Jorge,
I m the new GM of LincLogix and I ve worked in this industry for over 30 years. I just want to say how responsive and professional I think you are. It is so refreshing to work with you. You are ON IT!
Please send this to your supervisor for me.
Thanks!
Ruth Miles
They were extremely costly to change our services over to only to find out that they provided us outdated equipment and phones that were confusing and difficult to use. (They were known as McGraw at that time.)
BEWARE...they auto renew and lock you into a contract. They overcharge you for services calls due to the confusing way they set up their equipment. There are also several down days (no phone, no internet) when you are trying to run your company.
The one good thing is their trouble shooting team. They are quick to reply and for that I was appreciative since we had so many issues.
Read their contract very carefully, you will see that the contract is not customer friendly and only works in their favor. I just happened to put my trust in the wrong people and don't want anyone else to fall victim.
Dawn G and her team do a great job updating us with the information we are need.
Best customer service I had ever experienced in the communication field.
I would highly recommend dealing with them.
Dawn in the Fast Track team, is the person you should always work with and you will be in good hands.
Absolutely horrendous company to work with. Terrible response times and it has taken over 8 months to get a customer's services cutover from one provider to another. And then when it finally got done they didn't even cut over the internet services which was what the original order was for. I never review companies but this one should be avoided at all costs. They will make your life hell because of their lack of attention. I wouldn't be surprised if my customer never talked to me again because of this debacle. AGAIN IF YOU ARE CHANGING SERVICES AND ARE CONTACTED BY ONE OF THEIR "FAST TRACK PROVISIONERS" DO NOT USE THOSE SERVICES.
I have been working with BCM One for over 5 years now, it has been an absolute breeze, special mention to Mark Young, his dedication is unparalleled, I would also mention Dawn Gulley and the fast track team, they never accept a no and keep on pushing for best results for our respective clients,
It has been a pleasure to work with you guys looking forward for many more years,
Rock on guys !!
The BCM Fast Track team is extremely responsive to my many requests; I'm assigned a rep to work with on pricing, proposals, contracts, provisioning and billing. My overall partner experience with the BCM FAST Track team is first rate and has elevated the client experience. With this said, many of my clients, continue to add services using BCM based on their history of successful and timely installs.
BCM One Fast Track Provisioning team has made a huge impact on day to day sales and cable order submission. I am a busy agent on go and expect to submit cable orders without much follow up. With BCM One I am able to submit my orders to BCM One without fear of it getting lost or no follow up
The BCMone TEAM are very easy to deal with. They have procedures and processes down and they are very accommodating when orders or quotes need to be expedited.
BCM One is my top strategic partner. They are an intricate part of my telephony team. They manage all of my Microsoft, Hosted VOIP, MPLS, DIA, and broadband connections. Most importantly, they consistently educate my team on what s new in the industry and fight to get me the right service at the right cost. They are a partner that I can trust to provide and recommend what I need. Whatever my technology need is BCM One is my first call.
bcmone.com
