4 years ago
Buyer beware, don t trust this business or their s...
Buyer beware, don t trust this business or their salesman! Prior to purchasing a mattress here I was given a pamphlet with information about the mattress I wanted, it said that if I was unhappy with the mattress their was a 90 day money back satisfaction guarantee. I made sure to confirm this with the salesman before I finalized my purchase, and he acknowledged yes, this was the case. I was there with someone else who can confirm this exchange took place.
After using the new mattress for a while, I was not sleeping well on it, and I discovered mold on the bottom of it. I contacted the same salesman who sold me the mattress, told him I wanted to get a refund because it was within the 90 day window, and he told me that they do not offer refunds. So before I made my purchase He was Lying to me through his teeth to make a sale! He then told me that the 90 day refund was only if you purchased directly from the mattress supplier! This was not what I was told prior to purchasing the mattress!
I had a Terrible experience, don t buy from this dishonest store.
If you are in northern Michigan and want an excellent quality mattress and great customer service, go to the Harbor Springs mattress company. I had a great experience there and received an awesome mattress.