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I have been a loyal and longtime member. For a yea...

I have been a loyal and longtime member. For a year now I notice horrible and unprofessional customer service. I had an issue in September when i was locked out of my account due to password issue. I called the customer service number and i was put on hold for 20 minutes. When the lady came on she put me on hold for another 20 minutes as she tried to do something. when i asked her if she was still with me she said yes. After 45 minutes i asked her again about what's happening. She apologized and said "Ooh i thought you were changing your password. I was waiting for you to tell me that all is ok". I was mad-mad-mad-. I asked for her supervisor who came in and resolved the problem in less than 5 minutes. I complained to him but he sounded as though this was not a big issue. I did not receive any follow-up apology or explanation as to why it took me more than an hour ---all wasted.

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