Beaver Industrial Supply Reviews

Don't buy from BIS! I bought a Jet 20 inch Planer and BIS said it would be delivered via Dayton shipping. Well when it gets to the terminal, then they decide they can't deliver it and need more money to do so. They should be up front about their shipping and as I found out they hide it. So when you decline paying more money and try to cancel, they charge you the shipping fee back even though it never reached you. Extremely disappointed in this company.

I have never had a bad experience with Beaver tools. They always ship quickly and the customer service folks are awesome.

Not sure why people recommend this vendor, my first and definitely the last time shopping with them, waste of time and money. Placed one order for 2 Festool Emerald Sets (RO150+OF1400). RO150 was shipped out quickly but missing one part from the box, first time experiencing this while buying Festool stuff. No updates about OF1400 until 10 days after placing the order, I was contacted by email that it was out of stock. Turned out it was too later to order from other vendors, as the Emerald version is sold out everywhere. Had to buy regular version at the same price less the bonus accessory, but I used another vendor this time.

This is my go-to place for Festool. Great service, good deals, and a terrific rewards program.

I am a small woodworking shop and wanted to place a large order to upgrade some of my tools. I built an order online and then they called to verify that I intended to order the items. Festool can be a bit confusing to determine what part numbers work together. They walked me through the order and there were a few mistakes . Fast shipping and well packaged.

I ordered a Jet 1221vs lathe from Beaver and had it within 48 hours. Fantastic service. Plus, they had it in stock, whereas so many that sell tools just drop ship from the manufacturer. I won t hesitate to order from them again.

Excellent customer service. Great competitive prices and wide selection of tools.

Outstanding service! Hard to find part arrived earlier than anticipated.

I have ordered a fest tool track saw from BIS , the sale staff are very knowledgeable and the service has been very good. I will be ordering from them in the future .

Great place to find deals on your favourite brand name tools. I have personally bought several things from them online and received them quick. I also had some questions about an item I bought so I found out that their customer service was very helpful. They put me in contact with the company that sold them the product without me ever hanging up. Really appreciated that. Thanks again Beaver supply!

Purchased triton work table and router. Arrived day before expected. Contacted support twice about setup and got top notch service. Can't beat this company.

Ordered a powermatic mortiser fast shipping great price.

Great service over the phone or online. Always there to help

Bought a track saw from them and shipping was fast and smooth. I called to ask a question about the product and spoke with customer service representative within seconds of my call! They were extremely helpful and knowledgeable about their product. I was so happy with my purchase I bought sand paper two weeks later and will definitely do business with them again!

I've recently purchased some equipment from Beaver Industrial Supply and I was so impressed with their sales and shipping personnel. They provided outstanding service and support in processing my order. I'd highly recommend them.

Bought both my bandsaw and dust collector from Beaver... The tools have been exceptional and Beaver's service has been as well. Excited to use all those rewards points on some accessories now!

Great company. First time customer but will certainly purchase from them again. The prices were good and customer service was better. Michelle did an excellent job keeping me informed at every step.

Everything you need to keep your shop moving along.

I've placed a few orders with Beaver Industrial and they have been helpful, courteous, and responsive. I will definitely be ordering from them again.

I WILL NEVER ORDER FROM THIS COMPANY AGAIN! I should have taken the hint when it took almost week to get a response for a invoce so i could pay them just to order the murka dustless sanding system i wanted. Then when i got it it took another week of calling customer service everyday to find out the air box they sent with it was wrong, and by the way they would never call me back with a answer i had to keep calling and dont leave a message they wont respond to that either.When they finally figured out it was wrong i was told the new one would get sent out that day.So i sent mine back and 11 days later still no new air box.So i called again they told me they would get to the bottom of itand giv me a answer that day and i said please do because nobody calls me back i keep having to call and what do you know they never called me back!!!! So now im a month now with a system i cant use so im gonna try again if i dont get a answer today im sending the whole thing back and contacting a company with better service.

Three weeks ago I did extensive research to find out what company I should purchase a JET 1632 drum sander from. With 4.7 stars I figured Beaver Industrial Supply would be great. I was wrong. I received an invoice with all of the items I ordered but when my packages arrived, over half of the order was missing and the drum sander (the biggest item I ordered) was damaged. I immediately emailed and called them leaving a voice message. I was not too frustrated yet because these things happen. The frustration came when I finally was able to get into contact with Beaver Industrial Supply a few days later. I spoke with Juan who said he would handle my matter personally. At first, I was very pleased with the customer service but then heard nothing from them for two more days. I called many times that third day, trying to get a hold of Juan to see if there was anything else he needed me to do. He eventually picked up and told me he would call me back in 10-15 minutes. I gave him 1.5 hours and called back and the office had closed early. I then called the next morning and got a hold of Juan who said he would email me three emails after the phone call to return the item and get a new one sent out, still without addressing my missing items even when I kept asking about them (I figured that would be one of the emails he would send me). The emails came 8 hours later stating that they had processed a new one to be shipped to me. It finally shipped today, 5 days later, even though I asked them to please expedite it because my job literally depends on having this machine, still with no mention of when my missing items will come. I understand these are difficult times, but I was getting frustrated being given what felt like the run around by Juan so I called normal customer service just to try to get someone to answer my questions. The only reason this is a two star review and not one is because of Maria. Maria is so kind and kept me on the phone while she looked at my order and answered all of my questions. She even told me that my items would ship when they get them in. I think that should be something that Beaver tells you when you order items that are IN STOCK because it has now been three weeks and I am extremely behind on my jobs. I would have ordered from another company had I known it would take this long. The ironic thing is that one of the main reasons I ordered from Beaver is because they said they could get it to me the fastest. I definitely will not be ordering from them again.

Great company to order tools from. I really appreciate the rapid shipping and professionalism on the phone. Their Facebook group for Festool is fantastic as well.

I ordered a lathe from them and within 2 days it had been shipped and was delivered to my door via lift gate to my door. Excellent service and fast shipping. Will do business with them again.

Called late in the day and spoke with Paul in customer service and placed my order. Asked if there was any way it would ship the same day and he said it was past the deadline but he would do his best. I received a shipping notice that evening and received my vacuum in time to start my project. Great service and the Fein Turbo 1 vacuum is exactly as expected. Quiet, compact and convenient to use.

Ordered a triton tra 001 router got it today all in tact , great product .
The service was excellent , the ladies on the phone where very nice and professional.
Great savings and and free shipping , Excellent. !!
Yes I will buy from BIS again ,

After having ordered a back ordered item through Bob Marino, he had BIS send me one from their stock and over nighted it so I would have it in hand faster. Bob retires next week but i think BIS will provide excellent service and provide a great new source of equipment for my growing business!

I have purchased multiple festool items from BIS. One shipment had an issue that was clearly not the fault of BIS. They were initially helpful by making the shipping claim and following up with the shipping company. Instead of waiting on the shipping company that was taking a ludicrous amount of time to respond to a problem that was obviously there's, BIS sent me a replacement. Thank you to both Hanah and Paul for your fantastic customer service!

I m the owner of Durso Painting and Fine Finishing, and just recently learned we have a local Festool dealer, and we ve been thrilled with the service and selection. They carry just about everything, and it didn t take long at all to begin forging a relationship with them. Businesses taking interest in helping other businesses is what makes all of this go round. Recommended!

Good Service, Fee Shipping and On-time delivery. This is all you can look for when ordering over the internet. Beaver delivered it all

I ordered some festools from here and it was going to be delivered when i wasnt home and it was a delivery that required a signature so i contacted BIS by email saying i wont be home and they happily held on to the order so it will be delivered when i am home. The service is awesome here and they get your order out and delivered quickly.

Customer service was very helpful in correcting an online website issue and helping me place an order. Shipping was quick, product was well packed and pricing was great. Will use again.

Have purchased a variety of tools from Beaver Industrial Supply - have always been satisfied with their prices and service

Great shopping experience, called after hours about a tool question, and my call was returned the next morning with an answer.

From Beaver I ordered a $2,000 machine and a $100 add-on wheeled base. NO indication from Beaver that either was unavailable.
Recd the mobile base in a few days. Not the machine. I called and they said, Oh yeah, that machine is waaaaay back-ordered and you won t receive it for months, at least.
I canceled order and asked how to return the $100 mobile base which was of no use since I didn t have the machine.
Beavers response: it s not our problem. Even though you ordered it from Beaver, it came directly from the manufacturer, so you have to pay a $25 restocking fee and $45 shipping to return it.
So Beaver screwed me out of $70. And refused to make good. Never again.

Had ordered some sand paper and one item was back ordered. Called with some questions as to an idea of when I would receive the item. Girl I spoke with on the phone was wonderfully pleasant and helpful. Great customer service, will happily do more business with this company!

Needed a new Festool orbital ASAP, and they quickly got it to me, customer service was amazing to deal with, and just had an overall phenomenal experience! I will definitely be ordering all of my festool products from them in the future!

Good product at a fair price. Customer service was very helpful.

We've used them for years now and will continue ! Thanks ! :)

Incorrect information given about products, in particular a Festool hat that I was told was made in the U.S.A. but was in fact made by slaves in bangladesh. I bought Festool because they were one of the few companies that were supposedly free of slave-labor.

The fact that they don't list the country of origin on everything is also very annoying. I go to great lengths to avoid supporting slavery whenever possible.

Now my most recent order I need to contact the terrible FedEx about because their tracking info shows it as delivered but I can't find it and I've had these problems before with FedEx because the driver is too lazy to deliver stuff to my door so he just ties stuff to the (OPEN) gate and I guess one of the neighbors gets it (I'm surrounded by bad neighbors). Any company who does mail order needs to offer a choice of which carrier to use, around here UPS is the only decent carrier.

Their website uses some of the new terrible software (i.e. spyware mandated by the government), so I have a hard time using it with my antique computer. Software should be getting more efficient and more secure but most new software is the opposite. I was able to accomplish far more online a decade or two ago than I am now with all of this bloatware/spyware.

And this is a paid review (I'm entering for a chance to win something, even though I've never won anything in my life), which I despise. But this is an accurate review based on my fairly limited dealings with this company (I've only placed two orders).

Update (2019-05-31):
I finally received my order after many calls and many broken promises and many months of waiting, but I wasn't offered any kind of compensation for all of the frustration and waiting.

And now their website has been made even worse. I give up.

Awesome Customer Service. Great Products and outstanding value. My next woodworking machine purchase will be from Beaver Industrial Supply

They are a great company! Love the German Engineered Festool sanding pads just purchased too!

Dealt with them a few times. Always great service!!! Fast shipping. Was up and running in no time. Will definitely buy from them again!!!

BIS was very helpful in my search for a finish sander. I looked at Festool and Mirka and decided on the Mirka because I could change the backing pads from 6 to 5 . The customer service was very helpful in helping me make my selection. The customer service made sure I had the right backing pad for the sander I selected. All my questions were answered and the next day I entered my order online and received it very quickly. The transaction was very smooth and extremely happy with my purchase and the customer support. It s rare to find a company that actually answers the phone. Great Job. I ll be back for all my tool needs and supplies.

This company does not know how to treat a customer in any way, shape or form. I can see I'm not the only one who thinks this. All I asked for was to pick up my package from a FedEx location and was simply told impossible. Not really given an actual reason given some line about fraud protection? Well you charged my account and I'd have to show id to pick up my package so I don't see the issue. I would not recommend using this company for anything. I have ordered from several different places and have never had any hassle whatsoever. Take your business to someone who deserves it... Wanted to update my review,it has been more than 2 months and I still have yet to receive my completed order, I'm quite convinced that any 5 star rating of this company is fake, very generic as far as reviews go, just purchased a Maffell saw from toolnut, night and day experience. This business has no business being a business. I most certainly feel like the 5 star ratings are to balance out the one star not a shocking tactic for this place

BIS has been nothing short of fantastic on all of my Festool orders. They are quick to answer any questions I have that it seems my orders arrive as soon as I hang up the phone! Exceptional speed and accuracy are their hallmarks. As we Italians say, "Try them, you'll like them!".

Bought festool Xl domino and accessories on BIS website. Shipping is excellent and customer services are very Good!

From beginning to end, an awesome experience. I decided to finally start replacing my tools with Festool. I had some issues (on my end) with the billing and bank, and after 4 phone calls, finally got my account straightened out. The cutoff for same day shipping was 1pm, and when my bank got everything right, it was 1:07. I jokingly said well, I guess I missed the same day shipping deadline, oh well to which Mike (sales) mentioned let me run back to the warehouse and see what I can do . The packages shipped same day. Will definitely be doing business with Beaver again! Thanks!

Beaver Industrial Supply is a great company. I recently purchased a Festool Kapex from them and the process couldn't have been easier. It arrived promptly and I even got a free shirt as a bonus. Highly recommend them!

I ordered something just under $1500 and a week later (after I inquired about the status) was told it was backordered for a month. No mention of backorder when I made the purchase but they collected my money anyway. When contacting them, they said their system doesn't allow refunds without "losing my place in line". That would require a $150 increase in price. Never order from them again! I should have read reviews before price shopping. Highly unethical organization. We'll see if it ever arrives.

I ordered a Festool Kapex from Beaver Industrial. The saw arrived on time and in good condition.

Ordered a Jet bench top drill press after getting the run around 2 times by Amazon and waiting nearly 4 weeks. Ordered from beaver and received drill press in 2 days. And the price was the same. Great job!!!!!!!!!!!!!!

I placed an order with Beaver Supply with a stated delivery time of 5 days.
After 11 days, i called on my order. customer service said the product is out of stock and they would check on it and get back to me. cancelled order and got the same price from Amazon; shipped in 3 days

I placed an order a month and a half ago, the website never indicated that it was a "back order", and after calling multiple times to confirm the delivery, I never received a clear answer about when I was going to receive the tool ordered. The price was not even lower than in other websites, and I just wasted a month and a half waiting for a tool that never arrived. Very poor respect for clients!
My order number was 20000026133, and yes, I placed my order in your website and received promises of getting my order shipped multiple times during a month and a half !

I recently purchased roughly $10k of tools through Mike Puglisi at BIS. Despite the fact that Mike was very good at his job, very polite, informed and prompt, . . . on an order this size, you can imagine, things can go wrong. One of the major pieces (over $5K) showed up and had wear and tear from being a floor model. At this point, I was ready to go on the war path; but, to my pleasant surprise, Mike quickly coordinated with Laguna and exceeded my expectations. I received great service and support from both BIS and Laguna . . . and a t-shirt and hat to boot! Suffice it to say, due to Mike's excellent performance and Laguna's great support, I will be making all my future tool purchases from BIS.

Made a purchase with this company, but then received a phone call later stating my order was cancelled due to pricing error. Credit card had already been run! Poor experience, poor customer service.

Great selection and customer service. Had everything I needed.

The best source for Fein tools and accessories. Good prices, customer service and shipped quickly.

Very knowledgeable and helpful staff. I will definitely be back to make a few large purchases.

Fantastic service. Was driving to Austin to finish a job and I had a co-workier look for a Festool ETS for us online. He found Beaver and I handed him my credit card in a couple of days, there it was, all bright and shiny new. And a great price. I will definitely order from them again.

Good pricing, very simple process and came fast. I ordered a tool from woodcraft about 5 minutes after ordering here and it came a day earlier than woodcrafts purchase .

I will use them again 100%

Purchased a new lathe, I have called a few times to check on status and the support staff has been curtious and responsive. I love the reward points and would buy from again.

I placed an order for a laguna 12/16 Lathe. no where on the site did it say it was on back order which is why I chose this site. I received an invoice right away but did not heard a thing after that. So I called 3 days later and they said it was on back order and they would have it in the next couple days. well it is not 11 days after purchase still have not heard anything so I called again. Says they did not receive their shipment and it should be here this week then they would have to ship it to me. the lack of communication is very disappointing. I shouldn't have to call in can to find out what is going on. if they didn't have it in stock that should have been told to me from the beginning. if there order didn't come it that should have been relaid also. very disappointment in the communication. this was my first purchase with them and will probably be my last.

I have a cabinet painting business and whenever I order any Festool products the shipping is super fast and hassle free. Yay!

These people are the best of the best - a perfect example of what a companies values should be. Their prices are very fair, but their customer service makes the experience. It is the reason I was referred to them by a friend, and the reason I keep coming back. Even when the service is awesome, buying big equipment usually results in a hassle on the shipping side. These people select their freight carriers as meticulously as they select their staff and product lines. Every delivery to date has mirrored the care that I have experienced when speaking to their staff. 10 stars and I highly recommend you give them a shot.

Bought FESTO equipment and was very happy with the customer service and I made in ordering a small mistake and ordered double. The return was no issue at all. Thank you Beaver Industrial for great customer service.

Disappointing sales department. After placing my order I received a notification that the tool would either ship from BIS or from the manufacturer and I would be getting a tracking number. Well nothing happened for a number of days until I contact them. Turns out they do not have the item in stock and they don't want the manufacturer to ship it, so the tool first needs to be restocked and then they ship it out. A week later they do ship it, but with that added delay it now has a Saturday delivery date when the office is closed. FedEx tells me that BIS has placed restrictions on the delivery so that the package cannot be held at a shipping center. I reached out to BIS to please release those restrictions for an earlier delivery but was told they could not do that. If I had known it would take 2 weeks to get my order I never would have gone with BIS. To summarize: if an item is out of stock, mark it as OUT OF STOCK on your website. If you realize that mistake later CONTACT THE BUYER instead of just staying quiet and finally DO NOT BLOCK FEDEX ROUTING REQUESTS.

Great supply of Festool and accessories. Fast shipping and product knowledge. The place I go to when I need it in a fast!

Ordered a festool sander. Its great, exactly what I ordered.

They beat everyone for the best price online for a Triton belt sander and the shipping was fast and free. I will be shopping here in the future.

I recently ordered a bare Festool cordless tool. They ended up not having it in stock but quickly upgraded to a package and waived my expidited shipping cost. A very stand up company. Will deal with them again when I need more supplies.

This is the best place in town for advanced woodworking tools. Good service and good products.

Great service and fast shipping! Ordered on July fourth and received my order on July eighth, meanwhile I also ordered from a competitor who was closed the fourth and fifth of July and didn t ship out the order until the ninth of July a day after I received my order from BIS!

They were so fast with shipping my Festool Domino and I loved that it had 0 tax and 0 shipping fee. Great company to do business through!

Easy to order, great customer service and fast shipping. I ll definitely order more of my Festools from you guys.

Great shopping experience, called after hours about a tool question, and my call was returned the next morning with an answer.

1

Very good service. They have a great selection of dependable tools and supplies. This is a good place to find the special tool you didn't know you needed.

Everything always in stock, clean showroom and super friendly staff. The selection of accessories and consumables for each tool is impressive!

Next day service if they have in stock, which they almost always do!

I purchased the Festool systainer package with cart and was well-pleased with the quick delivery, knowledge of the product and price. The delivery service damaged one of the systainers enroute and BIS immediately replaced it. I ll definitely order from BIS again!

I have placed a small number of orders with Beaver Industrial, mostly on Fein equipment and accessories, Jet as well. Their website is easy to navigate, the tech staff are knowledgeable and cordial and shipping was fast as well. They also offer the most reasonable prices on Fein equipment I have seen online. I will certainly return to Beaver Industrial the next time I need to purchase power tools or accessories.

I recently purchase a Festool product from BIS recently and it was a very pleasant transaction. The pricing was the same as everyone else du to Felstools business structure so i had to base it off of other things. The ability to traverse the web site was easy to do and they even gave me a free shirt with my purchase which is always a nice thank you.
the shipping was fast and well protected so that my purchase was protected and came to me exactly as i hoped and expected. all in all i was very satisfied with this company and the purchase.

BIS gives top-notch service and their shipping is fast. I will continue to use them as a go-to for tool purchases. Thank you!

Great Festool supplier. Check out the Festool 50% Sale section. You can find great deals here. Shipments were very carefully packaged. No damage at arrival. This is my first time dealing with BIS. I am very happy with my purchase.

I was referred to BIS by a craftsmen who was renewing the front doors at my son s home. He had suggested a Mirka product for a project I was working on. I was really impressed by the showroom which would make any woodworker, pro or amateur like me, drool. They carry brands and products that I have never seen at home centers or Rocklers. The young lady who assisted me was very friendly and quickly found what I needed. I look forward to my next visit.

Bought my first Festool from BIS. Fast delivery, free shipping, and they even through in a free hat which at the time was Out Of Stock. I actually didn t think I would see the free hat, but a week later BIS sent it. Most companies wouldn t of sent it. Thanks and will buy my next Festool from BIS

Ordered many Festool products from BIS and have always been happy with their service and product delivery. Very knowledgeable and trustworthy!

Been trying to order replacement parts for 5 days now. Everytime I call i have to wait about 20 minutes before someone answers, then I tell them what I need, they say the have to check availability and they will call me back which they never do. I've now dealt with two different people and had the same problem, shop elsewhere.

BIS is a Fantastic company!

I ordered a Festool 75 Plunge saw from a competitor who informed me that the order would take three months to ship due to it being back ordered.

I reached out to BIS and spoke with a fantastic customer service rep, Hanna, who not only made sure that they had the saw in stock but personally pulled the last saw off the shelf to make sure it would not be sold to another customer. This level of customer service is rare. I will be purchasing all my tools from BIS from now on.

Ordered some Festool accessories two days ago, they arrived today--packed well, and everything intact. The site is well organized, and service is exellent.

Ordered a Triton oscillating spindle sander last week and received it within 2 days of ordering it. They beat Amazon's price (Prime) whose shipping was even slower. I called to make sure the product was in stock and it was. Friendly service and good pricing with FREE shipping. I'll definitely do business with them again.

'mark

This place is awesome! We order our stuff online and They have it ready when I get there. The staff is very knowledgeable and helpful in getting us the right tools for the job a highly recommended this place.