Geoff Cholmeley
Reviews 1

I recently purchased a balustrade for my home from Balustrade Design and I have to say that my experience was average. While their website was easy to navigate and had a decent range of options, the overall customer service was lacking. It took longer than expected to receive a response to my initial inquiry, and even then, the communication felt impersonal and lacking in attention to detail. The product itself was of decent quality, but there were some minor flaws that could have been avoided with better quality control. The installation process went smoothly, thanks to the help of the hired professionals, but the overall experience left much to be desired. In the end, I would rate Balustrade Design as an average company, meeting basic expectations but failing to go above and beyond in terms of customer service and attention to detail.

Bart Fannin
Reviews 1

My experience with Balustrade Design was satisfactory. The balustrades I purchased were of good quality and the installation was done well. However, the overall customer service could have been better. It took them a while to respond to my queries. But in terms of product and installation, I have no complaints.

Kathy Morris
Reviews 1

I had a mixed experience with Balustrade Design. The quality of their products is good, but their customer service needs improvement. They were not very responsive to my queries and it took longer than expected to get my order delivered. However, the installation was done well. In conclusion, they have room for improvement.

George Triano
Reviews 1

Recently purchased some balustrades for my home. The buying process was smooth, and the product quality is excellent. The installation was hassle-free. Overall, I am happy with my purchase and would recommend balustradedesign.com.au to anyone looking for quality balustrades.