Bella Vista Homes Review

We are disappointed and would not recommend this builder . Two years now and we are still waiting for Jordan's crew to come fix our crooked patio post. Also, finance people were a nightmare to deal with. Yuck! and double Yuck!

I called bella vista home office because my balcony railing inside my house one of the metal railings fell of in between the floor apparently it was only glued in place. the balcony is in the interior of my home and they have not called me back since I first reported it. This poses a grave danger to any child. A child can literally fall from the second floor to the first floor very disappointed.

Still waiting for house to be painted on some spots where we had cracks in the walls paperwork wasn't given to register appliances

Construction department of belavista is horrible. I ve had problems with our subdivisions construction supervisor since day one. He is very unprofessional, rude , and comes off as a know it all. If you ask for his supervisors information he ignores and tries to argue. I attempted to call the corporate office and left a message with a secretary two times now over the course of two weeks and have still not received a call back. The warranty process is absolutely horrendous. They can only come between 8-12 or 1-4. So if you work a 8-5 or 7-5 job forget about having warranties performed on your home unless you can take a day off to babysit or have someone babysit your home. Overall very dissatisfied with belavista.

Update:
Very sad to say that the warranty part of Bella Vista is the worst I've e er seen. They will schedule your appointment for basically 4 hours. Will not give ETA and then never show up. They blame the sub contractor. This has happened multiple times. Very unhappy customer

Definitely a listen to your customer kinda company. Thank you to James the division sales manger for taking the time to listen to me. I'm glad that everything has been resolved.

Bella Vista Reps get a 5 Star especially Rick C. He helped us from day one and has been great every step of the way. What gets the 1 star wohld be the building managment they have. We bought our housr did the blue tape walk through then the second blue tape walk through and things from the first walk through were still there un unfixed. Fast foward a few months later issues come up call the builder since we havr a 1 yr warrenty with builder to fix any issues. First time i text him get a timely response about the issue. Lets me know he will send a person next day. Three days later still no one. This would be the start of an irritating relationship. Coming up on our 1 yr I text him the other day and he still hasnt responded. Our light isnt working even though there is a new bulb in it and he still needs to answer for what happened to my new deck because its only 4mths old but after his repair people came out it looks likr its 2yrs old. Scuff marks everywhere and now looks dingy. His first answer guess your gonna have to restain it. My advice would be dont sign until every blue tape issue is repaired and when he doeant reapond to text or calls just fill out a complaint order that goes above him and forces him to address the issue. Lucky we are Military cause we had to sign quickly so we would have a place to live and start work otherwise we would have waited. Although i will say this isnt the location where we bought. Ours was 1604 and Marbach

I have called multiple times regarding some warranty items that have yet to be fixed at our home. I put in a some service requests a little before our warranty expired and then we had the project manager come to inspect the house. The main issue at our home is that water accumulates by our front door every single time it rains and we can t get in the house without getting our feet wet. They never followed up after coming to the house, nor they sent someone out to fix it. I have contacted the corporate office multiple times and every time the receptionist tells me she ll talk to the project manager and have him give us a call and it never happens. We just want the issue to be fixed, but we can t seem to be able to get in contact with the right person. We d really appreciate if someone would help us with this.

No matter where you go or what home builder your talking to , just make sure you feel comfortable . Buying a home for many can and is a very stressful situation for anyone. Be prepared to have some pressure ; don't go in as a know it all, let the orientation happen. Even if you've been up this hill before. Let the new experience happen. You can read reviews, talk to friends. Fact is it's gonna be your house . Not the Sales person, not your buddy's , but yours. Give the walk through a chance , take notes. Understand your Warranty. You might find that this can make or brake a deal. Now there is a big difference in a typical track home, these are built as fast as possible with numbers in mind. Genuinely home builders have new Home Owners in their best interest. And no house is built perfect. Always something. Relax. It's not unusual. Always plan for extra time during the part of year for any build. This can lower the stress. Just talking with the folks at Bella Vista was good experience. And looking forward to a long lasting relationship.

I just wanted to send a huge thank you to Cassidy and team at the Hudson Reserve! I started the process back in April, and since the moment I walked in I have always felt appreciated and valued as a customer. Cassidy has walked me thru each step of the process. From helping me pick out that perfect lot, picking out my color palettes, to giving me suggestions on which options that i might like she has been great! For example, It took me almost a week to pick out my outside colors! She was understanding and patient with me the entire time. She has always been responsive to the little issues that come up during the build process, and she reaches out to me to keep me updated weekly. I would definately recommend bella vista to any friends and family that might be looking to build a house! Sincerely, from my family to yours... Thank you, Cassidy for helping me find the house I have always wanted! And, thank you Bella Vista for having someone like Cassidy that is so sincere and caring !

Poor service on behalf of sales representative Cassidy Pfeifer, once she realized she made a sell, her level of customer service went out the door. I would never recommend to work with her. And if you do be sure to get everything she says in writing, because she doesn't follow through with her word. I believe that Bella Vista should really look into the type of employees they have working for them. When following up with Cassidy, she tells me I'm harassing her, because I'm following up on thing she told me she was working to get fixed. I must say I got mad, because she completely lied for no reason. I had to call cooperate in order to get information on how to properly request for things to get fixed. Which to me is the sales representatives job to make sure your buyer has all information needed. I shouldn't have to go that persons sales manger to get information or to inform them on how discomforting that rep made me feel. She made the day I got my keys horrible. Anyone that is getting into the home buying business or looking into there first home. I would definitely shop around before working with them, do your research! Not to mention, by the time I moved into my home my grass was dead, trees dead, and the walk through items were never completed. At this point, I'm so over the entire process I rather deal with repairs myself so that I don't have to deal with them.

Allison Blum and her team are just awful people to the core end of story

Incredible new home builder with amazing homes and even better people. The home buying experience is unmatched throughout San Antonio. You won't buy a new home from any one else once you've met someone on the Bella Vista Homes team!

I wish I would ve never wasted my time here!!!! I was promised a home I won t be able to live in. So many things wrong they did but to make a long story short, I was supposed to close on a home in April. A day before my walk through, a month before closing, they decide to call me to tell me my co-signer wasn t ready and I wasn t gonna be able to move into the home me and my children watched go up. I d get constant updates about my home. Paid earnest money. Was on credit repair for 9 months. Signed paperwork. Would get weekly updates from the builder. I mean, the works! They convinced me that was my home. I was grateful they were working with me despite the MAJOR lack of communication. Despite being in the dark about everything. And just relying on what they told me through text. Cassidy Pfiefer lacks the empathy and communication skills it requires to guide someone through buying a home, especially a first time home buyer. Only thing I got out of this is good credit, money saved, and better understanding of what not to allow next time. Glad I dodged that bullet though. On to somewhere else where they value me and my family!