Beacon Management Services Reviews

Purchased my condo right as Beacon took over management of the community. Since Beacon started, our community has seen a dramatic increase in the level of service and overall management of the community. Beacon has navigated several large projects on our behalf, organized the timeline for future projects, vetted new contractors for ongoing service items (pool/landscaping, ect) to save our community money and their team is always quick to respond to community issues. Most recently, Emily Little lead an HOA meeting for our community. She was professional, knowledgable about the ongoing projects/issues in our community, and was quick to get back to me personally after the meeting. Highly recommend the team at Beacon!!

Beacon just started managing our HOA in our neighborhood and have already made improvements that we had been begging our previous company to do for YEARS! They ve been incredibly responsive and professional! Thank you, all!!!

They take forever to call back and when I finally heard from someone she was SO RUDE. I was calling to ask a question BC on my end it was saying completely different things and all I was met with attitude. I m so glad we re moving and will not have to be dealing with Beacon anymore.

I am very disappointed with the fact that the company will not take my complaints seriously. I have reached out to my manager Erica many times about the issue with the parking deck gate in my community, Park Towers, and the response is always, sorry, not much we can do. The entrance gate is broken every few days, and when it is working, the gate shrieks' and rattles my condo when it opens and closes. The gate is old and rusty and needs a new wheel and some WD-40. I sleep with a box fan and a white noise machine to try and drown out the noise, and nothing works. I have not got a good night's rest in over a week, and I am at the point of tears because I am miserable in my home. I will continue to post reviews until the issue is fixed because nothing else is working.

This is a 1 star review update. Was asking for help with an ARC issue, no one on staff could answer my questions. Had to email half dozen times. One lady told me that Beacon only deals with 7 hills finance - that is a lie. Beacon deals with all communications, ARC, closing docs, and a lot more. The issue was that after weeks they lost my request. Only after a negative google review I got the paperwork flowing and approved.

Update:

Working with Erika has been such a delight. I recently moved into my community and was unsure on what to do. I made a call to Beacon and was directed to speak with Erika regarding my association as she helps assist. She was just a joy to speak with making sure I was welcomed to the community with kind words and sending me all new owner information. Every-time I call she always has an answer or if not makes sure to get one to provide. I m going to enjoy living here! Thank you Erika!

I'm a new homeowner at Townsend of Brookhaven (gated community), I've emailed and called Beacon Management three times in regards to receiving and activating my fobs - this unsafe for me I have to get out of my car to enter the gate code to get in my community where I pay HUGE HOA's fees to live. From when I put a offer on our home to closing (within 4 months) HOA dues have increased, this is not good sign I will be reaching out to the commitee chairperson.

Krista is doing a great job! She and her staff are very professional, friendly, and resourceful. She always responds to issues and concerns here in Ennisbrook Community in a prompt and courteous manner.

I would like to thank Gail at Beacon for always being so helpful and responsive to our needs. She is a lovely person inside & out, very professional and courteous. I would recommend her highly!

I am the home owner whose community hired them. They made mistakes in the accounting system. As a home owner, I paid HOA on time, the online portal shows 0 balance, but they made a mistake, did not send any notice, did not communicate with me before getting an attorney to get ready to file a lien on the falsely claimed overdue HOA payments. Even though the customer service confirmed that no overdue payment, they seem to be reluctant to withdraw the attorney letter. When I asked to talk to the manager of the HOA manager, they rejected.

And guys, read the reviews from other people, and you will see I am not the only one with the similar issues. They like getting attorneys involved with collecting HOAs much more than communicating with the home owners.

Update: I called the law firm Rome and associates PC they have hired, after learning that I have talked to the beacon management about it, they told me that I should not have talked to Beacon and then hang up!!!! All they care is how to get paid.

Another update: The hoa manager and director from Beacon management finally replied, admitting that they or the collection law firm had made a mistake and apologized for the inconvenience. It would be professional if they have investigated this early and allow me to talk to the manager. Anyway, so to update my rating since they have corrected this with good attitude.