I found this banking institution through bank rate...

I found this banking institution through bank rate dot com, looking for a for a financial product to build my nest egg. At first no problem, set up was pain free and simple through their website. Then came the need for me to call them; behold the angst of my abject life! Normally I would get someone with in a few rings. Sadly that's as far I would get, enter the voicemail labyrinth. "Leave a voicemail and I'll call you back."That's a common response I heard, apparently no one checks their voice mail, or failed to get their pass code to access said voice mail. I've spent more time talking to voice mails than real people. Sometimes I would get a Cisco automated response, indicating to me that they were over-whelmed with calls or dropping a deuce and left the phone on "away." The funny thing was once I got a live person to call me back, they're response to all my questions was contact us through the Web portal/site. Then we'll call you back to confirm, what! I said, you're on the phone with me now, can't we make changes right now over the phone "nope, you created the account over the Internet, so all transactions must occur over the Internet, then we'll call you to confirm the transaction after we have responded via email." What a crock, IMHO, stay away, their business practices are deceptive to say the least, or they're all border line incompetent. I wish google had the options of negative stars, I would give that instead......