Bank-fund staff federal credit union Reviews

Service has become awful! Attempting to refinance a mortgage through them with nothing but unprofessional and poor communication.

horrendous. I'm stranded at work by the highway as my Uber payment was rejected. I called BFSFCU, a pathetic excuse of a financial institution, and they told me that Fraud Security cancelled my card, unbeknownst to me or anyone else since they kept me on hold for 40 MINUTES AFTER I WAS TRANSFERRED. MIND YOU, I'M SITTING IN A ****** FIELD BY A HIGHWAY. I rage quit and called BFSFCU again, and was put on hold for another 20 minutes before I was transferred to fraud security AGAIN. I'm been on hold for 30 minutes now. I've been trying to contact BFSFCU for an hour and a half. 90 minutes. Should I just spend the night here by this street? Seems like the likeliest outcome at this moment. Let me know.

Online services take too long, the branch itself has limited services.

I really want to support a credit union but information is inconsitant at best.

Horrible service! Terrible support for financial apps. Waste of time!

This credit Union is a nightmare! Run away and put your money somewhere else. You will have nothing but headaches dealing with these people. They are unprofessional and simply the worse!

I have been a loyal and longtime member. For a year now I notice horrible and unprofessional customer service. I had an issue in September when i was locked out of my account due to password issue. I called the customer service number and i was put on hold for 20 minutes. When the lady came on she put me on hold for another 20 minutes as she tried to do something. when i asked her if she was still with me she said yes. After 45 minutes i asked her again about what's happening. She apologized and said "Ooh i thought you were changing your password. I was waiting for you to tell me that all is ok". I was mad-mad-mad-. I asked for her supervisor who came in and resolved the problem in less than 5 minutes. I complained to him but he sounded as though this was not a big issue. I did not receive any follow-up apology or explanation as to why it took me more than an hour ---all wasted.