Bainbridge Disposal Reviews

About a year ago, I contacted Bainbridge Disposal to caution them about solid waste pickup occurring on my street at the exact time school kids are walking to the bus stop. On our narrow street, the combination was a bit sketchy. In response, they adjusted their pickup schedule and followed up with a phone call to ensure the situation had improved. Superb oversight and service at this excellent community business, going above and beyond the call of duty.

Terrible service. Terrible customer relations. Their automated recycle loader only collected a couple of items that were in the top of our recycle bin. We called them to see if they could get their drivers to come back and pick up the rest, and they said that they would only do so for an extra $24 charge. They said it was our fault that the bin wasn't emptied (even though our bin was not tightly packed), and they took no responsibility for picking up the rest of the material that they left behind.

Drop off is open starting on Wednesdays. The office is open 5 days a week to answer questions.

Our driver Justin, I live on Pierce Crt, Made my granddaughter's day! Lizzy, who is 2, always listens for the big truck and we go outside and watch it pick up our garbage. Justin always waves at her and honks his horn, well today he crushed the garbage so she could see, came over and talked with her. I know this may sound pretty trivial to many , but he put a smile on her face and made her so happy! It only took less than 2 minutes to make a difference and impress the heck out of grandma! Thanks Justin, the little things we do are often the biggest things we could do for someone else.
Thank you Justin,
Lizzy and her grandma

Very friendly staff. They were helpful and enjoyable to work with.
Thanks lady's and gentlemen for a great experience.

From one phone call to the next, getting inconsistent stories about their level of service in our area. All we are looking for is consistent service that the former home owners received. They went from out right lying about the previous service to back tracking their story to blaming a rogue truck driver! Come on! If you're going to lie to your customers, at least get your story straight!

The was no recycle pick up in the south end on 01/13/2020 due to snow. Fully understandable. But it was not picked up today either. I have already paid for my recycling to be picked up every two weeks. It will now be four weeks between pickups, and I am told I will be charged if I take my materials to the transfer station. I guess it is okay to charge me twice for the same thing. I will remember this the next time a rate increase is proposed.

That is totality false about the comment I read about customer relations. I have had nothing but the best over many of the years. It maybe a me not you comment. Thank you for your service.