Paid $32.16 for the Managers Special. They did a absolutely lousy job. Will never use their car wash again. Called their headquarters and they said they would try to do a better job next time. They did not ask for any details about the service.
Charleston location is horrible. I will never go back that place suck all down to management. No customer service at all y'all have a better chance doing it yourself
Place has went from bad to worse. Used to be a great place. Female manager needs an attitude check for sure. SSS he we come again.
Pretty lazy job for how much you pay. I would go find yourself a better car wash!
I have a two-year-old vehicle that has been through nothing but Auto Bell. I have a number of scratches and swirls due to the system/design, wash and drying process. I have spoke with the store manager and the district manager and both categorically deny-that there equipment did not scratch the vehicle. Absolute total lie!!! So if you have swirls and scratches and you use nothing but Auto Bell. There s your problem. It s a shame that they don t have a disclaimer sign along with their price-that their system causes scratches. Absolutely ridiculous. Auto Bell no longer.
I m extremely disappointed in the service I received especially after I told the cashier I was dissatisfied my very 1st time coming to Auto Bell. Mind you, this is only my 2nd time and the service was way worst. Their employee referred to their service as fast food . A quick service for cars... that cost me $40? If I wanted a quick careless car wash, I wouldn t have went to a place that HAND DRIES + HAND CLEANS your car. I paid $26 + a $12 tip (AND TAXES) just to come back home to have to finish cleaning my car. My dash is still dirty, my carpets still need to be vacuumed. I specifically asked the washer to get ALL sides of my car but I get out the wash and my car is STILL dirty. I m sure I will never come back here to get my car washed. I can tell these kids don t care about good customer service.
I've never taken the time to write a review but I've only been here twice and would never get my car cleaned anywhere else. They do an amazing and thorough job.
Best value, best service and most accommodating staff on the planet! I have been a client for many years and will continue to use this great company's services for years to come. In a hurry, I do the quick drive through. More time to spare on a detail job, always the Manager's Special with fantastic results each and every time. Thank you for your great service to this business owner and our fleet of vehicles! You people ROCK!
I brought my brand new vehicle into the wash to remove some salt from the bad weather. While having the interior and exterior done a large spot was put on the passenger seat that no one has ever sat in and the store manager claims they couldn't take responsibility for because he didn't see it. That is the worst explanation I could have gotten. If the spot was there before they vacuum the vehicle, why would they have said it. I wouldn't rate your company with the lowest possible rating and I can't wait to hear from you. One thoroughly pissed customer.
I brought my patrol car by to get a wash and Keith did a fantastic job getting the excess dirt and grim off the door jams and the rims. I will definitely use this location more often!
Lucas Silva, Jonathan Mueller, Chad, and Keith P are always extremely professional, and they are experts at their craft. I always feel very happy and confident about my car when I leave this location. Thank you, guy!
I have been going to this place faithfully and get treated wrong for not getting my car vacuum out my windows. Where streaky and my rims where still dirty
Don t waste your money. Paid for the highest package and my front windshield is streaky and they didn t vacuum the back of my car. They went way too fast to do a good job. Could have done better on my own. Don t believe they added the fragrance either.
There's one guy I trust there working on my car but I'm not sure what days he works. Lavar does a good job on detailing. Hes often assigned to the Mclaren and Rolls Royce that come through occasionally. Don't get me wrong there are other good guys there. Just beware there's a guy that calls himself asking for tips in exchange for a thorough job of detailing and after you tip him you find he's done a piss-poor job in doing so. Even if you perform well, asking for tips (which should be earned by quality of performance) is wrong. It's like promising a free product from your amazon store in exchange for a good review, immediately after which you will be shut down for life. I won't have to describe him because he does it to people he feels comfortable asking.
Received service today. Back of SUV was not vacuumed, young man put my AC on max and turned my radio station. Will use another location. Appears to be under new management.
I had a great experience today at this location. Came in yesterday and got a full service wash but unfortunately left the sunroof slightly open before it went into the car wash. Didn t find out until today that there was sitting water in the truck and had a terrible smell and a few stains in the ceiling of the vehicle. I went back in to see if there was anything that could be done and Kenny took great care of me, the smell and the stains were gone. Excellent customer service. I definitely recommend going to this location.
You pay $25 to still have to clean your car I had to show the little boys how they should clean the floor of the door. I still have dust on my dashboard. $25 rip off
Autobell really needs to think about their employees. They are working during this virus outbreak so they can make a buck at the cost of their employees health and well being. Unbelievable. There is Nothing essential about. having a clean car at the risk someones health
These people are a complete joke. They actually ran my car without any water and when I questioned it they said it is broken. Customer service is at rock bottom. One of the worst businesses I have had the displeasure to deal with. Avoid them if you have any sense.
Last time they did a bad job forgot fragrance, tire shine, and didn't do the mats. This visit no better no fragrance, soaked my back seats with window cleaner, crappy job on the mats, broke one of the clips that holds the mats on the floor, looked for it then denied they did it and basically called us liars. The wash job was bad lots of missed spots, bugs still on the Windows and the front, then the tire shine is all over the car from the guy leaning on the car while doin tire shine. No response from the manager, don't waste your time with corporate either they just want you off the phone
The Autobell on High Point rd or Gate city blvd. are racist and incapable of cleaning a car. Also they have employees that steal from customers. This place should be looked at like a person wearing a ski mask in 90 degree weather, up to no good trying to take a dollar. Go here at your own risk and if you do I hope your not a person of color.
The car still has the bird droppings on the roof that we re there when I took my car in for the wash and cleaning. They did not vacuum the back seat floor I know because the umbrellas were not moved.
Good friendly employees, work hard to clean your vehicle.
Broke my windshield wiper then tried to blame it on my car. Never happened before. Paid for wiper but didn't apologize. "Luke" mishandled the situation. Brad, however, tried to make it right.
If you truly want to pay for the WORST car wash ever, go to Autobell at 750 N. Church Street, in Concord, NC! Worst experience I have ever had! Paid $27.81 for their best wash! My window had residue, dirt could be seen in several areas around my car, and I got no fragrance, (even though that was included in the price)! When I brought those things to their attention, I was told, that s the best we can do ! I called back to speak to a manager, but I am still waiting for a return call! I would rate them 0 , but you can t write a review unless you pick a rating star!!!!
Uh...I just paid like 45$ for the "bogo" special. I Told them before I got in the car, it doesnt look like they wiped or even vacuumed my car. Two guys "well we did we're just an Express car wash" uhhhh ......wth? They didnt even move my water bottle to vacuum the seat!!! I literally just left and pulled into work and took all these pictures. Wat in the world ......!!?!!!!! They didnt even WIPE THE DASHBOARD. like look at the dust. Uhhhhh....okay.
Terrible my bae was damaged when it went true the wash I didn t notice scratches on top and hood. I returned ang was told ant claims were denied and wS lied to by the managed. Do not do business with 3420 s church st Burlington NC
I have used other car washes before, but i always come back to the autobell at charlottetown. There is a young man name Saiquan that works there he is soo nice and professional and does a very good job! If anyone visits autobell at charlottetown look him up, his name is Saiquan.
Awesome wash and quick in and out. Could use to be cleaned up a bit more but otherwise really nice.
Have used Autobell many times and had no issues, On this last trip, the rear door handle on the passenger side was broken off, and I was not informed. The door handle was placed inside the vehicle were I found it later that evening. The manager reviewed the video footage, agreed to damage and I filled out a claim. The insurance adjuster contacted me the next day and I gave him the quote from the dealer for the repair. I received a check for $100 dollars less than the repair. I called multiple times to the customer care line and received assurances that the District Manager would call me. This has gone on for over a month with no calls from anyone. In reality, my last car wash at Autobell cost me $130 , and a great inconvenience, to say the least.
This is the main office. They have the carwash that is pretty close by so Google may get confused with gps, thinking they are the same.
I d say if you set your expectations correctly, this will fit the bill for getting your car mostly clean super quickly. Don t expect detail work, and you should always look over the interior before you drive off to make sure they got everything clean enough for you. My kids love to kick the backs of the front seats with their dirty and sometimes muddy feet, and I always have to point out that they missed cleaning there. I m not picky, but there s obviously dirt there that shouldn t be. Anyway everyone s always cool about it, and when I point it out they quickly jump back in and take care of it. So I recommend this car wash with the caveats that you should expect speed over quality, and you ll need to speak up if they miss something inside.
Left water spots on glass it's HARD WATER in Waynesville NC but what they did to my dad's truck is horrible will not use again an something will be done bout his truck!
I have a 2017 black nissan altima. THEY RUINED THE PAINT. THEIR RAGS LEAVE BIG SWIRL MARKS
I have always trusted Autobell to give excellent service; however, this last visit was exceptionally poor. They didn t move my mats to vacuum underneath, they didn t clean out my cup holders, the dash was untouched. I paid for inside and outside cleaning. It was so bad, I bought my own supplies to clean out my car. My mats in the front are rubber. They weren t touched. I had to wash them off myself when I got home. The backseat mats weren t vacuumed at all. I have a SUV, and the back wasn t vacuumed at all. I work in home health and have to transport pts to and from MD appts. It s imperative that my car is clean for their safety and mine. Sorry, Autobell, you guys failed big time.
The only reason there is a star is because I had to put something to write this review. I am in absolute tears at the treatment I received on July 29, 2017 at the Pineville location. I just came back home to the Charlotte area, and when I was here before, I only used Auto Bell. A loyal customer and feeling good about the fact that I only used Autobell, I went to the Pineville location with my son, paid my $20, and made sure to get my tip voucher. Because it was my weekend off, I took a walk to the stores across the street and made my way back to the car wash with my son after shopping. I gave the young man my receipt and tip voucher and started to go on my merry way. Then I noticed that my driver's side mirror was hanging off. The young man had took my receipt and tip voucher, and didn't bother to tell me that my mirror had been broken! I went to speak to the manager on duty, who promptly accused me of being nowhere to be found, and that the head manager had determined that my rear view mirror had prior damage and to basically be on my way...with a broken rear view mirror hanging off the side of my car! I asked for the contact information for the head manager, but when I called he proceeded to tell me that my mirror was previously damaged...basically making me feel like I was some kind of criminal that came to the car wash looking for a free mirror replacement. It was just awful, I basically paid $20 to have my mirror broken. When I finally left the car wash, my son told me that the car wash employees were laughing at me. But there was nothing funny about driving down the road with a broken mirror and worrying about the possibility of getting a ticket. I called the 800 corporate number, and they had the same manager that made me feel like dirt call me and tell me there was nothing they would do to fix my mirror. Here's the thing, it's not as much about a broken mirror as it is the treatment I received from this company. I may be old school, but if I am loyal to a company I at least expect to be treated like my money matters. I will NEVER NEVER NEVER NEVER go back to this company again, in any capacity.
I went to the autobell on Warwick in Newport news VA.. about 30 minutes ago. Awful place! Never been there before, I will never go back. I paid $17 for wash Nd vacuuming. Ridiculous price! I told the guy because it was a loaner from Casey Bmw and I was on my way to take it back that I didn't need it dried or spent alot of time on. Just needed a quick vacuum and run it through the wash! $16 for that!!! Then when I got to Casey and opened up the back door, the back of the car wasnt even touched! The people who work there are unfriendly. Not happy with this place, and based on reviews they don't really care nor will they do anything about your bad experience. So I'll just leave a review and let everyone know not to go there!
They never came and wipe my car down. I even went through a second time, still nobody finished my car.
Went in for service today and Griffin H did a great job finishing my car. He was polite and professional.
So after my yearly auto inspection this morning, I decided to take my car to Autobell at 336 Second St. Williamsburg, Va.. I paid for exterior wash and hand dry service $7.99. After driving thru automated wash, I stepped out of my vehicle during hand dry procedure to inspect vehicle and add tire shine. Upon inspection I noticed a few scratches and scuffs in passenger fender and passenger side hood that weren't there prior to wash. I explained that I'd just came from across the street getting an auto inspection and that the shop I visited took pictures of my vehicle just prior to inspection as part of their policy. The pictures were emailed to me and I could show proof that the damage wasn't there prior to wash. At this point the young lady drying my vehicle explained she was the manager and that there was no way the micro fiber cloth from their wash did the damage. She asked, "What do you think in our carwash would cause such scratches and scuffs? And why were there no scratches and scuffs on another vehicle that came thru with yours?" I explained that I didn't know what was going on. The scratches weren't there prior to wash and I had pictures taken 20-30 min. to prove it at which point I as told there was no way there equipment did it. I asked to speak to the manager and she told she was the manager, she would have to file a claim and basically her equipment couldn't have done such. Feeling as if she hadn't and wasn't taking my situation serious or actually trying help me in any way. (Never even offered compensation or a refund!) I asked for the number to their corporate office. At this point she began to display being irritated by my want/need for some type of action and satisfaction as a paying customer. She swiftly began to walk off while saying I can give you the number for corporate and file a claim but my car would need to be run thru again to try and duplicate the problem in order to do anything for me. She came back out from office with a claim form for me to fill out and said corporate's number was at the top of the form. I called the number at the top which was actually another manager for the location who was actually on site. He answered very unprofessional as if he were talking on his personal cell, I explained who I was and why I was calling. He informed me that he knew who I was and that he was on site and to follow her directions and run car for a second time to try and recreate the issue. After exiting the was the female manager came out with claim form filled and signed saying customer discovered scratches on the bumper after vehicle was cleaned. She'd taken pictures after the first wash and inspected other vehicles washed at same time as mine and no others vehicles were damaged during wash. (No pics were taken by her.) Autobell held no liability for damages found. I showed that to the Male manager I'd been given the number to. He came out in total backing of the female manager and denied fault and liability immediately. He began to take pics and say I'd have to take it thru for a 3rd time to duplicate the problem in order for them to do anything to help me. I went thru for a 3rd time and he compared his pics to the damages found and said that everything he see's is in the pictures he took. Of course, the damages have been done by this point and the brushes are striking the car in the same places as the prior (2) washes and new damage will be hard to notice regardless I explained. By this point I had already Googled their corporate office info and called, only for the person at corporate to tell me that all claims were handled within the store. She notified me that the individual I'd been speaking with, Ryan was the operating manager and any claims decisions would be handled by him. Corporate had nothing to with anything related to the claim but that she would speak with the district manager and he'd be giving me a call. Haven't heard from anyone yet and it's been a couple of hours. At this point my Matte Black paint job is a Scratched Black paint job...my entire car displays new scratches!
Meritocracy at its best. Looks nice, pleasant young staff but just not top quality.
Gastonia location has rude manager threw me off the lot for putting my antenna back on and drying outside windows 1 min. after coming out of wash . My wife and I were the only customer there . I was 30 yards away at the trash dumpster and organization area in the back .
