have a great staff.

Had an awesome time with Rhashaun, he provided great service. Will come back.

Great buying experience from Justin Maynard..really nice guy and very knowledgeable! I was also referred by Cody sparks!

Paula was very helpful. I can tell she is educated in the product I purchased. I would highly recommend her and Big Sandy Furniture. Thank you for making this purchase an easy one!

Definitely a great experience!!! When you go in ask for Paula Macioce she s absolutely the best!!

Thanks to Josh Daniel for an easy and great purchase! Effortless transaction thanks to him!

Very clean, friendly staff, very helpful. Huge selection to chose from

Ashland Ky store charged an undisclosed delivery fee when advertised free delivery. I've asked for this charge to be removed, management promises to return phone call, but does not. I've made several attempts to resolve. No resolution.

Polite and helpfull staff will do business there again.

Lee in appliances directed me to the best value for my money. Great price, and a very personable salesman.

Regina was wonderful!!! She litterely changed my life She introduced me to the I comfort mattress, and I have never slept better!! Excellent customer service

Amazing deals high quality furniture and appliance for good price shop local