Beanmachines Review

Terrible customer service, from the office team to site installer. They are all incompetent. I had to install it properly after their special "engineer" installed it all wrong. He didn't even put a fall on the drain pipework. Basic stuff that they can't get correct.

Don't get me wrong, they couldnt be more helpful when your at their showroom, trying to flog you their wares but once your in contract, your knackered. That helpfulness just dissapears.

The beans they supplied were rank, we went elsewhere as they were inconsistent other than tasting cheap and bitter. It's easy to get far superior beans at a better price anyway.

Servicing is also much cheaper and better with other suppliers.

They are even putting their own 5* reviews on this account!! Goes to show what sort of company they are. For example, Natalie Black below, who has left a 5* review, is in their admin team! Caught out!

Go elsewhere and avoid this lot of con artists.

As to the response, why would I use my own name?! Just do you can hound people into revising their honest review. Seriously you guys need to sort yourselves out. What are you going to do? Offer us the several thousand pounds you ripped us off for back? I doubt it.

I was recommended Beanmachines after a bad experience with another company and I wasn't disappointed. They were extremely professional and helpful throughout. Thanks guys.

Very poor customer service and shoddy repairs. Beware of using this company.

I told the company that I am a small business and only do 30 coffees per day plus I d been closed for over 2 weeks so wear and tear was impossible.
They promised to call but didn t.
So I had to find another company who quickly repaired the problem but showed me that they hadn t used stainless steel screw on the water jet fastening so it had corroded and sheered off, which was hazardours to health.
Avoid this company like the plague,,,

Incredible service,

Never been happier. I've used a number of companies to service my coffee machines before and none of them have even come close to the beanmachines service!
I will be a loyal customer for life,

Thank you!

Sam

We bought a coffee machine from them, and I ve regretted it many times already. Shocking customer service!!! Don t do the same mistake and rather get your coffee machine from Limini coffee.

Just a note to your reply: You didn't give us to try any other coffee machine, I guess you did your research wrong and this must be someone else's story.

had a great experience working with bean machines, very helpful in getting my sanremo machine back up and running ill definitely be back in time for a new grinder

I ve used Bean Machines for 6 years now both for my coffee and coffee machines. I did try another company for a couple of months just as a comparison for coffee products but in my opinion nobody can beat Bean Machines quality on price, product, supply, maintenance and after sales. Their Maximo blend is the best tasting coffee and my customers love the taste
Brian - owner

Great service. Every time something breaks I cry a little and then I call Beanmachines to fix it! It's like magic!

Highly recommend Bean Machines! Decided to try Bean Machines instead of the company I was previously using for a coffee machine for use in my cafe bar, as they have service engineers which the previous company did not. I have not looked back - excellent coffee machine and the servicing is just brilliant. Servcing is quick, efficient and the Bean Machines team are very friendly and helpful, couldn't be happier.

We bought a Sanremo coffee machine from Beanmachines in 2014 and have been very happy with it. Before buying a coffee machine from Beanmachines this we used separate companies for both our coffee and machine however we got a very good deal on the coffee buying through Beanmachines and the quality of the coffee is excellent. Both myself and my husband have had a great experience with Beanmachines and the customers love the coffee. Always happy to help and provide a fast and professional service. Highly recommended!

Great experience from Beanmachines, engineers are great , customer after care couldn't of been more attentive. Would highly recommend this company to anyone in the industry.

The old adage is beans means Heinz. But I'm sorry after the awesome coffee, service and installation I received from this company I can confirm that beans means Beanmachines!

Beanmachines are a top company. They really went the extra mile to make sure we got the perfect coffee machine and the coffee they sell is beautiful. Thanks to all the team.

Really tasty beans, such a rich flavour. Experienced a brilliant service from the Beanmachines team, will certainly be purchasing again.

Great roasted coffee beans and excellent service. We have been using Beanmachines for years and will continue to do so for many more to come.

Buying a coffee machine was something that we put off when we moved into our new premisis. I spoke to Lorenzo on numerous occasions and each time he was very helpful and knowledgeable on every coffee machine I asked him about. He took the time to understand our requirements and quoted us on a small number of suitable machines, settling on a 2 group traditional machine. The aftercare has been wonderful and were very happy with the machine. Thank you Beanmachines.

Beanmachines have been maintaining our machines for years now and I wish I'd used them when we started out. So much less hassle than the company we used previously and the machines seem to be going down less as does my wallet.

A friend recommended these guys to me after a poor experience with my previous coffee supplier. Cheers to my friend for a fantastic recommendation and of course to all the team at Bean Machines for their friendly, helpful service!

Was let down by another supplier a few months ago and a mate suggested using these guys. Wish I'd used them earlier. Really good service and quality product too. Strongly recommended

Very happy to deal with a coffee machine company that have in-house engineers. They were extremely helpful and fast to respond. Would definitely recommend to a friend or fellow professional.

Always very helpful resolving any issues and deliver great products at good prices meaning we can give amazing value to our guests. Service always very efficient and would recommend to anyone

Catalin has serviced my machine a handful of times over the past 5 years. He's always done a thorough job, been very clear about what work it needed, and been very reasonable about the fees. He's the only one I trust and recommend for professional service on Espresso machines in Manchester

I recently started using the new coffee machine and I never knew coffee machines had advanced so much. I've used machines in the past that have always broke and never got my order right, but this did it spot on. Works every time. If you are in need of a Bean to Cup machine I would get one from these guys! Highly recommended !!

Wouldn't go anywhere else for my caffeine fix - great company, great staff, great service, great beans

Very poor disappointed customer service and engineering, disappointed after sales , no support at all money ripping stay away from this company, very ignorant

One of the worst experience in my life with a Coffee supplier and the worst experience ever in my life with customer service and financial department service.
After a very long wait when the day of the delivery was supposed to be arrived nobody had time from this company to call me and to inform me about their changes.
In fact because my was a new business they couldn't trust me and so they had decided to not sent nothing to me, but they were still owning my deposit.
After three or four calls finally someone from them was able to send a cheque, but without signature.
One week later I have received a new cheque, but I was unable to use that because it was without the Payee name on it.
Finally after more then one month I was able to get my deposit back.

Fast call out and very reasonably priced! The Beanmachines engineer was very knowledgeable and friendly.

Coffee machine didnt work it was coming out cold, i complained and was told to warm up the cup ! They tried saying thats how coffee should be as it burns the bean but iv never been to starbucks, costa or any other coffee shop and got a luke warm coffee. Basically your paying top wack for a machine that doesnt work!

We have had the pleasure of dealing with Lauren at Beanmachines for the last 18 months and she has been brilliant. Very knowledgeable about the coffee they provide and has given us numerous tips and ideas - thank you!! You are welcome to come for a coffee and cake anytime.

We love the coffee we get from Beanmachines. We originally bought our coffee machine from elsewhere, however if we had known about Beanmachines we would have gone with them. We love the coffee, our customers love the coffee and I think we would struggle to find better value coffee elsewhere. Thank you Beanmachines!!!

Friendly , helpful and very professional recommend it

Disappointing customer service and after sale customer support. Worse company I have ever dealt with. They are very ignorant. I will never recommend them to anyone and I would never use them again..

TRY "Limini coffee" instead!

Great company, I was pleased with their way of managing install and they gave me loads of advice and were very helpful. Danielle even showed me how to clean the machine so that it would last for a lot longer..

They go above and beyond, much better than the company I worked with before!

Amazing service for the staff at Beanmachines. Cannot fault in anyway at all, fast reponses at all times to emails and odd questions. So helpful and friendly.

Wow! What an excellent machine that I got here, makes great coffee and it comes with a couple of years warranty

We bought a new machine a few months ago to replace our old clapped out Fracino and are thrilled with our replacement - a bright orange Sanremo Zoe! We love it and the service from Liam at Beanmachines was perfect. Thank you!

I have had an extremely positive experience with Bean Machines. Customer service is absolutely excellent. Matthew himself taught me how to use it. The Machine itself is dead smart and comes in really good colours. Mine is Pink. Would highly recommend this company.

We use Beanmachines for coffee and servicing. The engineers are always friendly and extremely knowledgeable about the machines and also the coffee. They have helped our staff on numerous occasions and are always happy to help out where they can.

Excellent service. Serviced our machine and did a superb job. Thank you

One of the best business to business companies I ve dealt with in a long time. Fast, efficient and knowledgeable. Would highly recommend.

We have had our machines serviced over the last several years by Beanmachines. I feel they have always gone above and beyond to do the job right. They have also been very helpful over the phone when they felt it was something we could handle in house, saving us money!. Highly recommended!

Great experience with a highly professional and efficient team - we're thrilled with our machine and any issues we have had were sorted quickly.

Great beans and the staff were very good-looking. Service impeccable.

Helped us save hundreds of pounds by finding a machine that was much better than we were previously offered and for a lower price.

Our customers love the coffee, positive response from everyone!

If you're looking for an espresso machine this is the place to go to.

We completed our barista training here last year and were very impressed with the setup at Beanmachines. Catalin who took us for the training was very patient and also extremely knowledgeable. We only had 2 hours at Beanmachines however the experience was invaluable and something we could not do without.

Great experience and a lovely team. Would recommend.

Excellent service, very pleasant and beyond helpful engineer!!, not only fixed our coffee machine efficiently but also gave some excellent tips/ advice on use and maintenance, would highly recommend using this company. Thanks.

Thorough product comparison, detailed (but not too detailed!) machine information, a wealth of knowledge to help you make an informed choice coupled with efficient administration and call backs when you need them. In summary a very friendly business who clearly know their stuff, we hope to have a long association with Matthew and his team.

Once this machine was installed in our building I started using it. I never knew coffee machines have advanced so much, most of the other machines I have seen are outdated and never work brilliantly, this thing is awesome. Works every time. If you are in need of a Bean to Cup machine I would get one from these guys! Highly recommended !!

We have been using Beanmachines to provide us with coffee and servicing for a number of years and are extremely happy with the service. Great coffee and excellent customer care.

I have had a great experience dealing with beanmachines over the past few years. I've bought a few machines off them as we expanded our business as the company we used to go to just weren't cutting it.

They've been great since, and have come in to repair some of our older machines and have done a great job. They got to us in a couple of hours and saved us time and money.

Great people, really friendly and honest. Would recommend!

I have been buying coffee from Beanmachines for at least 5 years and I can always rely on them for consistency in taste. What s more, they help ensure my coffee machine is well maintained so that I can always serve coffee I always receive a phone call when it is time to change my filter or have my machine serviced. Due to the volumes of coffee I buy, I also get a discount on these services which makes me feel valued. Highly recommend!

Shocking service, appalling quality of machines. The worst commercial deal I ve ever made.

A great local company with a great selection of coffee. We spent the morning in their showroom and sampled some of their lovely coffees. We now use their blends in our 2 cafes and our customers love it! Thanks again.

Poor after sales and machine breaks down.
Very hard to get the parts for it.
They must just sell the machines and after stuff the customer.
Cannot recommend.