BAC Florida Bank Reviews

This has been probably the worst place I ever dealt with. Hr is used as an attack dog instead of helping employees. I strongly do not recommend this company for banking or for hire.

I found this banking institution through bank rate dot com, looking for a for a financial product to build my nest egg. At first no problem, set up was pain free and simple through their website. Then came the need for me to call them; behold the angst of my abject life! Normally I would get someone with in a few rings. Sadly that's as far I would get, enter the voicemail labyrinth. "Leave a voicemail and I'll call you back."That's a common response I heard, apparently no one checks their voice mail, or failed to get their pass code to access said voice mail. I've spent more time talking to voice mails than real people. Sometimes I would get a Cisco automated response, indicating to me that they were over-whelmed with calls or dropping a deuce and left the phone on "away." The funny thing was once I got a live person to call me back, they're response to all my questions was contact us through the Web portal/site. Then we'll call you back to confirm, what! I said, you're on the phone with me now, can't we make changes right now over the phone "nope, you created the account over the Internet, so all transactions must occur over the Internet, then we'll call you to confirm the transaction after we have responded via email." What a crock, IMHO, stay away, their business practices are deceptive to say the least, or they're all border line incompetent. I wish google had the options of negative stars, I would give that instead......

incompetent!! applied for a CD, and after I went through all that bogus whoops. Bank calls me saying that my occupation(s) has some discrepancies and goes back and forth! Many people have multiple occupations! mine are student, nurse, homemaker, chauffer, chef...etc, apparently some ignorant people can't understand that. Told them just cancel the application, I WILL get a smarter bank to handle my money, THANK YOU!!!

I opened an account at BAC Florida a couple of weeks ago for my business and had a very good experience. While it was nearly impossible to get an appointment at Bank of America and Wells Fargo in Coral Gables due to COVID, I was able to secure one at BAC Florida. Since then, I have dealt with the Branch and customer service. There is much to be said for a Bank where you can speak to a live person immediately. The staff is knowledgeable and friendly with great pricing and service on Commercial accounts!

I completed a paid internship with BAC Florida Bank which also gave me credits towards my degree. The internship experience was very rewarding for me. From the CEO to the Human Resources Division to the 5 business units I interned with, everyone was very welcoming. I learned a great deal and was provided the opportunity for hands on experience. I was encouraged to apply if an opportunity opens when I graduate with my Masters in the fall.

Best Service I've ever had in a bank. Mercedes and Anabel are amazing.
Keep doing your good job!

Most wonderful staff!
I have had the pleasure of working with BAC and it has been such a pleasant experience! Every individual that I have dealt with has been professional., kind, and gone above and beyond to ensure all my needs were met. It has been one of the best banking & loan experiences, to date! Thank you BAC Team - Silvia, Lisett, Sara, Maria, Vivian, & German!!!

why even have a phone number? there isn't anyone to pick up.

I literally want to open my account and give them money, but you can tell that customer service is NOT their strong point

They lost my business

Very very bad costumer service! Hope that you never decide to work with this bank.

Unhelpful and unfriendly customer service, I've been with them for 14years and when I call I just get unhelpful people or someone who makes me feel like I shouldn't be calling them. Once I receive my money back which should be by the end of the month I'll never deal with them again and would suggest that everyone else stays away!

Terrible Customer Service. Do not deposit any money in this bank.

For many years it was my favorite bank but they have given me a great disappointment. I do not recommend it.

5 months with my escrow account money and still waiting for my money horrible service

Way too many questions, I just want to deposit money,
don't need to be treated like a dope dealer or
someone who has committed tax evasion.

super rude customer service. The person who helped me spoke worse english than sofia vergara , and when I told her I couldn't understand her , she told me to bring with me someone that could speak english next time. That being said ,I speak great english.