B&D Doors Reviews

In 4 years at our new place the top panel on our garage roller door has broken off twice. The problem appears to be that one of the tracks in not properly aligned therefore putting pressure on the door when lifting. Contacted B&D and as its out of warranty I got billed $250.00 for 15 minutes work which I have not paid. Service man at the time replaced broken brackets and sprayed W40 without realigning the track despite me insisting in being done. To cut a long story short it has left me with no other option that to take it up with Fair Trading. Poor service and workmanship.

Not only solid, our B&D suits the colour scheme of the house. The insulated door makes a solid room feel inside

I remember the B&D advertisements from my childhood days and into my adult years, so I decided to purchase my new garage door from them based on the fact that they re a reputable company and still going strong after decades in business.
The Customer Service team were professional and courteous, and their sales rep, Jordan, was knowledgeable and helpful with my choice of colour and type of door.
The installation was quick and seamless, and it definitely improved the look and appeal of my home.
In a competitive market, B&D is highly recommended as their vast experience in this field has proven the test of time.

The replacement of our old B&D Roll a Door was one of the best customer service and product experience s I have had in a long time. Professional and seamless process. Highly recommend.

Having rung around to get quotes. Your company was the only one who would come to our property to inspect and look at our doors. I was so happy how your guy was so honest and told me what he was inspecting for and why. He came on time and the whole experience was great, from initial phone call to the actual installation. Would definitely recommend you to anyone.

I got a B&D Panelift Icon door installed at my home last month with the Smart Opener. Wow. I cannot believe how much ingenuity has gone into making garage doors. I can literally open and close my garage door from anywhere in the world with real time updates and notifications. Thoroughly impressed. 5 Stars

I replaced the motors on two old doors. Motors work well and service here in Orange was very good. Satisfied with the products and would recommend.
Barry O'Donnell

Darren (Melbourne) came to inspect our door after it stopped opening / closely correctly.

Identified the issue quickly and walked me through the process in an easy to understand manner.

Sorted a replacement motor (an upgrade) and all relevant parts and service and the job itself was quick and efficient.

Absolutely recommended for anyone in the west in Melbourne.

Worst customer service. Sustained minor injury and damages to my vehicle from the motor of door not opening completely. B&D technician initially came and said nothing wrong with it and he did not have authority to replace.



Update: after several phone calls with B&D service manager Jarrod - we will be given a new motor, sensor, auto lock as we had a fault on our one. They have accepted to fix the garage door damage as well. I have fixed car damage using my car insurance as goodwill for good service provided afterwards. Good service was given by Jarrod the manager and good follow up calls by Kade and Jarrod.

My only recommendation would be if you are experiencing issues with your garage door opener which doesn t always happen, it is best to get a camera to record every interaction. The errors on the app are not accurate.

Looking forward to finally getting my issue fixed after almost 9 months.

Protect what you value most, these guys, Value For Money