Very disappointed with our cupboards we purchased in March.
Many came broken others have scratches they do not wear well colored ones.
So very upset .
I have contacted them no response from Birch to correct issues we've had.
Missing trim, wear factor, quality.
The group of people I get to work with are about doing their part and make you feel like your part of their team . They are a cool bunch I work.
No experience with this company but if the owner treats his customers as great as he does his employees it must be a great place! I hope they get so much work he has to hire double the workers! He took all 800 workers on a cruise! Can you believe that? Very nice job Gary.
Pulled into one of the companies many lots to get GPS directions to the nearby casino and was approached by an Extremely rude semi truck driver who said I was trespassing and didn't even ask why I was there also wrote down my out of state plate number as if I was a terrorist. hopefully it was a one off situation but doubtful. There are no signs posted nor gates to keep out the general public
Great place to work at. Good people & great environment.
I put Bertch cabinets in my master bath remodel in 2016. They are gorgeous and well made and still look fantastic after three years. There was a scratch in one piece - I don t know if my contractor did it removing it from the box or if is came that way. It didn t matter to them - they sent someone out and he replaced the piece that was damaged. This allowed us to continue placing the cabinets without delaying the remodel. Awesome. Just awesome.
Cabinets look awful!! The staining of the cabinets look so awful and cheap. I wish we had gone with someone different. It looks like we went to walmart for our brand new cabinets! How dare you Bertch USA!
If I could leave no stars I would. We received a new kitchen from Bertch in December. We have saved and dreamed of this kitchen for years. We received many cabinets in that were put together poorly and we had to send back and we had A TON of finishing issues with our cabinets. They sent someone out who was supposed to fix them, but left a big mess and they looked worse after he left than before he came. He left paper towels on the counter tops & in cabinets and splattered stain all over my new counter tops. I reached out to Gary Bertch ( the owner) and he assured me they would pay special attention to the items being replaced but didn't care to much to fix or compensate me for the horrible quality or inconvenience. He told me the finish we chose (matte) didn't always take well to the wood we chose (alder). If that was the case I don't think that should be offered as an option. He didn't even respond to my most recent email. These cabinets were supposed to be a higher end, and they were not. I would NEVER recommend these cabinets to anyone. I could go on but the pictures should speak for themselves.
bertch.com
