Banque PSA Finance Ltd Reviews

I have used PSA for over 10 years for car finance, and, on the whole, they provide an "okay" service.

Whether it's because of COVID or not, but over the last 12+ months I have found them a lot more reluctant to answer queries through voice, preferring to point customers to the online tools (which need some improvements to be more user-friendly).

I have exchanged emails with the staff over the past 3 months, and, to be fair, they know their stuff, but, again, prefer to point to account management, rather than answer the question.

My last experience though, has left a sour taste. I'm returning the car, only to find out that PSA do not handle that part of the agreement. They asked me to contact the third party who handles this, without providing me the contact details, plus what I would be expected to provide. Not great.

I bought a new car and had one payment left which the garage settled for me. Psa finance took the last payment out of my bank for some reason and I still haven t had it returned even though I have emailed customer care twice with the More

I wanted to write a review to say that my overall experience with PSA has been fantastic. I especially want to call out the assistance from Sarah Harmer - when on the call she was extremely helpful and professional.

Sarah was more than happy to suggest multiple ways I could send over documents (after having issues initially) and waited to check them for me while on the call. This saved me so much time as prior I had been waiting for an email response (which although these were informative too) took a few hours to find out if I had made an error.

I would highly recommend the business to anyone and would once again like to thank Sarah for all her help!

APPALING, DO NOT TRUST THIS COMPANY

Wish I had never used them, biggest mistake ever.

Had a car from Peugeot on just add fuel deal for 3 years. The entire 3 years service from PSA finance was disgraceful. I had nothing but 3 years of stress due to this company.

1. Every single phone call I ever made to them I found that the person on the other end was extremely rude, unhelpful and unprofessional. None of my issues or complaints were ever dealt with over the 3 years.

2. They cancelled my insurance for no reason and did not tell me, I was uninsured for 1 month without knowing!!! They then lied to me saying they had written to me when they hadn't. I asked for a copy of the letter and they never sent it. I got no apology for this mistake which was their fault.

3. They messed up my payments completely and made it very confusing for me.



Overall appalling service and I would never recommend them or use them again. From now on I'll buy a car myself and not use finance companies.

I want to pay more to pay off faster , after some time issue was resolved.
If you pay on time nothing to worry about

Upto now PSA Finance as it all the marks for me (5*), I hope this continues as time goes by
They have been absolutley fantastic.

very difficult to deal with. Everything is either their way or no way. Rude and arrogant

could do a lot better if anyone who asks for a settlement figure obtains one very quickly as all are entitled too by law.

Wouldnt even give it one star! THE WORSE RUN COMPANY EVER! make everything more harder then it needs to be. funny how to sign up to the contract for the car is easy! then to get rid of the car takes forever!! Worst experience ive had! you think your doing the right thing by getting a brand new car for a low monthly payment but really, your paying double the amount then you should. its all a con! Be careful cause you will regret it if you do it like i have! :) *#* ^

Excellent company to finance a vehicle. We have used their services twice and cannot fault them at all.