Banka Intesa Review

Operation concluded quickly and successfully. From the first phone call to the end Mrs. Ornella was extremely kind in helping me solve the problem efficiently. Thank you

They don't answer the phone! Or, if they answer, they do it after several HOURS and if a person has an emergency it is not their problem!

Minuti interi al telefono che squilla e nessuno risponde.CAMBIATE LAVORO

We enjoyed the purchase of a property. The seller very helpful.

This morning at 8.45am it is 8.40am and 2 people have passed with ONLY ONE OPEN CASH !!! Shameful.....

Very confused and unkind. very long waiting times. to be avoided as a subsidiary in an unkind manner and against customer behavior.

no one answers the phone, no one makes an appointment, no one knows where a manager is. Slack.

non all'altezza .
ho parlato con un certo alessio ma non all'altezza

a pity, a horrible service, I waited 2 weeks to make an appointment, to open an account for me, my wife and my business, the manager is 25 minutes late, arrives on the cell phone, does not speak a good morning and super arrogant .
I won't put my money in that bank.

The two email addresses that are reported on the site to expose a claim online are not accessible, at the time of sending by "error 550 address does not exist." Also tried with the operator. I should make the old-fashioned "paper" complaint. But given that my complaint is based on the rude response of the Director of the branch S. Paolo C.so Francia 330 Collegno (leuman) on the basis of the use of technology, it is paradoxical if not ironic that my complaint cannot be made online with this technology so bandied about by the Director. I think we should review the kindness of those who administer our money and make them feel less "Untouchables"

How to make skyscrapers and then have 1 working door right in the center, 40 minutes I left. Never again.

from an hour that I try to talk to someone in Piazza S. Carlo and when they pass me the office becomes busy !! How do I block and ATM card?
Finally I spoke with a female voice who told me to wait ... music. then ... other: "just a moment pass a person in charge ... another piece of music after a further lapse of time they give me the toll-free number which seems to me to be blocked because although I enter No. 1 after the very long message in truth, continue to share the usual message ... I try to try to talk to an operator ... again the message! b
I will change bank because in addition to the inefficiency of the people I spoke with, the toll-free number sucks!

1 star because I cannot give 0 stars. Waited for hour and a half, only one desk open. People from the bank cut lines bringing other people in front of you without explanation.

EXCELLENT AGENCY, YOUNG FRIENDLY FRIENDLY AND COMPETENT STAFF

Two stars for the kindness of the personal safety deposit boxes.
Zero x the waiting times at the counter
..

Please update the timetables to the summer period. I made a useless trip to find out that it was closed, despite the site reported it open on Saturday morning

One out of 5 stars is even donated for nothing ability to relate to the customer on the phone, and if you try to call back, the phone gets thrown in your face

Bad customer management, very little in dealing with minimum complexity

Bad customer service. I haven't had a family banker for two months, no point of reference. Needless to call. They "bounce" until they break the communication. In a competing banking institution I found courtesy, competence and ease of communication. I think it's time to close my thirty-year account.

On last Wednesday I went to a phial to pay an MAV on the cash register because I need the tempering they told me it has to come in the morning, and I went to your ampoules of Monza square they told me we decided not to pay more with cash and we can take it and send it to our coop to pay the bill with adebitto and it takes one day and now it has spent 5 days and not yet paid,
I sent 3 emails to the vials online unanswered.
I spoke with Monza ampules and with the green number they know nothing
And I should think when I'm in the grip of a problem from nothing because every bank decides on its own and I should know what they do in each phial.
And when I asked them if they would pay him now with more metoda they told me to force me even if a second time into your account. And I have to wait for the deadline and I won't be fooled and I will lose the payment.
When I return to Italy, I would immediately go to close this account.
Alaa hamed
+201015591662

Bad. If you intend to go abroad, do not rely on this bank: expensive customer service costs and incompetent operators. For a month now, all they have been doing is moving my case from one office to another, without solving the problem. A shame

One star is too much! Bad manners, incompetence, frustrated employees, bad customer service.

we enter while staying at home ... but start to reduce the commissions and the various taxes ... you are the most expensive on the market!

Bad management, obsolete, incompetent, rude and ignorant staff.
Council do not rely on such a bank.

If you don't want to waste time without having done anything, avoid this bank!
I entered in the afternoon for a home operation, I take the ticket: 20 people in front, estimated waiting time 45 minutes. I sit down and after half an hour only 2 people had passed, with only 2 doors open in total where there was no one for half the time but the employees instead of calling someone else did something else.

Getting worse. The latest: change times without notifying customers. They massacre useless emails, if they had the idea of sending one to communicate the time change, which has become what it once was ...

1, because 0 can't ...
- called at 5.30pm ... with opening hours indicated on the website until 8.00pm ... but the branch is closed
- when my documents and ATMs were stolen, I had to wait 10 days to be able to withdraw my money ... because without the document, they don't give you anything. a little is needed a photocopy of the identity card and complaint of the carabinieri ...
- next step, closing the account

This was the best experience we have had with an Italian bank so far! The staff were so helpfull and friendly made everything easy!

SCANDALOUS
They are thinking of making mega skyscrapers in the middle of Turin and then are unable to handle a phone call.
Besides, with rudeness. After asking for a very simple information (after a quarter of an hour of waiting they deigned to respond), the bank clerk told me to wait just a moment, sent the tune and hung up on my face.
With all the people looking for a job in Italy these people should leave space.

no one answers the phone, if you have a problem you make do!

Poor service when they were open, now with the covid they don't answer the phone for hours, embarrassing

I have already mentioned several times that you can not talk to any telephone are 30 who are customer but unless it improves the service go away from Intesasanpaolo of which they charge for everything!

Be very careful, the times do not correspond to those that are marked on the San Paolo websites. I arrived 45 minutes before closing but they told me they would not accept users anymore because "time is one thing, but if there is a queue we have to stop the user to dispose of and close first"! At the Front Desk, instead, a festival of rudeness!

Wee.
Bad menu