Benotac Reviews

Nor hello, I've been waiting 20 min and nothing super edges

He has little things to choose from and they sell more cars than in the official Apple stores

attention of 10 and above all very good recommendations, the best place in Madrid, to see, buy, and find out about apple world

Very good for the price of the product, but 10 euros of shipping costs seems to me a lot

I ordered an iPad in one color and they sent it to me in another. It was a communion gift and I couldn't change it anymore.

A store with incredible prices and also the exquisite treatment and meet deadline without fail. Phenomenal

Gabi attended me. Very good treatment and solved the incidence in a very short time. Fully recommended

Speed and punctuality. Good monitoring and service.

SPECTACULAR! Order the Iphone 11 pro on Friday and I already have it at home, and friends of mine who bought it directly from apple arrive on October 14! Unbeatable treatment and many payment options! I will repeat without a doubt

Terrible service, repairs take forever, they tell you that they are going to call you and they are not, you do not receive any information about your device, I have been waiting for almost 2 months for them to tell me something, they have not contacted me directly, I call them all weeks and the answer is ... it is under repair (because the repairs are not made by them, they are carried out in abascalmac or so they say) and the best of all is that you call Apple and they tell you that your device is not in a official repair center, and the question is ... where is my computer? A SHAME OF SERVICE ... I will have to take a 27 "computer to make presentations to my clients with what this entails ... everything has a limit and the next thing will be to start the legal procedures

Very good purchase, always attentive to my questions and shipping very well

Apple Store It is correct and you solve the problems. It could be much better. Customer service could improve would triple.

Excellent service by WhatsApp, much faster than buying online !!

Very good personalized attention. I recommend the service provided by the team and in my case; especially from Eduardo.

Fast, smooth, I made an inquiry via email and also quick and resolved my doubts. I recommend it.

Great attention. I will buy here again. Totally recommendable

Incredible the speed including the transport of the order and that we are in dates of much work
Very but very satisfied and of course recommended

Very good customer service with good prices and good offers

From the moment I walked in, they were friendly, helpful and answered all my questions.
I have been there three times and have only great things to say about the employees of the store. Thank you!

I came here today for 3 reasons: 1) It is close to my apartment and I could avoid the big crowds at the apple store in puerta sol 2) To have a tecnico look at my Macbook 3) To buy both a new apple desktop and a new macbook for my new job. More

They have been fast, as soon as the ipad was in stock they sent it to me and they answered my questions immediately. Everything arrived correct and with a free charger cable. Thank you so much for everything!

I received the laptop with some delay. But everything has gone very well. The attention by WhatsApp was very good and fast. But a follow-up by email of the status of the order is missing until the moment of delivery. I think it is very necessary to give confidence to the client and avoid possible resignations.

I went to change the computer battery and in one day I was ready, very fast and efficient!

Incredible speed and attention. Definitely the best !!!

Unbeatable attention, thanks Alberto for everything !!! I wish it were like that everywhere !!!!

Good online service, everything as planned.
No problems neither in the purchase nor in the delivery

Everything went great, I asked for a green iPhone 11 of which there was no stock and in 2 days I had it at home. Very good service and very fast. I will count on you again!

Very very good store to buy, call for a question and they solved it instantly and very kind.
I recommend this 100x100 store.
They are very very professional.

Great customer service, they inform the entire process of an order at the moment. I have been able to modify an order by telephone to be able to receive it in advance so a 10 for them

I was interested in buying an iPad air, but its page was out of stock (check availability). I called them by phone, a very nice guy checked the stock for me and told me that exactly the model I wanted was available. I bought it on the web on a Tuesday around 12 noon and on Wednesday at one I had it at home. I only have good words about my shopping experience.

Immediate attention, very fast shipping, I loved the treatment and the speed, I would buy again without a doubt

A penalty of service. I TRIED ON THEM to give me the solution of my computer after a month and something handing it to me they never told me what the problem was. In addition to having paid a lot of money, they were slow to deliver it without fixing the problem.
And to vary the guarantee only of two months .. How do they play like this with people's money !!?
Now I see myself after 6 months later with another problem on the computer and not knowing what they played ..
Never more!

Perfect! Shipping has been fast, cheap and good service. Highly recommended!

They couldn't fix my computer because Apple was no longer serving spare parts for my old Macbook Pro, but they didn't charge me anything to open it, check it and give me the information. They also recommended an electronics store - not "official reseller" - where they did have old spare parts for older Macs.

Excellent attention, I brought a PowerBook that I bought in the USA for a fault with the motherboard, they saw that it had a recall and applied the international warranty of Apple. Great truth.

Lovely and super collaborators! They solved my problem in a minute. They even helped me locate a type of cable I had left at home. Super recommended!

The purchase and magnificent attention. The only downside is the performance of the website when making an online purchase, which sometimes gets caught. The customer service both in store and by phone, impeccable.

Very good store Many thanks to Francisco who has been able to solve my problem very quickly and professionally. Highly recommended

Excellent treatment, good Apple prices and very professional.

Same prices as in Apple Store and large stores, and with the treatment of a local business.

Daira attended me with a kindness and professionalism that is not easily found these days.

My experience with this store has had 2 opposite parts like everything in life:
1.- The girl in the store is something extraordinary in professionalism, kindness, friendliness ... She gives quality and level to the store, and saves her from my lower rating. I do not say his name out of respect for his privacy, but as soon as you enter and attend to you, you will know what I am talking about. Hard to meet someone like that today. I made my purchase and everything better impossible. Due to lack of stock, I had to wait for them to contact me.
2.- Days later the quarantine arrived. Almost 2 months later, when I finally hear from my order, the department responsible for sending it to me is a disaster. Again the girl from the store helps me with everything and solves it for me.

CONCLUSION: She is a crack. Thanks to that and the good atmosphere of the store and with his colleagues in the displayed, the score is 10. The people responsible for warehouse, logistics or whoever was in charge of the management and delivery of my order, a 0.

Good professionals
Recommendable

Everything perfect, I placed an order on Tuesday afternoon and yesterday morning I had it at home.

Shipping in 24 hours and Eduardo very attentive, the color of the iPad that he requested was not in stock and he called me immediately to give me the option to wait or change.
Highly recommended!

I wanted a powerful and portable computer that fit my needs, and the Benotac staff advised me very well and the attention was exquisite.

When I bought an Adonis Jot Mini screen pen, I was guaranteed that they would have replacement tips. I have already asked twice and nothing, they tell me on the phone to ask for it online or to make a formal reservation (that would imply a new trip to the store just to make the reservation). Given that they promised to have it and that its cost is minimal, this attention is not received. both times he attended untrained staff who did not even know what he was talking about

I am very happy and satisfied with my purchase. Very fast shipping. Excellent customer service. Recommended 10/10.

Speed, good prices and above all professionalism. Thanks a lot !!!

Very bad experience with them. I left my laptop on August 31 so they could make a budget for the problem that the computer had, the guy who attended me assured me that on Wednesday the 2nd he would have it and if I accepted it by Friday the 4th it would be solved. I waited 8 days for an estimate and 10 for it to be fixed. Supposedly it was going to be a change of motherboard and in the end they only had to clean the one that the computer already had (they charged me the same as a plate change), I told the boy that if it had been only cleaning there would be some modification in the price And he said no, that a motherboard change is usually around 400, something that seemed strange to me since I had previously asked for a quote and they told me that the change of the motherboard would be 200, just like when I asked for it. this time. To save myself absurd discussions, I accepted it and paid for it, when I got home I realized that when I opened the computer they had not closed it correctly and the screen has some kind of shadows that were not in addition to pixelated icons. I should take it so that they can look at it since I have paid more than what is due but I know that it will take another 10 days to solve something ridiculous and I understand the saturation they can have, but apart from the fact that they have repeatedly ignored me When I finally managed to talk to someone to be interested in what was happening, they treated me in very bad ways, something that I think you can never have with a client.
Very bad manners, liars and bunglers, I do not recommend them FOR ANYTHING.

Excellent phone service and also in the store. They solve any questions and concerns and attend 10 points.

They put a "new" battery to an iPhone 6s Plus, and
when it reached 10% it went out. I return to the store, I change it for another month that swells and opens, in part, by mobile, I remove the screws and it is effectively swollen and ... had the Apple logo crossed out with a marker! If they can not sell Apple spare parts, they are not technical service, you can see it on the Apple website, why do they put this crap ???

Great service. Fast delivery. Payment facilities. Very happy

Unbeatable experience! 10 customer support! I was looking for a computer with a special configuration, difficult to find, and in less than 30 minutes I had it ready to pick up at the store.

An interesting option in some cases if you can not approach an official Apple Store. About the technical service they lack a bit of transparency. Always find out beforehand if they want to install an Apple or Apple-approved replacement or a compatible brand. In many cases the compatible will not give any problem, but you have to have knowledge and know it. BENOTAC "plays" a bit giving low rates and when they clarify it you finally realize that if the replacement were Apple, the arrangement would work out the same or almost as in an official Apple Store. For the rest, they try to uncheck themselves in good treatment (just if you don't complicate their lives too much). Recommended if you live in the center of Madrid, since the Store de Sol is always or almost always impossible for people.

I bought some iPhone headphones because I just couldn't hear anything. Pay 35. They came without a box. And then I discovered that the same, THE SAME headphones were worth in amazon 9 .
I can affirm that my haste cost me 26 of a premium. I congratulate this store for managing to sell with a 400% margin, margin levels that can only be achieved with crack, methamphetamine and cooked drugs.

In the past Black friday I bought an ipad and at the time of purchase they assured me they had stock. After more than twenty days of claiming the product they tell me that they neither have nor will have stock. Very unprofessional I sincerely advise you to go to Apple or another more serious distributor.

I've known you for several years. The first time I went was because my Mac laptop was damaged and not only they fixed it but they recovered all the files intact.

The other day I left a hard drive with valuable information for me. I thought I had no solution, but Luis repaired it again and with all the documents in it. I am very happy with the treatment, the speed and the professionalism of each of the people who work in Benotac, especially Luis and Alber.

100% recommendable!!!! :)

As pleasant and efficient as ever, an unbeatable treatment, even without being part of their work, they do everything in their power to make us satisfied.
Fantastic !!!

I bought a Mac laptop for Black Friday since they had it at a 12% discount. The day of the purchase offer did not appear anywhere, I called them on the phone and I fixed it and then notified by e-mail. Very friendly and the order arrived in Barcelona in 3 days, being notified via e-mail of the order updates. Not the bill I got nowhere, or you can download from your web application, but I wrote them an e-mail and sent me the next day. For now very satisfied and highly recommended! If the next time continue to have the best price, I repeat safe.

I went for a problem on my laptop. And I had it solved in less than 24 hours. Good treatment and efficiency.

The whole order process went very well, but when I called to ask when they sent it they did not pick up the phone at any extension, they did not respond to the WhatsApp chat either. The order was sent on the date indicated at the time of booking.
Once the order is delivered, responding by WhatsApp.

An absolute lack of professionalism about these people. The poor little girl is useless, she doesn't even know how to properly put on a screen protector. Regrettable. I will never return. Be careful, if they can, they cheat you.

10. Fast and fluid communication service, perfect store service. Highly recommended.

DO NOT GO!!! Terrible service, slow, inefficient, moody, all wrong.
Not a simple guarantee can enforce you without putting 1000 obstacles, they should close this place.

All perfect and grateful for the gift of the cover. Thank you very much.

The good treatment, but nevertheless with the prices they exceed. Changing a broken screen costs you 130 with an unofficial screen, and putting an official one costs 190 (much more expensive than in the Apple Store)

The order took a long time, I had to get in touch on several occasions and they never knew anything about the order, one of the times the operator's response was (heart we cannot tell you anything about your order) I think they are not ways to address a customer .
I will not buy anything there again.

I bought an IMac two months ago and have already had it fixed twice. Neither they nor Apple find the fault. They tell me that they cannot refund my money because more than 15 days have passed. After waiting 15 days, they return my computer saying that it is fine and that they have reviewed it. The computer is still bad. Why should I have seen it in those 15 days of testing if now not even they who are computer scientists see it. Very bad shopping experience. And this is not over yet.

I made the purchase on September 27 and on the 28th I already had it in my hands. Good shopping experience, I will definitely repeat. Thanks for everything.

I think they know what they are talking about and they fix any problem of hard and soft. Well located and it doesn't take long.

They have their own replica options. It is a very small store, so it has the basics. The workers are very nice and detailed, they treated us great.

For kings they gave me an IPad and the web service and technical service is amazing.
Much closer than in APPLE and highly decisive.
Highly recommended

Fantastic attention and delivery of products. I will buy again without a doubt

Good prices in a small but well-used location with professional staff in a growing area with very good financing conditions but an upgradeable website.

I went this morning because when updating my iPhone it gave a failure and I literally ran out of mobile. The guy who attended me was great and he took care of me super well, in a very short time I solved the problem and my iphone works again. Thank you very much!!

An on-line, fast and efficient service. I asked for it on Sunday afternoon and if it had not been for the ASM-DSL courier company, I would have had it on Tuesday.
The attention to try to help as much as possible with the logistical incident of the perfect deal.
Detailed delivery of the invoice and monitoring by the marketing department.
Thank you
Check the companies with which you work, so that they do not detract from your work and service.

Very fast delivery
Very interesting the possibility of payment in installments without interest.
The online store: lack of availability of accessories for the ipad pro.

Poor service, as are the staff. A mistake to go to this place. One star is a lot, but it is mandatory.

Super fast and very good telephone service. They also have the best financing.

Extremely friendly and professional with great prices. I will be back

Serious store that responds to problems with the customer in mind.