We had a great experience buying our new vehicle! The staff was friendly and super helpful. They saved us money and we were in and out quicker than the average car dealership. I would definitely recommend them.
I was very impressed with my experience at AutoNation Volkswagen. David Kelley/Robby were great and made sure we left with exactly what we wanted. The whole team at AutoNation is amazing and I highly recommend going there for your dream car.
My appointment was at 9:30am. I arrived 5 min early. My appointment was simply for an oil change. I did not get my car back until after 12pm. They stated they were doing work on a recall at 11am, but never informed me of this prior to the appointment or before doing the work, and then charged me for the work they did. I have a warranty on my vehicle and they disregarded that information. I am very dissatisfied and I will be looking into other certified Volkswagen dealerships in the area to continue my service with. Not only do I have to dock my pay with my employer, I had to pay for recall work that was never agreed on.
Love my new Atlas, professional staff that really let's you feel at home with no pressure.
Will never fix your car.had problem with my car for 2 months never fixed the problem and would me to pay for it.i hadn't the car for 2 months and have the problem now and now i have to wait till 11am and would her at 9am today and take to service manager to come to work
Very helpful staff. Worked with me to find the perfect used vehicle under my budget.
When looking at used cars in the lot, we were kindly greeted by Mr Beard who was really nice and patient with us. He took time to really understand what we were looking for and helped us find the perfect SUV. He educated us on options and never once made us feel rushed or pressured. Sarah greeted us when we walked in and made us feel at home. Mr Lance made the paperwork process very smooth. We are completely satisfied with our experience at this dealership, everyone was very nice and professional. We are loving our brand new VW Atlas Cross Sport!
I am pleased to say that there has been a HUGE turnaround at AutoNation in regards to customer service. I had the pleasure of being taken care of by Victoria. From the moment I stepped in the door at 7:30 am to the time that I picked up my car, I had the most pleasant experience! She has a bright smile and is so kind and helpful. I enjoyed using the messaging service. It was nice to get updates/questions via text because it can be tough sometimes during a work day to take a phone call. Communicating via text allowed me to respond when I had the time. Great job Auto Nation, please keep up the good work!
I would put zero stars but whatever. Do not buy a used car from this place. I bought a Yukon from them a year ago and it s been nothing but trouble! A week after purchasing the car I had to have the transmission replaced. I m even questioning if they really replaced it. It has done nothing but give me problems from day one! Will they listen? No! Numerous trips back to the dealership with a different solution each time. Did it work? NO! I have been told that I will receive another transmission next week on several occasions only to never hear anything from them! I was told that the transmission that they replaced had a three year unlimited mile warranty and now I m being told it only had a 12 12 warranty! They have given me the runaround for over a year! And now telling me to go somewhere else because it s basically not their problem!! Complete BS!! I have tried to contact the General manager on several occasions with no response at all. This place is a joke and I m not the only one they ve treated like this! Buy somewhere else! Especially is you re a single woman! These places think they can take advantage of us! I m also contacting the BBB about them.
Robbie, Mike, and Lance were all great! If they did not know something they found a way to get me an answer and made my purchase that much easier. Thank y all!
autonationvolkswagencolumbus.com
